CrunchGear

Dude, they’re getting a Dell.

Hi Josh,
Appreciate the perspective and views about not much to the story and only being in version 2.0.

As a Dell employee, you might find it interesting that with Michael back as CEO, he is re-energizing our perspectives, organization and determination in terms of bringing a superior customer experience to the forefront of the value we deliver to customers.

Certainly, no company faces only linear growth. To your point, Dell 1.0 hit a few curves buts the trajectory to number one and approximately $60 billion company was based on our focused building of success. As our 23 year history demonstrates there is no one better at that than us and Dell 2.0 is about regaining that leadership.

Dell’s direct model and 1:1 relationships with customers should not be underestimated and we are going to show what this means in Dell 2.0. as we build a strong global services business and ensure our products deliver the best long-term customer value.

For some additional perspective, you might want to check this out:
http://direct2dell.com/one2one/archive/2007/01/31/5481.aspx

Appreciate your coverage and perspective

Not sure on how you are being schooled here Josh… Let me translate what Richard is saying.

Snip:
“Certainly, no company faces only linear growth. To your point, Dell 1.0 hit a few curves buts the trajectory to number one and approximately $60 billion company was based on our focused building of success. As our 23 year history demonstrates there is no one better at that than us and Dell 2.0 is about regaining that leadership”

Translation:
While we may have started out building quality products with decent support, we have moved to squeezing every last cent of our supply and support chain. Expect a continued lower quality product with outsourced support.

Snip:
Dell’s direct model and 1:1 relationships with customers should not be underestimated and we are going to show what this means in Dell 2.0. as we build a strong global services business and ensure our products deliver the best long-term customer value.

Translation:
Since we have squeezed every last cent out of the supply chain we are going to move up the value chain and start selling services. Mind you we have no expirience doing this and unlike slinging cheapo boxes, we have to compete with the big boys like IBM, EDS, PWC etc… We are excited about this.

hahaha, comment #1and #3 made me crack up…

expirience ?