Comments on: CostCo Buckles Down on Returns http://www.crunchgear.com/2007/02/28/costco-buckles-down-on-returns/ Gadgets, gear and computer hardware. Tue, 02 Dec 2008 09:14:41 +0000 http://wordpress.org/?v=2.6.5 By: nobody http://www.crunchgear.com/2007/02/28/costco-buckles-down-on-returns/#comment-125875 nobody Thu, 01 Mar 2007 02:12:23 +0000 http://crunchgear.com/2007/02/28/costco-buckles-down-on-returns/#comment-125875 As an honest Costco member, I appaud Costco's change of policy. I have heard about customers returning used TV after 3 years because a new model is released. To those bozos, Costco offers limitless free rentals. This kind of abuse put unnecessary expense on the company. The average Costco members eventally get hurt because all business shift their cost to the consumers. As an honest Costco member, I appaud Costco’s change of policy. I have heard about customers returning used TV after 3 years because a new model is released. To those bozos, Costco offers limitless free rentals. This kind of abuse put unnecessary expense on the company. The average Costco members eventally get hurt because all business shift their cost to the consumers.

]]> By: Johnal http://www.crunchgear.com/2007/02/28/costco-buckles-down-on-returns/#comment-125764 Johnal Wed, 28 Feb 2007 23:10:00 +0000 http://crunchgear.com/2007/02/28/costco-buckles-down-on-returns/#comment-125764 I noticed this a couple days when browsing their site (during my lunch of course). What I'm curious about is if it affects Televisions purchased going forward from the day the policy changed was announced, or if it affects all television purchases? I needed a replacement TV early January and when I went to my local Costco they didn't have any of the units I was interested in in stock. I asked one of the workers there when they would have some in and HE suggested I just purchase one of the other monitors to "hold me over" and then return it when they had the TV i wanted. Well, I took the advice of the Costco rep and even E-mailed Costco's customer service center to verify the return policy. They sent me an e-mail assuring me that the only items that were not covered by their full 100% satisfaction program was computers and I think...Cigarettes? So, does that make me exempt or do i only have a month left to return the TV? After all, if I was not constantly checking Costco's website or checking up on CG, how would i even know any different? Oh well... it's about time they changed their policy. I noticed this a couple days when browsing their site (during my lunch of course). What I’m curious about is if it affects Televisions purchased going forward from the day the policy changed was announced, or if it affects all television purchases?

I needed a replacement TV early January and when I went to my local Costco they didn’t have any of the units I was interested in in stock. I asked one of the workers there when they would have some in and HE suggested I just purchase one of the other monitors to “hold me over” and then return it when they had the TV i wanted.

Well, I took the advice of the Costco rep and even E-mailed Costco’s customer service center to verify the return policy. They sent me an e-mail assuring me that the only items that were not covered by their full 100% satisfaction program was computers and I think…Cigarettes?

So, does that make me exempt or do i only have a month left to return the TV? After all, if I was not constantly checking Costco’s website or checking up on CG, how would i even know any different?

Oh well… it’s about time they changed their policy.

]]>