Fixya: Fixya Junk

by John Biggs on April 26, 2007

How do we get tech support? Well, you can RTFM or call the help-line. That usually results in a 25% chance of fixing the problem. Then you can do a search, find a forum mentioning your problem, post (”HEY GUYZ MY IPOD BROKED SCREEN WHATTF? HELP!!!!”) or pay a fee at Experts Exchange, a site that seems to have an answer to every question but is so hard to navigate that you eventually stop going back.

Now, however, we have Fixya. This site features real-time posts about different devices and, apparently, services, and solutions that are penned by folks who have solved those problems. There are also manual scans and troubleshooting guides but a brief perusal led me to discover that it is currently more of a forum than anything else with some actually helpful advice interspersed with “Take it to the shop, doofus.” Not the best site we’ve seen in a while, but it could add to your gadget repair arsenal.

Website

Little Red Ryan Hood - April 26th, 2007 at 12:50 pm GMT+5

I’ve actually had a good experience with Experts exchange and it’s easy to get a free membership through their points system, I guess that only works if you are somewhat of an “expert” on something.

reply
Tony - April 28th, 2007 at 11:27 am GMT+5

Add to my gadget repair arsenal? not even close! This site is full of missleading info and BS answers. Thier live chat experts are a joke. I agree that expert-exchange is a great site, Yahootech, anandtech, askdavetaylor and others.

reply
Elki - April 29th, 2007 at 12:50 pm GMT+5

Expert exchange is the worst tech support site I’ve seen. It’s actually more a fraud than actual help site.
I lost a lot of money over there – my advice would be to keep your distance from expert-exchange!

reply
fred - August 13th, 2008 at 7:19 am GMT+5

Hi,

I must say that you are being quite harsh, i used fixya a couple of times, not only did it fix my cell phone, but it cost me just around $12 and not $90, for me that’s good service.

Fred.

reply
Carlos - May 11th, 2009 at 2:14 pm GMT+5

Fixya is a people’s advise site where goodwilling people with lesser or great experience try mostly help you out for free. The sad thing is those volunteers (some try to make a little cash) are exploited by those running the site.
The volunteer gets 10$ on paid advice where FIXYA cashes 18$ or something. Easy money

Askers decide themselves if they accept the advice or not. They can skip 6 answers aceept the last or whatever. A har worker answers 30 questions a day from which 1 in 10 is rated.

Mostly those “experts” are far better ten those expesinve expert sites. And you can look back if your problem has already been discussed.

The sites given above never helped me out.

reply