So I just got off the phone with Time Warner cable. I’ve had their standard Wireless Road Runner service for four months now. During that time, our wireless broadcast has gone out for absolutely no reason numerous times (it has already gone out three times today alone). The only way to get it going again would be to call tech support and have them restart the signal. Not only that, but even though my download speed is supposed to be capped in the 10Mbps range, I would be lucky to get 40Kbps some days. Loading Google could take 5 minutes on a bad day.
Well, I finally got a competent guy on the phone today who informed us that: Oops! It turns out that the power supply that came with the Time Warner-issued router is actually pumping out the wrong voltage. The router needs a 10V plug, and they had given me a 12V one. The on-phone technician attributed my outages and slow service to this screw up. Had I not called about a hundred times, I would still be paying for a fast service I’m not getting.
So, if there are any other TW Cable Wireless Road Runner subscribers out there, check the voltage on your router’s plug. I’m curious if anybody else was issued one with the wrong voltage, and if this is perhaps a system-wide way of intentionally throttling service.
Ahhhh I have a brother in TWC misery to share my pain with!
I too, have had many problems with my online services from TWC. At first, I was under the impression that my hardware was having issues. I even bought a new Linksys 54W-G router, even though the one I had was only 6 months old, at the time.
Then, I assumed the issue was related to my Playstation 3 and its compatibility problems and DNS errors with Linksys/PS3. I fixed the errors and configured settings and even went so far as to change my PS3 to a wired connection, rather than wireless.
My internet problems persisted. I finally realized the problem must be with my router. After several calls to TWC I was able to get a technician to come out to my home. He informed me that the signal from the router was coming out at a NEGATIVE pulse, when it should be +8. He also said the building itself was “wired wrong” and that the signal was so low he was surprised I was ever able to get online, at all. He said they would fix the problem.
Still no luck. My internet signal from the router is spotty at best, and I’m on my LAST nerve. I will check the voltage on my router’s plug when I get home, keeping my fingers crossed.
Um, nice find.
I have a few users whose home connection drops to 56K and worse regularly.
Time Warner resets the connection and its good for a short while
The difference between 10 and 12 volts is …uh… two volts. No difference at all. Ask anyone who works in electronics, the amperage is what counts.
I am at a week and counting complaining about Time Warner digital cable and broadband Internet, intermittant failures. So far I have logged 9 phone calls to Customer Service, and have had 2 repairmen to the home. Everyone has a different opinion of what is wrong, plus the ususal appointment no-shows and a bewildering amount of misinformation and blaming the customer coming from phone reps and technicians. A new splitter was installed. I asked to keep the corroded old one. The newly installed one does not solve the problem. So what does TWC get out of this behavior? I’ll bet they tell me if I subscribe to an “enhanced package” the problem will stop.
@timmah, you’re an idiot. I=V/R, just ask anyone who works in electronics
Today I had a run into the MOST STUPID action of TIME WARNER ever, that they are plenty!!!!
I needed my account number to pay my bill. I was in the office and I could not get through the automated billing service without the account number. I acted like a civilized man who lives in a civilized culture and called Customer Service. The girl needed my account number to give me my account number. I explained to her how STUPID this is, and she said this is the regulations. I begged, pleaded, asked, yelled, and no way, she needed my account number to give me my account number. I asked if she understands modern-days’ logic, and she said yes, but she needed my account number to give me my account number because it is the regulations. I told her that this in not National Lampoon and she can ask me any question, such as date of birth, address, or any other information, and she said that she needs my account number to give me my account number because it is the regulations. I tried telling her that in non-civilized cultures humans and close-to-humans would have more brains than that, I need my account number so I can pay my bill. She said that she needs my account number to give me my account number because it is the regulations. I asked her how does TIME WARNER hire people? How do they make these regulations? If people need their account numbers they should get them. Customer service basics says so. She said that she needs my account number to give me my account number because it is the regulations. I asked her to take a break, walk around the block, smoke a cigarette (or a joint as it so happened with the guy who writes regulations for TIME WARNER), so she can relax, then it might dawn on her: If I had the account number there would be no need for me to ask for it. She said that she needs my account number to give me my account number because it is the regulations. I asked to speak t a supervisor, she said she needs the account number so I could speak to a supervisor. I asked if she would be kind enough to mail me the bill (my bills stopped coming in the mail). She said she needs the account number to start mailing me the bills. I said How would I know the account number if you are not mailing it to me. She said she needs my account number so she can verify why the bills are not coming to me. And finally she said she will talk to a supervisor. She put me on hold listening to ugly stupid ads about how WONDERFUL service is at TIME WARNER for a while. She came back, apologized for the wait, and said (Ready for this???) that she needs my account number to give me my account number because it is the regulations.
Uh, not that it’s hard to tell from your post there, but you should probably work on your listening skills. I never, ever, ever know my account number. I call in every time and have to get it. They don’t ask for your account number to give you your account number. They *do* ask for your social security number. I hate all kinds of hell about that, but it’s not illogical or impossible. You were incredibly rude, it sounds like, and frankly, had you been talking in that manner to one of my employees, I would have told them to hang up on you. Try calling back and asking if you can get your account number if you give them your SSN. It’ll work. And when it does, ask to speak to the poor girl you spoke to and apologize to her for behaving like a child.