I needed my account number to pay my bill. I was in the office and I could not get through the automated billing service without the account number. I acted like a civilized man who lives in a civilized culture and called Customer Service. The girl needed my account number to give me my account number. I explained to her how STUPID this is, and she said this is the regulations. I begged, pleaded, asked, yelled, and no way, she needed my account number to give me my account number. I asked if she understands modern-days’ logic, and she said yes, but she needed my account number to give me my account number because it is the regulations. I told her that this in not National Lampoon and she can ask me any question, such as date of birth, address, or any other information, and she said that she needs my account number to give me my account number because it is the regulations. I tried telling her that in non-civilized cultures humans and close-to-humans would have more brains than that, I need my account number so I can pay my bill. She said that she needs my account number to give me my account number because it is the regulations. I asked her how does TIME WARNER hire people? How do they make these regulations? If people need their account numbers they should get them. Customer service basics says so. She said that she needs my account number to give me my account number because it is the regulations. I asked her to take a break, walk around the block, smoke a cigarette (or a joint as it so happened with the guy who writes regulations for TIME WARNER), so she can relax, then it might dawn on her: If I had the account number there would be no need for me to ask for it. She said that she needs my account number to give me my account number because it is the regulations. I asked to speak t a supervisor, she said she needs the account number so I could speak to a supervisor. I asked if she would be kind enough to mail me the bill (my bills stopped coming in the mail). She said she needs the account number to start mailing me the bills. I said How would I know the account number if you are not mailing it to me. She said she needs my account number so she can verify why the bills are not coming to me. And finally she said she will talk to a supervisor. She put me on hold listening to ugly stupid ads about how WONDERFUL service is at TIME WARNER for a while. She came back, apologized for the wait, and said (Ready for this???) that she needs my account number to give me my account number because it is the regulations.

I have a few users whose home connection drops to 56K and worse regularly.
Time Warner resets the connection and its good for a short while

I too, have had many problems with my online services from TWC. At first, I was under the impression that my hardware was having issues. I even bought a new Linksys 54W-G router, even though the one I had was only 6 months old, at the time.

Then, I assumed the issue was related to my Playstation 3 and its compatibility problems and DNS errors with Linksys/PS3. I fixed the errors and configured settings and even went so far as to change my PS3 to a wired connection, rather than wireless.

My internet problems persisted. I finally realized the problem must be with my router. After several calls to TWC I was able to get a technician to come out to my home. He informed me that the signal from the router was coming out at a NEGATIVE pulse, when it should be +8. He also said the building itself was “wired wrong” and that the signal was so low he was surprised I was ever able to get online, at all. He said they would fix the problem.

Still no luck. My internet signal from the router is spotty at best, and I’m on my LAST nerve. I will check the voltage on my router’s plug when I get home, keeping my fingers crossed.