When the package arrived in Valencia, it was signed for. On opening the packaging, the Watch was stolen (and 2 x accessories) but all the other items remained. The strange this is, this was a sports watch that came with a USB stick and Heart rate monitor, these were packed loose in the box with loads of other junk, but they were still taken. I can only gather, someone had really gone through the contents of the box. It makes me sick. On closer inspection of the box, the box had bid ripped open at the side and resealed with matching tape. I’ve put a claim in with DHL, we’ll see….

AS PER THE ABOVE SUBJECT, SHIPMENT IS PICKED UP ON 9TH OF JAN 2009 FROM DALIAN, IT SHOULD US ON 13TH ITSLEF, WE HAVE PLANNED ACCORDINGLY, BUT WE HAVE NOT RECEIVED THE SHIPMENT TILL NOW, BECAUSE OF THIS DELAY, I AM LOSING MORE THAN A LAKH OF RUPEESM YOU SHOULD GIVE THE MONEY, I WILL PUT A CASE ON DHL , I WILL NEVER SPARE DHL, YOU SHOULD ACCEPT MY CLAIM OF 1 LAKH RUPEES,

AND THIS IS THE BAD EXPERIENCE FROM DHL,

I WILL PUT THIS EXPERIENCE TO ALL OVER INDIA, YOU SHOUDL NOT GET THE BUSINESS FROM INDIA,

I KNOW WHAT TO DO TO DHL, DHL IS NOWDAYS GIVING LOT OF PROBLEM TO THEIR CUSTOMERS, THEY DONT

KNOW CUSTOMER URGENCY, THEY DO WHAT THEY WANT,I HAVE SPENT NEARLY Rs.500 ON MY MOBILE TO MAKE A

CALL TO DHL CUSTOMER CARE ON 080-30300345

I WILL PUT A COMPLAINT FOR DELAYING FROM DHL , I WILL TAKE SERIUS ACTION ON DHL

I WILL CLAIM OF Rs. 1 LAKH FOR DELAYING , BECAUSE OF DELAY I LOSED ONE LAKH RUPEES (100000)

SO THAT YOU SHOULD MY LOSED MONEY

I WILL NOT SPPRE DHL,

SHIPMENT HAS BEEN PICKED UP ON 9TH JAN 2009 . AFTER THAT THEY KEPT IS IN CHINA ITSELF FOR 3 DAYS

AFTER 3 DAYS THEY SENT TO KOREA, ( JUST WONDERING) , IT SHOULD COME VIA HONG KONG

IN KOREA GOT DELAYED FOR 2 DAYS, THEY AFTER TWO DAYS THEY SENT BACK TO HONG KONG AGAIN

DHL PEOPLE DONT KNOW HOW TO DO THE TRANSPORTATION,

IT IS FUNNY , DHL PLAYING THEIR OWN WAY THEY DONT KNOW HOW TO DO IT

I WILL SURELY GOING TO PUT POLICE COMPLAINT ON DHL

I WILL NEVER SPARE DHL

KEEP IT MIND

John i hope you have gotten your issue resolved with the watch if not I’d hire an attorney and go after them that way!!!

John i hope you have gotten your issue resolved with the watch if not I’d hire an attorney and go after them that way!!!

Took about six weeks to get them to agree that they did it, then they said that their insurance only pays WHOLESALE value for the items – that’s like going into WalMart, dropping a big-screen TV and demanding a “moron discount” – only paying wholesale!

Eight weeks later I finally got a check for the full amount. Took a letter from a lawyer to even get that!

DHL sucks, it was OK when it was Airborne, but when the German Post office took over, it went to hell in a handbasket.

Needless to say, they’ll never see another dime from me.

Here is my bad exprience with this service:

They provide USA Mail Forward service and because i’m not an American so this service is useful for me to buy stuffs that just sell in USA, I signed up and provide the USPS 1583 form and everthing is just fine at the beginning.

Once I got the first package from one of my friend in USA (the sender) who use his Credit Card to buy stuff from an online shop, this service try to obtain the Credit Card information and ID of my friend by request him need to send those informations to their Email support if not they will return the stuff to the online shopping and you can image : I lost the fee for return shipping, the online shopping site can’t sell the stuff that they sold, my friend lost fee on chargeback. So before sign up with this service if you’re outside USA you need to obtain the USA Credit Card (it’s impossible) or you will have the problem like me, but if you accept their policy who know what they do with Scans of Credit Card and ID of your friend, your cousin, your partner,… So try to stay away them if you don’t want lost money for nothing.

I just received one order from bongous, some childrens shoes via DHL, with a whopping shipping charge of $58. Normally, they would be $12 to $30 (and only at the very highest end).

It sounds as if in this instance the issue is with the retail shop opposed to DHL its self… but that a branded counter has theft issues certainly is a DHL issue as well.

The district sales manager there is phil.hanley@DHL.com, he is a good guy, I don’t know if he will be able to do anything for you, but might be worth reaching out.

But the worst post evar award goes to the Shiprite guy. Of course he comes in with no evidence, unprofessional language and grammar, and he expects us to… what does he expect? I suppose to come off as looking like a crook, because that’s how it reads to me.

I think his post about seals the deal: It was Shiprite.

However having said that, DHL has a poor track record in Finland as well. Our company as well many of our partners have long since dropped their contracts with DHL for the very reasons already mentioned: phantom delivery attempts, failure to show up for pickups, damaged goods, and at least it’s expensive. In fact haven’t they since been taken over by the German postal service?

I think if this watch has any value at all, legal action should be looked into. Neither DHL nor Shiprite will give a rip about a customer whose package was stolen, but they will care about a nastygram from a lawyer. Hopefully you’ve hung onto the paperwork and can do something about this. Good luck!

I ship almost exclusively DHL via www. redroller.com and I either request a pick up (I find it’s worth the $3 fee) or drop it off at only a DHL facility or drop box. I’ve never had a problem with their service and I have had any claims handled properly.