Comments on: DHL Is Decadent and Depraved http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/ Gadgets, gear and computer hardware. Wed, 09 Jul 2008 16:03:40 +0000 http://wordpress.org/?v=2.5.1 By: Peter http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-565349 Peter Tue, 15 Jan 2008 04:18:36 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-565349 Be careful with Bongous !!! Here is my bad exprience with this service: They provide USA Mail Forward service and because i'm not an American so this service is useful for me to buy stuffs that just sell in USA, I signed up and provide the USPS 1583 form and everthing is just fine at the beginning. Once I got the first package from one of my friend in USA (the sender) who use his Credit Card to buy stuff from an online shop, this service try to obtain the Credit Card information and ID of my friend by request him need to send those informations to their Email support if not they will return the stuff to the online shopping and you can image : I lost the fee for return shipping, the online shopping site can't sell the stuff that they sold, my friend lost fee on chargeback. So before sign up with this service if you're outside USA you need to obtain the USA Credit Card (it's impossible) or you will have the problem like me, but if you accept their policy who know what they do with Scans of Credit Card and ID of your friend, your cousin, your partner,... So try to stay away them if you don't want lost money for nothing. Be careful with Bongous !!!

Here is my bad exprience with this service:

They provide USA Mail Forward service and because i’m not an American so this service is useful for me to buy stuffs that just sell in USA, I signed up and provide the USPS 1583 form and everthing is just fine at the beginning.

Once I got the first package from one of my friend in USA (the sender) who use his Credit Card to buy stuff from an online shop, this service try to obtain the Credit Card information and ID of my friend by request him need to send those informations to their Email support if not they will return the stuff to the online shopping and you can image : I lost the fee for return shipping, the online shopping site can’t sell the stuff that they sold, my friend lost fee on chargeback. So before sign up with this service if you’re outside USA you need to obtain the USA Credit Card (it’s impossible) or you will have the problem like me, but if you accept their policy who know what they do with Scans of Credit Card and ID of your friend, your cousin, your partner,… So try to stay away them if you don’t want lost money for nothing.

]]> By: Bill http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-533078 Bill Tue, 04 Dec 2007 10:20:52 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-533078 Well, I have bad experiences with both DHL and Bongous.com. I stopped using DHL after they delivered a package to an English school near me in Japan. Luckily the school contacted me. Amazing DHL couldn't manage it. I just received one order from bongous, some childrens shoes via DHL, with a whopping shipping charge of $58. Normally, they would be $12 to $30 (and only at the very highest end). Well, I have bad experiences with both DHL and Bongous.com. I stopped using DHL after they delivered a package to an English school near me in Japan. Luckily the school contacted me. Amazing DHL couldn’t manage it.

I just received one order from bongous, some childrens shoes via DHL, with a whopping shipping charge of $58. Normally, they would be $12 to $30 (and only at the very highest end).

]]> By: James Hammond http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-498070 James Hammond Sat, 27 Oct 2007 14:46:13 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-498070 We (http://www.bongous.com) provide international distribution services and have had strong performance with DHL. It sounds as if in this instance the issue is with the retail shop opposed to DHL its self... but that a branded counter has theft issues certainly is a DHL issue as well. The district sales manager there is phil.hanley@DHL.com, he is a good guy, I don't know if he will be able to do anything for you, but might be worth reaching out. We (http://www.bongous.com) provide international distribution services and have had strong performance with DHL.

It sounds as if in this instance the issue is with the retail shop opposed to DHL its self… but that a branded counter has theft issues certainly is a DHL issue as well.

The district sales manager there is phil.hanley@DHL.com, he is a good guy, I don’t know if he will be able to do anything for you, but might be worth reaching out.

]]> By: John Biggs http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-474461 John Biggs Tue, 09 Oct 2007 18:59:28 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-474461 yeah. i'm basically screwed. i have no recourse because shiprite doesn't have it - or has it and stole it - and dhl has no record of it. I'm basically stuck. yeah. i’m basically screwed. i have no recourse because shiprite doesn’t have it - or has it and stole it - and dhl has no record of it. I’m basically stuck.

]]> By: Cyberg00se http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-416896 Cyberg00se Tue, 11 Sep 2007 14:39:50 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-416896 Thanks for the troll, Larry, it was as clearly written as it was insightful. Can you translate that from Troll into English please? Your beef is with what, that Fedex is just as bad, or if it's better, and you mention the fact that there are people working at UPS. Well done, you! Now can you tell us the point you were trying to make, because it's a leap from rants about shipping companies to "ur a cry baby. lol." How old are the people reading watch forums, I mean honestly? But the worst post evar award goes to the Shiprite guy. Of course he comes in with no evidence, unprofessional language and grammar, and he expects us to... what does he expect? I suppose to come off as looking like a crook, because that's how it reads to me. I think his post about seals the deal: It was Shiprite. However having said that, DHL has a poor track record in Finland as well. Our company as well many of our partners have long since dropped their contracts with DHL for the very reasons already mentioned: phantom delivery attempts, failure to show up for pickups, damaged goods, and at least it's expensive. In fact haven't they since been taken over by the German postal service? I think if this watch has any value at all, legal action should be looked into. Neither DHL nor Shiprite will give a rip about a customer whose package was stolen, but they will care about a nastygram from a lawyer. Hopefully you've hung onto the paperwork and can do something about this. Good luck! Thanks for the troll, Larry, it was as clearly written as it was insightful. Can you translate that from Troll into English please? Your beef is with what, that Fedex is just as bad, or if it’s better, and you mention the fact that there are people working at UPS. Well done, you! Now can you tell us the point you were trying to make, because it’s a leap from rants about shipping companies to “ur a cry baby. lol.” How old are the people reading watch forums, I mean honestly?

But the worst post evar award goes to the Shiprite guy. Of course he comes in with no evidence, unprofessional language and grammar, and he expects us to… what does he expect? I suppose to come off as looking like a crook, because that’s how it reads to me.

I think his post about seals the deal: It was Shiprite.

However having said that, DHL has a poor track record in Finland as well. Our company as well many of our partners have long since dropped their contracts with DHL for the very reasons already mentioned: phantom delivery attempts, failure to show up for pickups, damaged goods, and at least it’s expensive. In fact haven’t they since been taken over by the German postal service?

I think if this watch has any value at all, legal action should be looked into. Neither DHL nor Shiprite will give a rip about a customer whose package was stolen, but they will care about a nastygram from a lawyer. Hopefully you’ve hung onto the paperwork and can do something about this. Good luck!

]]> By: larry http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-400113 larry Tue, 04 Sep 2007 02:58:01 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-400113 What an idiot, No Fed Ex never lost a package, you don't remember watching on the news one of there planes burning on the tarmac because it was miss-loaded. How many packages on that plane? DHL has been in the States for as long as Fed EX. UPS is fine but they are a company made up of human beings. Judging by you other posts you nothing more than a cry baby, S^*( happens move on. What an idiot, No Fed Ex never lost a package, you don’t remember watching on the news one of there planes burning on the tarmac because it was miss-loaded. How many packages on that plane? DHL has been in the States for as long as Fed EX. UPS is fine but they are a company made up of human beings.
Judging by you other posts you nothing more than a cry baby, S^*( happens move on.

]]> By: Fons http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-392137 Fons Thu, 30 Aug 2007 21:38:18 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-392137 I'm a DHL courier in the Netherlands, Europe. I think it's not very wise to send a valuable package without insurance. It only costs 1% of the value of the package. Furthermore, I assume you got an airwaybill number to track your package. With these two items, you can always get a refund if your package should get lost. Every company makes mistakes, no one excluded. That's not good, but it happens. For me, I've been working for DHL now for 10 years and I never lost a package. And as far as I know, none of my collegues here did, neither. When reading alle replies, one could think that all the time things go wrong, but believe me: a courier company can't afford to lose lots of packages, then they would lose their customers! I’m a DHL courier in the Netherlands, Europe. I think it’s not very wise to send a valuable package without insurance. It only costs 1% of the value of the package. Furthermore, I assume you got an airwaybill number to track your package. With these two items, you can always get a refund if your package should get lost.
Every company makes mistakes, no one excluded. That’s not good, but it happens.
For me, I’ve been working for DHL now for 10 years and I never lost a package. And as far as I know, none of my collegues here did, neither. When reading alle replies, one could think that all the time things go wrong, but believe me: a courier company can’t afford to lose lots of packages, then they would lose their customers!

]]> By: shiprite http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391995 shiprite Thu, 30 Aug 2007 19:17:45 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391995 we have been in business since 1993.we handle dropoffs all day for every carrier.my employees have been with me for more than six years and are honest and dependable.i am sorry that this gentleman package got lost but to suggest that the item was not tendered to dhl.well.i will put my record up against any shipping store in my vicinity. we have been in business since 1993.we handle dropoffs all day for every carrier.my employees have been with me for more than six years and are honest and dependable.i am sorry that this gentleman package got lost but to suggest that the item was not tendered to dhl.well.i will put my record up against any shipping store in my vicinity.

]]> By: Brian http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391800 Brian Thu, 30 Aug 2007 17:07:18 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391800 I hope your watch is found! I also had good (or same as w/ other express companies) experiences with DHL I hope your watch is found!
I also had good (or same as w/ other express companies) experiences with DHL

]]> By: Nitney http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391566 Nitney Thu, 30 Aug 2007 13:42:35 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391566 I use RedRoller www.redroller.com as well and I have had nothing but great service with DHL and RedRoller. I use RedRoller http://www.redroller.com as well and I have had nothing but great service with DHL and RedRoller.

]]> By: Fred http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391558 Fred Thu, 30 Aug 2007 13:37:11 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391558 I would bet that the mishandling was with Shiprite. The DHL driver scans the package as soon as he/she receives it. Did you insure the package or disclose the contents? It's of course more suspect since you were shipping a higher value item vs. paperwork etc. I ship almost exclusively DHL via www. redroller.com and I either request a pick up (I find it's worth the $3 fee) or drop it off at only a DHL facility or drop box. I've never had a problem with their service and I have had any claims handled properly. I would bet that the mishandling was with Shiprite. The DHL driver scans the package as soon as he/she receives it. Did you insure the package or disclose the contents? It’s of course more suspect since you were shipping a higher value item vs. paperwork etc.

I ship almost exclusively DHL via http://www. redroller.com and I either request a pick up (I find it’s worth the $3 fee) or drop it off at only a DHL facility or drop box. I’ve never had a problem with their service and I have had any claims handled properly.

]]> By: Ryan http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391548 Ryan Thu, 30 Aug 2007 13:21:47 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391548 You're absolutely right! DHL is by far the worst of the major 4 carriers. I used to work for a logistics company in Dallas, TX and I've seen the way they outsource work. What's amazing to me, is that there are not more stories like yours. I've shipped locally, nationally, and internationally with all four. In my opinion, UPS is by far the best. I think FedEx and USPS are a coin toss (I've seen the way they outsource to each other too....questionable to say the least) but DHL doesn't even belong in the same category! You’re absolutely right! DHL is by far the worst of the major 4 carriers. I used to work for a logistics company in Dallas, TX and I’ve seen the way they outsource work. What’s amazing to me, is that there are not more stories like yours. I’ve shipped locally, nationally, and internationally with all four. In my opinion, UPS is by far the best. I think FedEx and USPS are a coin toss (I’ve seen the way they outsource to each other too….questionable to say the least) but DHL doesn’t even belong in the same category!

]]> By: Mike http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391535 Mike Thu, 30 Aug 2007 13:09:16 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391535 Internationally it's best to use FedEx. The rates are very competitive if you have any kind of volume. They guarantee delivery on time. If they're late you can get a refund. The service has been outstanding for me. The people are helpfull. You can also wander in a Kinkos if you like. Internationally it’s best to use FedEx. The rates are very competitive if you have any kind of volume. They guarantee delivery on time. If they’re late you can get a refund. The service has been outstanding for me. The people are helpfull. You can also wander in a Kinkos if you like.

]]> By: Jeff http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391458 Jeff Thu, 30 Aug 2007 11:55:25 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391458 In October 2006 I hand delivered a 20 kilo box of equipment (~$20k in value) to the DHL office in Santiago Chile for delivery to a customer in Lima Peru using my US-based DHL account number. Since that time it has languished at the Lima Peru offices while "storage" charges continue to mount. They made every mistake possible trying to get it through customs. When I finally asked that they ship it back to my offices in Boulder, CO - they refused saying it must be cleared through customs first. But it can't be cleared through customs because of the mistakes they made. They refuse to take phone calls, waive the storage fees, or pretty much anything. I have spoke to DHL people in Lima, Santiago, and Boulder and have finally given up. My company ships about $20MM annually in equipment in the US. I will never use DHL for anything ever again. In October 2006 I hand delivered a 20 kilo box of equipment (~$20k in value) to the DHL office in Santiago Chile for delivery to a customer in Lima Peru using my US-based DHL account number. Since that time it has languished at the Lima Peru offices while “storage” charges continue to mount. They made every mistake possible trying to get it through customs. When I finally asked that they ship it back to my offices in Boulder, CO - they refused saying it must be cleared through customs first. But it can’t be cleared through customs because of the mistakes they made. They refuse to take phone calls, waive the storage fees, or pretty much anything. I have spoke to DHL people in Lima, Santiago, and Boulder and have finally given up. My company ships about $20MM annually in equipment in the US. I will never use DHL for anything ever again.

]]> By: dude http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391014 dude Thu, 30 Aug 2007 06:02:23 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391014 did you get the air waybill or tracking number? it would be really good if you had that, DHL USA customer service normally answers the customer service number within 10 secs, 1-800-CALL DHL you can also track your shipment online http://www.dhl-usa.com/home/home.asp shiprite is not an exclusive DHL ship center, i understand they also carry FedEx. it is really unfortunate what happened to your shipment, i hope you find it soon. did you get the air waybill or tracking number? it would be really good if you had that, DHL USA customer service normally answers the customer service number within 10 secs, 1-800-CALL DHL

you can also track your shipment online http://www.dhl-usa.com/home/home.asp

shiprite is not an exclusive DHL ship center, i understand they also carry FedEx.

it is really unfortunate what happened to your shipment, i hope you find it soon.

]]> By: KC Kim http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391004 KC Kim Thu, 30 Aug 2007 05:56:13 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-391004 DHL one time was supposed to redeliver a package the next day. I was waiting for the package all day. And then checked the tracking number and it said attempted delivery at 1pm. Of course no one came to my home. And someone just updated the tracking with that info. When I went to pickup the package I found that they had a power outage and didnt deliver any packages. Yet how did my package say it was attempted delivery that day I dont know. Seems like some shady drivers who just are too lazy to deliver out the packages. This has happen to me more than once. Now when I know I recieving a DHL package I just pick it up. USPS, Fedex, and UPS never had a problem. DHL one time was supposed to redeliver a package the next day. I was waiting for the package all day. And then checked the tracking number and it said attempted delivery at 1pm. Of course no one came to my home. And someone just updated the tracking with that info. When I went to pickup the package I found that they had a power outage and didnt deliver any packages. Yet how did my package say it was attempted delivery that day I dont know. Seems like some shady drivers who just are too lazy to deliver out the packages. This has happen to me more than once. Now when I know I recieving a DHL package I just pick it up. USPS, Fedex, and UPS never had a problem.

]]> By: Anonymous http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390914 Anonymous Thu, 30 Aug 2007 04:01:18 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390914 And the Tech part of this is ... oh it must be the part where you used the word tracking. USPS has worked for me as well. Good luck And the Tech part of this is … oh it must be the part where you used the word tracking.

USPS has worked for me as well. Good luck

]]> By: Michael http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390484 Michael Wed, 29 Aug 2007 22:58:29 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390484 It seems that this thing could happen to any company, but the difference between them is how they deal with it. It seems that this thing could happen to any company, but the difference between them is how they deal with it.

]]> By: webonics http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390394 webonics Wed, 29 Aug 2007 22:02:40 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390394 I have had bad shipping experiences with DHL too, but never completely lost. My old company used them then dropped them due to quality assurance issues for FedEx, but later went to UPS as FedEx is premium pricing with little offering over UPS. Go Brown! I have had bad shipping experiences with DHL too, but never completely lost. My old company used them then dropped them due to quality assurance issues for FedEx, but later went to UPS as FedEx is premium pricing with little offering over UPS. Go Brown!

]]> By: Mike http://www.crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390217 Mike Wed, 29 Aug 2007 20:37:02 +0000 http://crunchgear.com/2007/08/29/dhl-is-decadent-and-depraved/#comment-390217 Our company just recently closed our account with DHL after 3 dell notebooks were stolen. The last one, the box showed up in my office tapped up, but everything but the case was gone. Our company just recently closed our account with DHL after 3 dell notebooks were stolen. The last one, the box showed up in my office tapped up, but everything but the case was gone.

]]>