Comments on: Amazon Animosity

By: dwalk51

dwalk51 — Tue, 11 Sep 2007 23:04:50 +0000

Would you like some cheese with that whine?

By: Buster

Buster — Tue, 11 Sep 2007 21:32:47 +0000

Amazon sucks. I’m in my own personal hell with them, which started 2 days ago. It has nothing to do with what you’ve been suffering through, but it’s clear that this company doesn’t care about customer service.

I have had an amazon.com account since amazon opened. 2 days ago, amazon let someone else use my email address to set up a new account. Per amazon, this is permitted (although why they’d allow it, I’ll never fully understand). I started getting order notices, recommendations, other amazon spam to my email address. I called their customer service line (which, by the way, you have to do a google search to get because they don’t provide it anywhere on their website) and was told that yes, someone else was using my email address, but there was nothing I could do.

Fast forward to today, when I get 8 more emails for the a$$clown in question from amazon. I tried to log in to my account, and found that my password had been changed. I call again. This time, I’ve been told that the new person (who, mind you has had this account for all of 2 days) has called amazon because they can’t get in to “their” account, and in response, amazon.com has closed my account. That’s right, someone looked at our records and decided that even though I came first (by years and years), she should be able to get the use of the email address.

Now, of course, I’ve been told again that there’s nothing I can do, because I’m no longer the “owner” of the account. Never mind that I am on the receiving end of all of these emails, and that the email account is actually mine. Never mind that I am now being inundated with amazon spam because this person has signed up for every newsletter, recommendation email, etc. possible from amazon. No one at amazon cares, or is willing to do anything. My account is gone. I can’t stop the spam.

By: Blake Robinson

Blake Robinson — Tue, 11 Sep 2007 17:26:25 +0000

No. The number was in there, attached to an old, old address. That’s what I’m saying. Amazon, for some reason, reverted to old shipping information. Stuff I haven’t used in years.

By: christian

christian — Tue, 11 Sep 2007 17:25:47 +0000

I totally know how you feel. I have learned the hard way myself to never make any serious purchases while still moving. I bought a car in my old state at 3.5% tax instead of 8.8 where I now live. Saving me almost $1000. But, it has already had to go back to the shop several times. I had the option of simply giving it back and rewinding the deal, but with such little time left before my move, and the fast I had already sold the car it replaced, I decided to stick with it.

By: Mathieu

Mathieu — Tue, 11 Sep 2007 17:00:03 +0000

They guessed your old number… for sure!!!

By: Blake Robinson

Blake Robinson — Tue, 11 Sep 2007 03:19:24 +0000

Again, I accept the possibility that the initial mess up was my fault, though I continue to doubt it. Nevertheless, I made arrangements to fix the error almost immediately, and Amazon has remained inert in its efforts to help me (despite taking more money from me for shipping).

I don’t think it’s Eagles fault. I don’t believe that Amazon has coordinate with the Eagle at all.

By: Randy

Randy — Tue, 11 Sep 2007 02:43:50 +0000

As a major Amazon user from the very small to a 61 inch Samsung DLP – I have never had an issue with Amazon. The few errors that have occurred over the years have been handled very well.

I researched my DLP (bought Nov 06) and was aware of the possible issues one can have when having a large TV delivered from Amazon (check out AVS forums). Luckily I had a good experience, but Eagle (and other carriers) can give Amazon a bad rap.

I would say partly it is your fault and the other fault lies with Eagle.

By: Tan The Man

Tan The Man — Tue, 11 Sep 2007 00:21:54 +0000

Buy nothing over 100 lbs online unless you can pick it up brick & mortar.

By: PhilK

PhilK — Mon, 10 Sep 2007 23:26:01 +0000

I’m really surprised. I’ve had screw-ups with Amazon before (some mine, some theirs) but they’ve always been quick and courteous to resolve them for me.

By: Scottie

Scottie — Mon, 10 Sep 2007 21:05:23 +0000

You should send this post to Bezos, I’m sure if you are talking shit about his company on such a popular blog as this, he would hook you up.

By: Blake Robinson

Blake Robinson — Mon, 10 Sep 2007 19:15:40 +0000

Well the address on the receipt was the wrong address, the problem is that I think that was a mess up on their end. Nevertheless, even after I broke down and accepted the extra charges, they still continued to mess things up. It’s infuriating all around.

By: RAvneet

RAvneet — Mon, 10 Sep 2007 18:41:30 +0000

Blake,
I feel your pain. This is the result of the facade that the big (or small) companies make between the consumer and the actual workprocess. I bet there was a huge communication void between the people who you talked with @ Amazon, and Eagle.

By: Johnal

Johnal — Mon, 10 Sep 2007 18:41:23 +0000

Those large items that have hefty shipping costs can be a real pain in the ass when shipping errors are involved. If you have a confirmation e-mail from amazon or if you printed out the page showing where the shipment was SUPPOSED to go, then I can’t see how you could lose a battle against Amazon for the fees you’ve since had to incur. However, if it turns out that you had accidentally selected the wrong shipping address (Amazon stores multiple billing/shipping addresses) then it is understandable that Amazon doesn’t want to pay such large fees for a customer’s mistake on an item that was already severely discounted.

The second problem seems to come from the fact that after you contacted Amazon to rectify the situation, Amazon failed to communicate the information to the other vendors to make sure your other items were shipped to the appropriate address. In this case, Amazon shouldn’t force you to pay the difference in shipping fees, but should instead hold the vendors accountable.