A very angry Mr. Nagoo
CG reader, Mr. Nagoo, e-mailed us about his recent run in with Apple’s customer service and he’s pissed. He is downright irate over the way Apple has been treating his recent purchase of a MacBook Pro and rightfully so. I’m pretty disgusted myself. Read on to find out what happened.
CG: So, Mr. Nagoo tell us what happened.
Mr. Nagoo: Figured you guys would find some humor/disgust in my current situation with Apple Customer Service. I recently purchased a MacBook Pro (on Aug 27th) with delivery no later than 9/13. I received an email this morning informing me that it would be another week before I would receive it. This is after calling twice in the past week and being ASSURED that I would receive it by Friday. Now they’re telling me that they have none available for at least a week (after telling me yesterday it would be in my hands, in all of its shiny gloriousness in two days). Imagine my anger when I hear this. Imagine how disgusted I am with their obviously poor inventory management capabilities. Imagine me telling them that they already have enough shit on their plate from angry iPhone early adopters…. From investors who have watched their stock prices fall in the past week… I’m pissed. You guys need a rants/raves section on CG. This would be on there. In full force.
CG: We’ll definitely look into a rants/raves section. I’m sure there are lots of people who have been in your situation before. It’s really unfortunate you had to go through all that. Was the situation resolved? Was there a happy ending?
Mr. Nagoo: Happy ending… I negotiated my way into a brand new one for the same price as the refurbished one… even better? No shipping costs, and I can pick it up from the retail location here in Nagooland.
CG: *high five* That’s pretty bitchin’. I’m glad to hear all of that worked out for you. You must have some mad bargaining skills.
Mr. Nagoo: I’m not going to lie. I do.
Anyone else gone through this sort of ordeal with Apple?
A triumphant Mr. Nagoo
Ha! Mr. Nagoo should try getting a coloured Inspiron out of Dell. That would tax his leet bargainx0ring skillz.
(Originally ordered: 24 July
Delivered: Yesterday)
Ok, so I don’t understand what the problem is. It seems like Apple went above and beyond in trying to resolve the situation. Nagoo made a few phone calls and ended up getting a brand new MBP for the price of a refurbished one and will have it the day it was originally promised. I’d think he’d be lauding Apple’s customer service not bitching about it. Sheesh!
Nice twist in the end. Must have pulled some haters legs. I love it.
C’mon! It simply sounds like Mr Nagoo needs some anger management. He’s like the guy on Hell’s Kitchen that goes and complains about how long the food is taking and ends up wasting everyone else’s time. Now he’s wasting my time by reading this and by responding to it. For all this agony he’s going through, he’s getting a pretty sweet deal. A new computer one or two days late (life happens – get over it) and an interview where he gets to complain. Grow up!
I think it’s pretty pathetic how much people have become angry and letigious in our society. We’re on the road to hell and people just want to “stay the course.”
I should probably point out that at no point did I knock any of the folks at Apple CS. I merely commented on how poor their inventory management and tracking is (and maybe knock on their ailing stock prices, and current iPhone woes… but who’s really counting).
I know I’m not the only person that had to deal with this issue; however, I’m sure most people just accepted their additional week of waiting instead of demanding recourse.
So yes, I’m going to hell for standing up for my rights as a consumer… And you should too.