How not to handle Comcast’s customer service (even if you want to)
- October 9th, 2007
- Read 1749 times
- 6 Comments
We don’t talk too much about heroes, but Mona Shaw is right up there. Shaw got sick of the crappy customer service from Comcast and decided to do something about it. While we can’t recommend following her actions, and really can’t report if they did any good or not, it’s still good to hear about a senior citizen who decided to take her frustration out. With a hammer. Nice work, Mona Shaw.
Her story is fairly typical of Comcast: A worker failed to show up for an appointment. Another worker didn’t finish the job he was supposed to. And the Shaws were without service for a whole week. There are new twists, too, such as loss of telephone service, and the phone number they’d had for 34 years.
Attention, Comcast: Until your field guys can figure out how to install what it is you’re selling, you shouldn’t sell it. Sounds reasonable to me.
Taking a hammer to Comcast [Inside Nova]
Comcast doesn’t even have their own guys come out, they outsource the technician jobs. however, i have not had a horrible with them. 1) they did remove a charge which was not needed 2) one of the techs who came out was unprepared for the job (it was a complicated one, i admit). if you know how to remain calm and talk your way through anything, you can have them credit you 2 months of internet access. yay!
Comcast customer support…what a joke. One word to describe them “Pathetic”
http://vidsonly.blogspot.com
YIKES. I went to read the article and there was an ad for COMCAST! I took a screenshot:
Click here for the screen shot - look to the right
I know quite a few people in my city that have already switched or are planning to leave Comcast.
I’m leaving next month when I move into a new house.
I have no choice. Comcast is the only broadband provider in my area so I have to use them. It’s had it’s ups & downs, but all in all I’m quite happy.
When I moved into my current house, they had to come out & run a new line (ajadoniz is right, they subcontract install work), but almost every other channel had static & looked bad. I called them back up, they sent out a tech, & he just removed the silver trap (that’s what they call the limiter that only lets you get the first 24 channels). After that- no static… & almost 50 more channels free! The tech didn’t care that I could get 2-73… he just fixed the static.
So anyway… I got an HDTV last week & I called to see how much more HD Cable would be. When it was all said & done, it was only $25 more then I was currently paying for basic cable & Internet. That’s for all HD shows that all networks provide, HBO, VOD, & a dozen HD-only channels. Then tech is coming out today so we’ll see what happens!
This story is totally stupid….And why would you want to promote violence over cable service?? Are you that pathetic that you can’t accept the fact that sometimes theres problems???
Phone service is new to comcast, it’s new technology, theres going to be issues. If you can’t handle issues that arrise then you should wait a year or so before ordering the service. Taking a hammer to personal property is not the answer, and if It were me behind the counter I would have taken that as a bodily threat and knocked you out!! I don’t care how old you are, your not gonna take a hammer to me or my place of employment.
I have had issues with comcast, and sometimes it takes a tech or two to get it resolved but it has always gotten resolved.
Go ahead and make the switch to ANY cable company and you will have the same problems. I have learned that about 80% of the problems are due to the customers lack of knowledge, so switching to another provider isn’t the answer.
Oh and I love the picture of the little black boy holding up a sign saying “They’re Rich & They’re lying” Nice way to exploit your children!