http://www.igottheconch.com/index.php?title=Comcast#Comcast_customer_service

Tonight I was on hold with comcast 29 minutes 30 seconds before the battery on my phone went dead.

The previous call when I tried to call I was on hold for over 20 minutes.

When I go into the Main Menu -> Cable Setup -> Display, it shows Disconnected – Not Connected. I tried to explain this to Comcast and was told my cable is out because the box was physically disconnected and I
needed to re-connect the box. What ?!?! If the box was disconnected, how am I able to go inside the Cable Main Menu and read this to them ?? This proved that Comcast knows NOTHING about their equipment nor how
it’s works.

I have called Comcast easily over a dozen times and what do/did I get:
1) Hung-up on.
2) Techs no-call, no-show.
3) Lied to – Repeatedly by Comcast about the scheduled day/time when the tech was “suppose” to arrive. This part is really really bad and apparently legendary. Countless times I was told that a tech will to arrive between 8
& noon or between 1 & 5PM and like an idiot, I waited – and waited – and waited – and waited. Called Comcast, like every hour to check on my scheduled appointment: no clue, I mean totally clueless – hugh waste of time. I was told they have no control over dispatches. And yet, you have to contact them to schedule a dispatch. What the HELL !?!?
4) Techs, if and/or when they do show up, have absolutely no clue on what is the problem and apparently why they were dispatched – I guess they are told to just show up.
5) And most importantly, tech not fixing the problem as my cable went out Tuesday, May 06 and is still out.

The few and I do mean few techs that did show up told me the following:
the problem is with the signal – the problem is not with the signal – the problem is outside – the problem is inside – when this happens, to call Comcast and have them send an INT signal to the boxes. This is like wiping out and re-sending the cable box configs any Favorite Cable Channels settings are gone. But you have to beg and plead with Comcast to do this and this is a TEMPORARY FIX. A few weeks later, cable goes out.

Another tech told me directly to -my -face to call Comcast and cancel the service as this would get their attention to fix the problem. I could not believe a Comcast tech was telling me to do this.

At others times I was told that the tech would come out and replace both HD cable boxes. Techs, again the few that did show up, were empty-handed – no replacement cable boxes. Techs did not know what I was talking about when I asked where were the new boxes. Comcast told me that they were sending out a tech to replace the boxes. Their reply was they were not sent to replace anything – and then asked, once again, “what is the problem ??” It is as if for the past 5 months, I have been talking to an empty phone in an empty room. Again, tech shows up with no clue on the reason they were dispatched – they just show up – and even that’s a maybe – they may show up or they may not. No one knows.

I chatted via their chatroom last night about this 5 month old trouble to Francis. This one stated that their Engineering Department is aware of the “issue” and are working on it right now. Sure they are !!!! When asked was exactly was the “issue”, she replied I needed to contact some local office, as she ” could not ” tell me directly. I again pressed abouth this mysterious ” issue “, only to be told information about it cannot be given
out. Huh ??? I replied that it sounds like they already knew there was some kind of trouble and failed to notify the customer. Also, this ” issue ” is only affecting me. I live in a building with 90+ units, yet this ” issue ” is
only affecting me – only ME. This was sounding like some kind of BS, big time.

I have been in the customer support field for over 10 years with many different companies and have NEVER seen such BAD service as Comcast. It is as if they are deaf, dumb and blind to the ability of providing SERVICE to
their CUSTOMER. Isn’t that what they are suppose to do ?? Customer Service means giving Service to the Customer.

Where is the follow-up call to the customer to confirm that they are back up and working ?? Where is the call to the customer to let them know the tech is running a little late ?? Or cannot make the scheduled appointment ??
Why do I, the customer have to call the provider to find out what is going on ?? Common courtesy dictates a call TO the customer would be nice, instead of a pissed-off call FROM the customer.

What is needed is another cable provider in Chicago. I will take ANYONE/ANYTHING over Comcast, I wish I could get satellite service, but I live in a condo that faces East. For satellite service, like Direct TV, I need to have an unobstructed view of the southwest sky.

Apparently I am left with no choice but to cancel service as the cable goes out at will with no fix and no cares/concerns from Comcast. None at all.

I pray to God in Heaven to please let Verizon FIOS, RCN, WOW-Wide Open West, or ANYONE get in my area and provide cable television service – and FAST !!!

Phone service is new to comcast, it’s new technology, theres going to be issues. If you can’t handle issues that arrise then you should wait a year or so before ordering the service. Taking a hammer to personal property is not the answer, and if It were me behind the counter I would have taken that as a bodily threat and knocked you out!! I don’t care how old you are, your not gonna take a hammer to me or my place of employment.

I have had issues with comcast, and sometimes it takes a tech or two to get it resolved but it has always gotten resolved.
Go ahead and make the switch to ANY cable company and you will have the same problems. I have learned that about 80% of the problems are due to the customers lack of knowledge, so switching to another provider isn’t the answer.

Oh and I love the picture of the little black boy holding up a sign saying “They’re Rich & They’re lying” Nice way to exploit your children!

When I moved into my current house, they had to come out & run a new line (ajadoniz is right, they subcontract install work), but almost every other channel had static & looked bad. I called them back up, they sent out a tech, & he just removed the silver trap (that’s what they call the limiter that only lets you get the first 24 channels). After that- no static… & almost 50 more channels free! The tech didn’t care that I could get 2-73… he just fixed the static.

So anyway… I got an HDTV last week & I called to see how much more HD Cable would be. When it was all said & done, it was only $25 more then I was currently paying for basic cable & Internet. That’s for all HD shows that all networks provide, HBO, VOD, & a dozen HD-only channels. Then tech is coming out today so we’ll see what happens!

I’m leaving next month when I move into a new house.

Click here for the screen shot – look to the right

http://vidsonly.blogspot.com