Being a former Comcast customer, I can understand how one could get angry at the company for providing mediocre service. But being angry doesn’t even compare to what 75-year-old Mona Shaw did. When Comcast didn’t show up to install the Triple Play package in her home (Cable, VoIP, Internet), she scheduled another appointment. The second time, the installation team didn’t finish setting up the service and later that week, her service was shut off. Ouch.
So Mona went to speak with a local manager. He kept her waiting for two hours then took off out a back door so he didn’t have to deal with Mona and her husband. Fed up and pissed off, Mona grabbed a claw hammer, her Comcast equipment and smashed the hell out of it in the customer service offices. She was arrested and booked for disorderly conduct. Now she uses Verizon and Comcast is out a customer (or two). Perhaps Comcast should stop being so comcastic and get back to making customers happy.
Taking a Whack Against Comcast [Washington Post]
man if that’s not funny I don’t know what is… com-cast you’re on notice by the granny’s of America
Good for her, I can’t wait for the day Comcast files for bankruptcy
This with the old lady is… Comcastic! Hopefully the jury is loaded with fed-up Comcast customers ensuring no conviction.
She’s definitely a TRUE American Hero in my book! Everyone who reads this should send Mona a few backs to help cover some of her legal costs for doing what we’ve all wanted to do at one time or another….
After 3 days of comcast service, their tech was worthless, can no longer use my own answering machine with their voicemail taking over, they lied about cost and refused to lower monthly rate, yet would offer 3 months credit of $15. My toilet paper cost more than that… I give kudos to Mona and wish her all the best after putting up with their crap. So much for customer service satisfaction.