Dear T-Mobile: A progress report
- October 23rd, 2007
- Read 1367 times
- 9 Comments

We should start by saying that we love you. You’re the underdog, which always gets to us. You’ve kept a core customer base and you have fair voice and data plans. You’re the good guys in the American GSM world. And a year ago, we talked about how you were rolling out your 3G network, and how excited we were for you, and for us.
But that was a year ago. Here we are, with the tail end of 2007 almost in sight, and we’re still using EDGE. We know, you recently launched your first 3G phone. That’s a great start! But, with your network still stuck at 2.5G, it’s really nothing more than a tease. Where’s the bandwidth? Bring the data, T-mo, please.
We know it’s not all your fault. You had a big win with the FCCs bandwidth auction last year, that’s why we were so excited. The problem is the feds haven’t released the bandwidth yet. Could you please keep us posted on this? It’s not that we’re nosy, we’re just worried about you. You shouldn’t let the man push you around like that.
But you’re getting your network ready anyway, we hope. So that when the feds quit sitting on it, you can light it up. That’s why you’re pre-releasing these 3G phones, right?
We certainly hope so. We like you, T-Mo, but if you can’t keep up with the rest of the team, you’re going to get cut. Nobody wants to do it, but sometimes things like that have to happen. We’re pulling for you, T-Mobile. Don’t make us regret it.
Yours Sincerely,
Matt from CrunchGear







Vagelis
2007-10-23 16:51:40
Yup…
Really sorry; my beloved T-Mobile, I waited and patiently waited…
And with all the devices around, TyTN II, hp 910c, Ultimate 9502…
I broke down…today I switched to the Death Star… for a year only I hope
Until you bring on your shiny 3G
Sincerely,
V
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Mike S.
2007-10-23 19:40:53
Complete agree. I really like t-mobile and I want 3G and I want to stay with t-mobile. Their customer service is good. I was with Sprint and their customer service was horrible (do they still have Claire the moron?)
I understand they are trying to roll out a 3G network, but some news updates would be nice. I’ve been a customer since ‘04 and it’s time for 3G. I just wish they would say something about it.
They were smart enough to hook me for two years a year ago so I could get a cool phone (the Dash), so I will wait until my contract ends 13 months from now (I’m not counting, really). If no 3G at that point, I will have no choice but to switch.
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Carl
2007-10-23 20:53:09
I almost wrote the same thing today. AT&T is rolling out the top smartphones from every company. T-Mobile is announcing almost nothing. Are they even trying to compete anymore? Like Vagelis above, I’ve been considering switching to AT&T also just to get one of their great phones. I want to be on T-Mobile, but if they don’t keep me updated on when to expect some new phones and network upgrades I’m going to leave. I can’t wait in limbo forever…
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AAA
2007-10-23 21:49:12
T-mobile network was listed as worst network in J.D.Power report. I think T-mobile only wants to use 3G specturm for voice service other than data. T-mobile is arguring with Ericsson about 3G implementation. The communicaton between FCC and T-mobile is sucks too. Apple talked with T-mobile first about iPhone. T-mobile sent Apple to at&t. Next year, you can watch Google and Sprint about new services. If not, Verizon and at&t are options for your new cellpone. T-mobile is getting old.
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mroach
2007-10-24 10:03:01
I feel the same way about T-Mobile. I’ve been with them for 4 years and I have nothing but great things to say about their customer service, their rates, and their generally good way of handling things. For example they pro-rate services when you terminate them. So if you’re paying $30/month for data and you cancel it on the 20th of the month, you’ll only pay about $20 that month for it. Also they don’t penalize you for excessive domestic roaming, which is free. I can’t say enough about how great their customer service is, too.
Their phone selection doesn’t bother me because I import phones. T-Mobile’s network has been idea for importing since they’re GSM 1900 only, which all phones made in the last 5 years worth having will support.
I’m afraid I have to leave them now, though. I’m buying a Sony Ericsson K850 which has triband HSDPA support, which means my only option for 3G use is AT&T. UMTS 1700 is probably never going to be a frequency supported by any devices that aren’t made specifically for T-Mobile, so I’m not interested in using it.
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Michael Mortimer
2007-10-24 23:24:05
I like your pep talk to out T-Mobile team member. You can’t cut them from the team because I am the team owner and only I say who gets cut.
We all have to, as much as it sickens me to echo it, stay the course.
I’ll never quit T-Mo. All the other carriers suck a big one. T-Mo is respectful, courteous and always acts like they appreciate my business. That is worth so much more to me than dealing with the rude, condescending assholes at Sprint or AT&T.
I have the T-Mo BlackBerry Curve with the WiFi hotspot @home service. That’s up to date enough for me, at least till the next cool phone comes out.
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Michael Mortimer
2007-10-24 23:30:49
Hey guys, as far as keeping us up-to-date, from what I have seen of T-Mo’s practices they keep everyone in the dark until they roll out products or services.
Take the Curve for example. No one said squat until about a month before its debut there were leaks [probably intentional by T-Mo].
I think the posts about 3G in the works is accurate. I saw some leaked into on 3G plans, etc. But that’s all I am saying. I know T-Mo will be rolling out phones and services to please even the most demanding of us.
As Ollie North’s lawyer said to the investigating congressional committee, T-Mo is not sitting around like a potted plant.
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Mike
2007-11-06 02:35:46
Yeah, c’mon T-mo! We want 3g!
Hate to say it, but if they dont have it by the end of my contract… I’m going to have to switch to At&T, I needs that 3g! I’ll pay more if I have to.
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Matt
2007-11-07 02:06:50
I am fairly certain that 3g services will be coming out in at least LA and NY fairly soon. It may not be a god idea to drop them just yet.
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