Wildfire victims must pay $300 to AT&T
- October 26th, 2007
- 5 Comments
Listen, people, let’s go over this again. When a wildfire, tornado, or flood is threatening your home, calmly move to the living room, remove your AT&T receiver, and take it with you. This is very important. Note: AT&T cannot be held responsible for your inability to not freak out and burn to death if you can’t save your receiver quickly enough.
UPDATE - AT&T sez
This customer initially called AT&T to discuss other communications services. After she was transferred to Dish, the disaster policy Dish has in place was not followed. This customer will not be charged for service cancellation or equipment fees—that is our policy, and the policy of Dish, in times of natural disasters. We have spoken with this customer to clarify our policy, and we are committed to taking care of all customers affected by the fires. We are providing several no-cost options for fire victims to suspend their phone, broadband and satellite service, including a pause of service, with no equipment fees.
They should also probably give back the CSRs their hearts and empathy. I hear they take that away in orientation.
JSimpson (Who am I?)
11 months ago
DirectTV??? (as in the heading text) or AT&T as in the video and body text?
John Biggs (Who am I?)
11 months ago
AT&T. fixed
Fred (Who am I?)
11 months ago
Actually, neither. It was Dish Network, which the customer got via AT&T. AT&T now says that the customer called about other communications services, and was then transferred to Dish, who didn’t follow their own disaster policy. The customer’s not going to have to pay the 300 bucks.
Laura (Who am I?)
11 months ago
Gee…
Isn’t it nice that they change their tune after it becomes public news!
Michael (Who am I?)
11 months ago
CSRs (of any company) are probably pressured to take advantage of customer’s lack of knowledge about their reimbursement policy. It probably saves millions by being dishonest to customers and when something like national news damages PR, you can just blame the CSR for not doing their “job.”