http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/ Gadgets, gear and computer hardware. Sun, 29 Nov 2009 03:26:42 -0500 hourly 1 http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/comment-page-1/#comment-496701 Michael Fri, 26 Oct 2007 22:53:53 +0000 http://crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/#comment-496701 CSRs (of any company) are probably pressured to take advantage of customer's lack of knowledge about their reimbursement policy. It probably saves millions by being dishonest to customers and when something like national news damages PR, you can just blame the CSR for not doing their "job." CSRs (of any company) are probably pressured to take advantage of customer’s lack of knowledge about their reimbursement policy. It probably saves millions by being dishonest to customers and when something like national news damages PR, you can just blame the CSR for not doing their “job.”

]]> http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/comment-page-1/#comment-496621 Laura Fri, 26 Oct 2007 21:19:03 +0000 http://crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/#comment-496621 Gee... Isn't it nice that they change their tune after it becomes public news! Gee…
Isn’t it nice that they change their tune after it becomes public news!

]]> http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/comment-page-1/#comment-496618 Fred Fri, 26 Oct 2007 21:07:27 +0000 http://crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/#comment-496618 Actually, neither. It was Dish Network, which the customer got via AT&T. AT&T now says that the customer called about other communications services, and was then transferred to Dish, who didn't follow their own disaster policy. The customer's not going to have to pay the 300 bucks. Actually, neither. It was Dish Network, which the customer got via AT&T. AT&T now says that the customer called about other communications services, and was then transferred to Dish, who didn’t follow their own disaster policy. The customer’s not going to have to pay the 300 bucks.

]]> http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/comment-page-1/#comment-496542 John Biggs Fri, 26 Oct 2007 19:20:28 +0000 http://crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/#comment-496542 AT&T. fixed AT&T. fixed

]]> http://www.crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/comment-page-1/#comment-496539 JSimpson Fri, 26 Oct 2007 19:12:38 +0000 http://crunchgear.com/2007/10/26/wildfire-victims-must-pay-300-to-directtv/#comment-496539 DirectTV??? (as in the heading text) or AT&T as in the video and body text? DirectTV??? (as in the heading text) or AT&T as in the video and body text?

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