The Unreasonable Stance: Time Warner Cable
- November 2nd, 2007
- 17 Comments

This week, I’m going to take a seat while the other eight gazillion people on the Web complain about Comcast. See, back in New Jersey and Philadelphia, I never had problems with Comcast. Maybe once a year something would happen where I needed to call and bitch at them for an hour before something was done. But overall, it was a fine experience and I’d have no problem going back to them.
Then I moved to New York and things changed.
Moving to Astoria, my roommates and I were greeted with the options of RCN and Time Warner Cable for our Internet and TV needs. RCN had trouble finding our address, so we called Time Warner and had them come out. The previous tenants of our apartment never canceled their service and the guy happened to work for Time Warner. This made canceling their service a real pain in my ass. I had to fax a copy of the lease over three times before we got our account setup.
Finally, about five or six days later, the cable guy came out and set up our HD digital cable box and cable modem. It was quick and easy with no problems. I hooked up my NETGEAR wireless router and we soon all had a ‘net connection. Unfortunately, despite our 6mbps connection, our Internet to this day is usually slow as piss. Opening Facebook can take anywhere from a half-second to 30 seconds. How will I ever be able to update my status so my friends know I’m busy cooking dinner?!
So I called Time Warner after a few weeks, determined to get our Internet up to speed. However, when I called, I was greeted with a dude with a thick accent who was reading right off a script. Great. Outsourced call centers. Thanks Time Warner for making my life a living hell. After five minutes, we got into an argument and he flipped out at me. I told him to shut up and hung up the phone.
Time Warner says they don’t throttle traffic, but I’m convinced these bastards do. Every time I open my BitTorrent client, the speed of our network goes to hell in under 10 seconds. Same goes for my roommates. Even if we limit the upload and download speeds, it’s still crawling along at the pace of John in the NYC ING Marathon. World of Warcraft has become virtually unplayable at times, BitTorrent client or not.
So in conclusion, Time Warner has crappy Internet. Big surprise there. But I’m not done. See, Time Warner sucks at offering up cable as well. The on-screen programming guide is slow like molasses and the picture on the TV crackles and distorts every hour for a bit.
I’d call Time Warner to get it fixed, but, you know.
I was trying to watch a ton of football last Sunday because I’m as American as you get. Unfortunately, I was under attack by Time Warner Abduhljah, who’s cyber-attack left me missing out on Eli Manning tearing the Miami Dolphins a new one. Did he get the first down? Interception? How can I tell when I am constantly subjected to pixels that turn Plaxico Burress into a guy that looks like he’s from Battletoads.
Time Warner, listen up. I’m mad and I can’t even begin to wonder why I even signed up with you. Oh yeah! That’s because RCN couldn’t even find me. You cable companies need to start paying more attention to service instead of dollars. A happy customer will keep your cash flowing like a pitcher of Kool-Aid into a cultist’s mouth.
Maybe that’s why I’m going to cancel my cable today and just pirate everything via BitTorrent. Suckers!











Claudio Ibarra (Who am I?)
10 months ago
“Maybe that’s why I’m going to cancel my cable today and just pirate everything via BitTorrent. Suckers!”
When I moved to Middle Village, Queens about a year ago, I came to the same conclusion right away. Two now-almost-full 500gb external HDD’s later (one for movies and one for TV), I’m very happy to have traded Cable TV for BitTorrent.
I guess that makes me unreasonable, too.
Dan (Who am I?)
10 months ago
I’ll bet $5 the TV distortion problem and the cable slowness are caused by the same root issue. I’ll bet $10 you’ll never get sufficient tech support from TWC to find that out.
Evan (Who am I?)
10 months ago
I have Time Warner Cable internet in Austin and I have had the opposite experience. 8Mb/s and I use Bit Torrent and Usenet constantly without a hint of throttling.
Real Dan (non-runner) (Who am I?)
10 months ago
I pay way too much for digital cable from those TWC jackasses. My internet works ok, but the DVR, the entire reason I sprung for digitial cable, loves to pixelate every damn movie I dvr. And most of those stations in the 100’s wont even tune in. The humanity.
As soon as I go HD (I’m so ashamed) , I’m dropping cable. That is if I can give up my live sports addiction.
Mark (Who am I?)
10 months ago
Yeah I’ve always had TWC for internet and TV. I had the basic cable box for about 2 years and it was fine, though it would do the pixel thing every now and then. But I just recently upgraded to the HD box…which has like 5 HD channels.
First off, a few days after I got the box, record, FF, RW, etc etc stopped working. Called them, they told me how to reset the box, stayed on the phone with the about 15 min, it reset and when it came back up it was fixed. Cool.
Then a few days later it happened again, but this time they didn’t fix it over the phone, they wanted a guy to come out…which of course was like 5 days later, and when he did come it was ‘fixed’ by then. But I talked to him about it, he said I had a ‘new’ box where they’re still making patches for it.
..Patches? All because we have ‘the internet’ now, companies think they can release a pre-completed product because they know they’ll be able to ‘patch it’? I say F’ that! Give me something that works, that’s what I’m paying for! Now every time it screws up, I just unplug the power, plug it back in (resets it), and it usually works fine.
I haven’t had too much trouble with cable, it’s decently fast. Though I agree with the BitTorrent part of your article. When either my room mate or I are torrenting, internet turns to shit. Though I’ve found that uTorrent with right settings runs great and I’ve had no trouble with being online at the same time, nor does my room mate. But my room mate still runs BitComent, which pretty much stops all internet connectivity.
I’ve also got my torrents on a scheduler, so it’ll only start when I’m asleep, etc etc.
But it’s still lame, agreed.
FU-TWC
the dude (Who am I?)
10 months ago
How ironic… I support a few people who work from home connections on the “business plan” but the packet lost and slow speeds usually causes me about a dozen phone calls a week from employees who can’t connect to the VPN.
Let alone the support sucks and were paying for the business service which cost a lot more $$$$
Marcus (Who am I?)
10 months ago
Try ATT’s DSL, it’s much faster and the service is decent and best of all it’s faster and costs a third as much, at least in Milwaukee but the problems you described are the same as what I had
TearDownAllSigns
9 months ago
I am actually experiencing a much more blatant response from Time Warner when I use a bittorrent client. If I have no bittorrent running I have one of the best internet connections I’ve had and I never loose connection. If I run bittorrent, my entire internet connection will be lost and I have to turn off their modem and wait a few mins to get the connections back. If I have Bittorrent still running, the connection will stop within a few mins again, but if no bittorrent client is running then the connection stays up. I have tried different client on different computer with different operating systems and even a diff router and the same issue every time. Best part, when I complain about it they actually have the balls to try to sell me their internet phone. So that way they can apparently keep me from being able to make an emergency call just because they don’t like what I do with my internet connection.
Reply
TW user (Who am I?)
9 months ago
I use Time-Warner in NYC, and I have the same experience as TearDownAllSigns. I used to run bittorrent all the time, but in the last couple months the entire connection gets throttled within seconds of opening up a torrent. The first time this happened, I used encryption in µTorrent and it worked fine, but ever since then, even encryption doesn’t work. I end up having to use my work’s VPN connection for bittorrent — which is going to get me in trouble eventually, but it’s the only thing I can do. Has anyone figured out a way around this, besides just switching providers?
TearDownAllSigns
8 months ago
I did some more searching on my issue with Time Warner and I found people bitching about the same problem with my model of cable modem but back in early 2005 before deep packet inspection tools were widely available.
Ends up if you have a constant near-max upload rate with the Surfboard SB4200 going for a more than a few mins the modem has issues and kills the connection. After I throteled back my upload speed to 30, I haven’t had the issue. Here’s hoping it stays that way.
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Tommy (Who am I?)
6 months ago
Hey guys, had all of those problems, got Direct tv and the SD picture blows away cable SD and the HD is amazing! No foreigners either in tech support!
Will (Who am I?)
3 months ago
Considering TWC uses local support for CSR and TSR, save for e-mail and CA software help, which goes to Canada/Colorado for the National Help desk…what ‘foreign’ support are you speaking of Tommy?
Coyote (Who am I?)
4 months ago
Interesting!
I started my bittorrent client and started downloading at a fairly decent rate then after a few moments it dropped to a trickle. I then did a Google search for bittorrent throttling and TWC. As soon as I got my search results, my bittorrent started downloading at the previous speed.
Upsilon (Who am I?)
4 months ago
I have used TWC cable for a while now and i feel you on the bittorrents as soon as i load the client internet becomes to a halt. and about twc throttling i think it is true, if i remember right, not too long ago i read an article about twc being sued for throttling their internet.
Peter (Who am I?)
4 months ago
Why don’t you stop complaining and switch to RCN. You have options. Competition is what makes companies improve.
Rob (Who am I?)
3 months ago
Bit late, but the solution (I’m reasonably sure) is to limit your upload bandwidth. http://forums.pfir.org/main/messages/714/753.html For more.
alexfalkenberg (Who am I?)
2 months ago
Upgrade from your SB4100/4200. That was my issue (combined with having the Turbo service). It finally ended my hellish nightmare. TW was almost no help for more than a year on this, btw…and to this day have assumed no responsibility. YMMV, of course. More here (and elsewhere on the site): http://www.alexfalkenberg.com/2008/04/14/time-warner-milwaukee-roadrunner-problem-may-finally-be-fixed/