I call for service and nobody answers! In the last 24 hours, I have called 14 times to get through exactly twice, only to reach an agent who is impossible to understand. All they can say is “reboot the cable box” - that’s their answer for everything.

I asked to have a technician come to my apartment and they said they would charge me $30!!!! I told them send the tech for free or cancel my service.

Unfortunately, in NYC we have few choices. RCN is only in select buildings. Verizon Fios is not here yet. DirectTV is impossible because I have no place to install a dish. TWC has a monopoly and they behave accordingly. Sucks.

I have TW roadrunner Standard (7Mb down/500Kb up) and have been experiencing quite extreme bandwidth throttling. I have been using TWC-RR for internet for years (on and off) and never got throttled before now (Oct/Nov 08). I just recently moved and had RR hooked up over here, thats when it started.

This is why TWC can kiss my ass!

1. My connectin is NEVER what i pay for, infact the best i ever see is 80% of my allocated bandwidth! on average i can only use about 70% of what they say i get, and thats when my connection ISNT being throttled… it gets worse!

2. uTorrent speeds were wonderful for the first 2 weeks (and years previous), then i started getting massive amounts of connection attempts in Peer Guardian 2 for various Time Warner IPs. Any torrent I add to utorrent incites these attempts, even legal/legitimate files… NOTE: when downloading ‘legel’ torrents my bandwidth is fine, but any ‘less-than-legal’ torrents get throttled to the point of being pointless to try finishing the file…

3. the ‘bandwidth games’, there are 4 scenarios every torrent goes through.

(1) when i first start they will be fine but will get cut off completely every hour or so but if i leave it running it seems they try a different approach.
(2) my torrent speed will be (obviously) capped to 60KB down and jump every 5 minutes to 150KB for 2-5secs than drop back to 60KB. if i still leave it running after a few more hours phase 3 starts.
(3) my torrents will cap at either 100KB or 150KB and drop down to 60KB every 5 minutes for about 5secs then back up again.
(4) If i leave a torrent running for 6hrs or more it seems to get uncapped for periods of about 30minutes and then recapped at a more acceptable 220KB and this is repeated for 2-3hours then phase (1) starts all over again…

i have uTorrent setup so that it does not affect other bandwidth usage (the web,streaming video,gaming etc…) but lately when i run a torrent (even when its not using bandwidth) ALL my bandwidth is throttled, the web is slow, video is choppy and drops connection. my modem even reboots itself, per TW’s command obviously…

4. TWC-Road Runner DOES NOT list ANY bandwidth usage limits or restrictions, so why am I being ‘watched’ and have caps on THE BANDWIDTH I PAY FOR!!!! DO NOT OFFER A PRODUCT YOU CANT DELIVER!

TWC-RR owes ME, i have referred dozens of people to their service over ATT-DSL. I now regret that, and am seriously thinking about switching over if I continue to be punished for using the product I pay for.

FU TWC!!!!

I started my bittorrent client and started downloading at a fairly decent rate then after a few moments it dropped to a trickle. I then did a Google search for bittorrent throttling and TWC. As soon as I got my search results, my bittorrent started downloading at the previous speed.

Ends up if you have a constant near-max upload rate with the Surfboard SB4200 going for a more than a few mins the modem has issues and kills the connection. After I throteled back my upload speed to 30, I haven’t had the issue. Here’s hoping it stays that way.

First off, a few days after I got the box, record, FF, RW, etc etc stopped working. Called them, they told me how to reset the box, stayed on the phone with the about 15 min, it reset and when it came back up it was fixed. Cool.

Then a few days later it happened again, but this time they didn’t fix it over the phone, they wanted a guy to come out…which of course was like 5 days later, and when he did come it was ‘fixed’ by then. But I talked to him about it, he said I had a ‘new’ box where they’re still making patches for it.

..Patches? All because we have ‘the internet’ now, companies think they can release a pre-completed product because they know they’ll be able to ‘patch it’? I say F’ that! Give me something that works, that’s what I’m paying for! Now every time it screws up, I just unplug the power, plug it back in (resets it), and it usually works fine.

I haven’t had too much trouble with cable, it’s decently fast. Though I agree with the BitTorrent part of your article. When either my room mate or I are torrenting, internet turns to shit. Though I’ve found that uTorrent with right settings runs great and I’ve had no trouble with being online at the same time, nor does my room mate. But my room mate still runs BitComent, which pretty much stops all internet connectivity.

I’ve also got my torrents on a scheduler, so it’ll only start when I’m asleep, etc etc.

But it’s still lame, agreed.

FU-TWC

As soon as I go HD (I’m so ashamed) , I’m dropping cable. That is if I can give up my live sports addiction.

When I moved to Middle Village, Queens about a year ago, I came to the same conclusion right away. Two now-almost-full 500gb external HDD’s later (one for movies and one for TV), I’m very happy to have traded Cable TV for BitTorrent.

I guess that makes me unreasonable, too.