Got a Sprint account? Go ahead and try to log in at Sprint.com and see what happens. This is what happens when you get locked into something for two years and there’s no incentive to provide you with adequate service until you try to leave.
“We’re migrating your account to our new billing system. During this time, you won’t be able to sign on to sprint.com or complete transactions through Sprint Customer Care or the automated voice system. If you send an account-related email to Sprint Customer Care, we will respond after the migration is completed on November 9.
But it’s worth the wait
Moving to our new billing system means you’ll:
- Receive our new, easy-to-read monthly bill
- Get access to our redesigned account management website, where all the info and tools you need are right up front.
Please check back on November 9th
At that time you will be”
That last sentence isn’t a typo, either. It just ends. That’s a nice touch too with the “If you send an account-related email to Sprint Customer Care, we will respond after the migration is completed” line. Thanks a pantload.
This is Bush league, Sprint. Bush league.
Sprint sign on page [Sprint.com]
Works for me. ::shrug::
Hey, this must be like those hundreds of thousands of Sprint customers that were going to be cancelled for a call to customer care, right (actually 1200 people)? They “migrate” between 1 and 2 million cutomers at a time and their accounts are typically “down” for a couple of days. Just another quality “over” story.
You need to relax. We’re talking about two friggin days. But if your life revolves around a daily tally of checking the Sprint site, then I guess anything I say won’t matter…
Ironic…I just tried to log in 2 days ago to pay my bill and my credentials no longer worked. I went through the process to reset my password only to find that after successfully completing, the site kept sending me back to reset my password. After three times, I finally called customer service. Customer service took my bill payment but couldn’t reset my password — had to transfer to the accounts dept (??) meanwhile the reception was breaking up and the CSR asked me to consider calling back..I responded, “sorry, i’m calling in on YOUR network”. Finally transferred me to accounts…call dropped.
I’ve been with Sprint for nearly 9 years…my contract expires in 6 months. I have no intention to renew. The network is usually very good…but the handset selection is horrible, the web site is extremely error-ridden, and the customer service reps never to seem very knowledgeable or helpful in resolving issues. I’m taking my business to Helio.
i just logged in to my sprint account. crazy schtuff!!!!!!!
Jonathan, that hurts. I love checking the Sprint site. Love it. Does my life revolve around it? Sure. Absolutely. I’d just ask that you put yourself in my shoes. If you couldn’t tell someone to relax about something for two whole days you’d probably be just as devastated as I am. I’d type a smiley or a winky smiley here but I’m too sad right now.
Wow, how does one respond to that? I just got served.
why……. oh, WHY?! off-topic here, but, I just finished watching 28 weeks later. what a ridiculously dumb movie, although it sorta reminds of sprint in the way that you are hoping deep down that it will get better, when we all know that Juan Carlos Fresnadillo directed the whole thing, and no.. it won’t get better.
Does this mean I don’t have to pay my bill until after the 9th? Because I’m totally cool with that :)
It’s a real problem. I just got a new (very expensive) phone, and was told by India last night that I can’t call to get it activated until Sunday. I’m very disappointed by Sprint, where otherwise I’ve positive experiences.
I’ve been -print customer for almost 3 years. they are expenisive, lyeing thieves! Their individiual plans family and shared plans are outrageous. I incurred a hudge bill when I added a phone line this year! I was unaware of the fees they stuck me with for adding a 2nd line to my account. yeah they claimed I was elegible for a free phone if I added another line. they charged me for two separate lines and also charged me for adding the second line. They refused to work a payment with me. after reasureing me they would allow me to make payments over time as I was un able to pay the bill all at once. They do not hounor there customers when they should. I will not re up my contract with them. I do recomend them either. They’ve gotten much more from me than I have from them. I’m disscusted at their lack of integrity and greed . to a customer who faithfully pays their bills on time every month, and to be told by a very rude customer representitive they could not vouch for the rest of their staff members who dealt with me prior to them. I was mortified.Then they caulousley.told me I could terminate my service if I was dissatisfied with their terms they now had imposed on me. So had no choice. They didn’t work with me to make payments on a reasonable schedual as was told to me when I first received the hudge bill. I payed as much as I could. then they sent me a following bill on top of what I allready owed. it really put a hardship on me for allmost 2 months. because they decieved me from the time I added the 2nd line to my account. And treated me like I was the bad guy when it came time for them to stand by their word. It was as though I had no credibility with them ever after they mislead me into that ” great deal they gave me” What a joke ! unfortunately the joke was on me.