Comments on: Sprint to ‘deliver better customer experience’ http://www.crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/ Gadgets, gear and computer hardware. Sun, 08 Nov 2009 19:12:59 -0500 hourly 1 By: Jas http://www.crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/comment-page-1/#comment-542217 Jas Mon, 17 Dec 2007 18:08:53 +0000 http://crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/#comment-542217 I would have to agree with this 100% and for a minute I thought it was wife who had written the piece. I would totally agree with this case as I have been with sprint for over 10 years and their customer services really sucks any changes you ever make on your plan after you have been a cusotmer never seems to have worked out for me so I pick a plan and a phone and stay with it for 2 years before I make any changes. It would help to be appreciated when you spend $150 to $200 a month plus all the family member you convinced to switch to Sprint. I would have to agree with this 100% and for a minute I thought it was wife who had written the piece. I would totally agree with this case as I have been with sprint for over 10 years and their customer services really sucks any changes you ever make on your plan after you have been a cusotmer never seems to have worked out for me so I pick a plan and a phone and stay with it for 2 years before I make any changes. It would help to be appreciated when you spend $150 to $200 a month plus all the family member you convinced to switch to Sprint.

]]> By: David Mackey http://www.crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/comment-page-1/#comment-522728 David Mackey Fri, 09 Nov 2007 22:07:14 +0000 http://crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/#comment-522728 lol. Great sarcasm, but those are at least some positive changes. lol. Great sarcasm, but those are at least some positive changes.

]]> By: ProblemWithCaring http://www.crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/comment-page-1/#comment-520793 ProblemWithCaring Fri, 09 Nov 2007 00:29:03 +0000 http://crunchgear.com/2007/11/08/sprint-to-deliver-better-customer-experience/#comment-520793 When I signed up for Sprint about 7 or 8 years ago in college, they were really on the cutting edge of customer service. They were the only cell-phone service company for a while with a 24-hour customer service line. Their flexible broadband plans were created and all-inclusive. The in-service free calls, the free SMS, referral rewards: all were hallmarks of a well-oiled customer service machine. About 3 or 4 years ago things changed. All of the family members that I had convinced to sign-up with Sprint (for the free network calls and the referral fees) were turning against me. I don’t know if the mountainous land of Southern California was just never a good fit for a digital broadband network, but Sprint-to-Sprint calls HAVE to be the inspiration for those “Dropped Calls” commercials. Sprint started closing American call centers left and right (http://www.jobbankusa.com/News/Jobs/jobs60404a.html), they instituted the “one penny over, cease service policy, and pretty soon, the horror stories started coming. Fast forward to this month, I received several notifications in the mail, by text, in bills, etc. to try the new “ring back” feature from sprint for free. Of course I tried to sign up, of course it didn’t work and of course they tried to charge me for it anyway. I pay about $150 a month for service and the Indian call service employee seemed to not even be aware that they were about to lose an almost decade old customer, over $2.50. “Mum, there is nothing that I can do for you.” That’s what the CEO is gonna be telling the Sprint shareholders when AT&T Wireless posts its holiday earnings numbers next year. When I signed up for Sprint about 7 or 8 years ago in college, they were really on the cutting edge of customer service. They were the only cell-phone service company for a while with a 24-hour customer service line. Their flexible broadband plans were created and all-inclusive. The in-service free calls, the free SMS, referral rewards: all were hallmarks of a well-oiled customer service machine.

About 3 or 4 years ago things changed. All of the family members that I had convinced to sign-up with Sprint (for the free network calls and the referral fees) were turning against me. I don’t know if the mountainous land of Southern California was just never a good fit for a digital broadband network, but Sprint-to-Sprint calls HAVE to be the inspiration for those “Dropped Calls” commercials. Sprint started closing American call centers left and right (http://www.jobbankusa.com/News/Jobs/jobs60404a.html), they instituted the “one penny over, cease service policy, and pretty soon, the horror stories started coming.

Fast forward to this month, I received several notifications in the mail, by text, in bills, etc. to try the new “ring back” feature from sprint for free. Of course I tried to sign up, of course it didn’t work and of course they tried to charge me for it anyway.

I pay about $150 a month for service and the Indian call service employee seemed to not even be aware that they were about to lose an almost decade old customer, over $2.50.

“Mum, there is nothing that I can do for you.”

That’s what the CEO is gonna be telling the Sprint shareholders when AT&T Wireless posts its holiday earnings numbers next year.

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