by
Doug Aamoth
on
November 13, 2007
Wow. Watch this. Sure, kilobits and kilobytes and fractions of pennies can be confusing but this is amazing. You’d think they’d have this information available.
This guy asked 56 Verizon operators the same two questions; "What is the data overage rate for the basic 10MB data plan for $29.99?" and "What is the data roaming rate in Canada on the Core Choice 450 plan?"
Only one rep out of 56 was able to correctly answer both questions. A whopping 93% quoted the rates incorrectly.
How Bad Can a Cell Phone Company Get?: Verizon Misquotes Rates 93% of the Time [EyelessWriter.com] via Consumerist
Comments
DON’T get me started on Verizon. I have been waiting for 2 months now for my CSA to return an email about upgrading 40 wireless broadband cards. In fact 20 of them I am still paying an astronomical 75 a month for, even after 3 runs through the “system” to bring them down to the standard 60 a month which everyone in the free world (i.e., corporate slave) is paying.
Customer service with all mobile services suck sweaty truckerballs. They know they have you. You depend on Blackberry/Cell Broadband/Cell phone/etc. What incentive do they have to keep you? They can’t even compete in EU or JP. VZW is asshattery, sirs.
SRSLY
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