A note on the rumored Blackjack recall
- November 26th, 2007
- 2 Comments
 has been experiencing odd dropped calls for no apparent reason, and you’ve been cursing up a storm to AT&T, your anger may be misguided.</p>
<p>According to the nice people at Samsung, a few Blackjacks made from November 2006 to February 2007 might have a manufacturing glitch that hangs up when you don’t want it to. While there’s no official recall, Samsung, through AT&T, is offering a free exchange program for certain owners of the popular smartphone. <span id=)
Check the date on the sticker behind the battery. It’ll be in a yy.mm format, so 06.11 for November of 2006. If it’s 06.11 through 07.02, dial 1-800-801-1101 and tell them what’s going on to initiate a replacement.
Most customers won’t be affected by the defect, and Blackjacks made after February had a corrected manufacturing process, so they won’t have the problem.
Make sure to back your stuff up first.
A FAQ, from Samsung:
Q: What is the nature of the product advisory issued by ATT and Samsung
regarding the SGH-i607 BlackJack?A: First, there is no recall of product. Some customers who purchased
the Samsung BlackJack i607 which was manufactured during the months of
November 2006 - February 2007 may find they are experiencing dropped
calls or poor signal reception.Q: What should I do if I am experiencing these issues with my BlackJack
phone?A: If you are experiencing these issues, contact AT&T’s Exchange by
Mail (XBM) program at 1-800-801-1101. The XBM representative will assist
customers with devices built in the timeframe by exchanging their device
for another.Q: How can I tell when my phone was manufactured?
A: The date will be located on the lower right hand side of the
identification sticker in the battery compartment. It is in the format
of yy.mm.Q: What has Samsung done to correct the issue?
A: Samsung has implemented some design changes to fix these issues and
there have been no issues with call performance with all new hardware
manufactured from and after March 2007.
Kariann (Who am I?)
11 months ago
My Blackjack was manufactured after the date and i explained the problems that I’m having (dropped calls and little to no service places i should have it) and they are replacing my phone.
I Hate ATT (Who am I?)
3 months ago
Here’s my rant to ATT customer service: I have been suffering from terrible service for 18 months. It had gotten to the point were I was making very few calls because I knew they would not go through or stay connected. I had at one point called in to cancel (Jan 08) and I was told about early termination. When I explained that I had horrible service they told me that I probably could cancel and I should call back when I was ready. I wasn’t ready yet but I did get cancelled on accident and reinstated, during that time. Then I called back when I was getting serious about it again because my phone pretty much never worked and was told that I would need to send in a few utility bills to prove my residence. That did the trick and discouraged me even though my service was worthless. Not because I don’t have utility bills from my address but because I work and it is hard to pull these things together in an electronic world. Then to my surprise I got a letter that my BJ1 was faulty.
I have received the refurbished phone and my service quality has gotten much better, in fact normal! After I got the refurb, I started thinking the last 18 months and the fact that I have had really horrible service for this timeframe. When I called to speak with customer service they told me I could get a $100 credit. Considering I had dismal service and paid full price for 18 months of service, with a faulty phone, I was expecting more. I had said I would be happy with $160 which would cover 4 months of the 18, a fraction of the 18 months of pure pain. At that point I was told that I better take it because the option might be pulled from the table! Wonderful very receptive and gracious customer service—I felt all warm inside. No really, some of your reps were great, others including a Toni (who said she was a supervisor) where rude, condescending, and clueless! No one in customer service including the lovely Tony knew about the BJ1 recall—fabulous! Toni went on to tell me that I should not expect my phone to work in my home (really, in the middle of West San Jose) and I should reread my contract, she was my favorite. ;-)
So at this point, I had decided I would just like to be let out of my contact so I can go away—then I was told that I would have to pay AT&T. I was shocked! After 18 months of complete hell, I am being told that I will not be fairly compensated and I can not leave unless I pay. Well, I absolutely hate AT&T now. I am completely frustrated, pissed-off and angry with no hope in site. I think I have been a great customer for over five years, and this is terrible service! How can this awful service be justified? The refurbished phone works great—so it was not the service it was the phone and I called in asking for help months ago! I should receive fair compensation or I should be allowed to move on with no fee. Please call me with a solution.