Comments on: A note on the rumored Blackjack recall http://www.crunchgear.com/2007/11/26/a-note-on-the-rumored-blackjack-recall/ Gadgets, gear and computer hardware. Thu, 08 Jan 2009 00:20:48 +0000 http://wordpress.org/?v=2.7 hourly 1 By: I Hate ATT http://www.crunchgear.com/2007/11/26/a-note-on-the-rumored-blackjack-recall/#comment-788031 I Hate ATT Thu, 31 Jul 2008 01:34:20 +0000 http://www.crunchgear.com/2007/11/26/a-note-on-the-rumored-blackjack-recall/#comment-788031 Here's my rant to ATT customer service: I have been suffering from terrible service for 18 months. It had gotten to the point were I was making very few calls because I knew they would not go through or stay connected. I had at one point called in to cancel (Jan 08) and I was told about early termination. When I explained that I had horrible service they told me that I probably could cancel and I should call back when I was ready. I wasn’t ready yet but I did get cancelled on accident and reinstated, during that time. Then I called back when I was getting serious about it again because my phone pretty much never worked and was told that I would need to send in a few utility bills to prove my residence. That did the trick and discouraged me even though my service was worthless. Not because I don’t have utility bills from my address but because I work and it is hard to pull these things together in an electronic world. Then to my surprise I got a letter that my BJ1 was faulty. I have received the refurbished phone and my service quality has gotten much better, in fact normal! After I got the refurb, I started thinking the last 18 months and the fact that I have had really horrible service for this timeframe. When I called to speak with customer service they told me I could get a $100 credit. Considering I had dismal service and paid full price for 18 months of service, with a faulty phone, I was expecting more. I had said I would be happy with $160 which would cover 4 months of the 18, a fraction of the 18 months of pure pain. At that point I was told that I better take it because the option might be pulled from the table! Wonderful very receptive and gracious customer service—I felt all warm inside. No really, some of your reps were great, others including a Toni (who said she was a supervisor) where rude, condescending, and clueless! No one in customer service including the lovely Tony knew about the BJ1 recall—fabulous! Toni went on to tell me that I should not expect my phone to work in my home (really, in the middle of West San Jose) and I should reread my contract, she was my favorite. ;-) So at this point, I had decided I would just like to be let out of my contact so I can go away—then I was told that I would have to pay AT&T. I was shocked! After 18 months of complete hell, I am being told that I will not be fairly compensated and I can not leave unless I pay. Well, I absolutely hate AT&T now. I am completely frustrated, pissed-off and angry with no hope in site. I think I have been a great customer for over five years, and this is terrible service! How can this awful service be justified? The refurbished phone works great—so it was not the service it was the phone and I called in asking for help months ago! I should receive fair compensation or I should be allowed to move on with no fee. Please call me with a solution. Here’s my rant to ATT customer service: I have been suffering from terrible service for 18 months. It had gotten to the point were I was making very few calls because I knew they would not go through or stay connected. I had at one point called in to cancel (Jan 08) and I was told about early termination. When I explained that I had horrible service they told me that I probably could cancel and I should call back when I was ready. I wasn’t ready yet but I did get cancelled on accident and reinstated, during that time. Then I called back when I was getting serious about it again because my phone pretty much never worked and was told that I would need to send in a few utility bills to prove my residence. That did the trick and discouraged me even though my service was worthless. Not because I don’t have utility bills from my address but because I work and it is hard to pull these things together in an electronic world. Then to my surprise I got a letter that my BJ1 was faulty.

I have received the refurbished phone and my service quality has gotten much better, in fact normal! After I got the refurb, I started thinking the last 18 months and the fact that I have had really horrible service for this timeframe. When I called to speak with customer service they told me I could get a $100 credit. Considering I had dismal service and paid full price for 18 months of service, with a faulty phone, I was expecting more. I had said I would be happy with $160 which would cover 4 months of the 18, a fraction of the 18 months of pure pain. At that point I was told that I better take it because the option might be pulled from the table! Wonderful very receptive and gracious customer service—I felt all warm inside. No really, some of your reps were great, others including a Toni (who said she was a supervisor) where rude, condescending, and clueless! No one in customer service including the lovely Tony knew about the BJ1 recall—fabulous! Toni went on to tell me that I should not expect my phone to work in my home (really, in the middle of West San Jose) and I should reread my contract, she was my favorite. ;-)

So at this point, I had decided I would just like to be let out of my contact so I can go away—then I was told that I would have to pay AT&T. I was shocked! After 18 months of complete hell, I am being told that I will not be fairly compensated and I can not leave unless I pay. Well, I absolutely hate AT&T now. I am completely frustrated, pissed-off and angry with no hope in site. I think I have been a great customer for over five years, and this is terrible service! How can this awful service be justified? The refurbished phone works great—so it was not the service it was the phone and I called in asking for help months ago! I should receive fair compensation or I should be allowed to move on with no fee. Please call me with a solution.

]]> By: Kariann http://www.crunchgear.com/2007/11/26/a-note-on-the-rumored-blackjack-recall/#comment-539916 Kariann Fri, 14 Dec 2007 15:46:05 +0000 http://www.crunchgear.com/2007/11/26/a-note-on-the-rumored-blackjack-recall/#comment-539916 My Blackjack was manufactured after the date and i explained the problems that I'm having (dropped calls and little to no service places i should have it) and they are replacing my phone. My Blackjack was manufactured after the date and i explained the problems that I’m having (dropped calls and little to no service places i should have it) and they are replacing my phone.

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