Kindle screen woes: Anyone else? [updated w/ pic]

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A reader writes:

I got my girlfriend an Amazon Kindle for xmas and over the past few days it has progressively gotten worse and worse screen damage, despite barely being used (and never abused). Amazon acted like they had heard of the issue before and are trying to advance us a replacement but the backorder list is apparently huge so we don’t have very high hopes to see a replacement anytime soon. Have pic if you are interested, was mostly just curious if you had heard anything from anyone else about similar issue because Google finds nothing of the sort
its to the point now where the unit is unusable, about the top 1/3rd of the screen is garbled beyond recognition, and each time we turn it on it seems like more rows of pixels go out

I haven’t seen this issue, but now I can’t download fresh content, which makes Trog angry. Anyone else seeing weird eInk problems?

UPDATE - Jason just sent us a pic and an update:

The unit hasn’t even been out of the box long enough to
require being recharged, not to mention being abused, so I really
suspect that there is just a loose connection inside or faulty
soldering. I purchased it on launch day so hopefully this is just a
first-run QA mix-up, not an indicator of long term trouble with the
technology.

Thanks for posting my issue, I see that someone else had a similar
problem and Amazon resolved it reasonably quickly (which is
reassuring).

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21 Comments so far

 
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Bohol (Who am I?)

I’m not yet convinced to buy Amazon’s ebook reader. Nothing beats the feeling of the textured paper. Yes, books aren’t dead, and I will stick to non-digital lifestyle of reading them.

 
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John Biggs (Who am I?)

I hear you but I’ve been enjoying the Kindle. I know nothing beats paper, but having four books on the plane at once - I’m one of those guys who worries he’ll run out of reading material - is great. The Kindle comes in second to real books but then MP3s come in second to records and that hasn’t stopped the iPod.

 
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anony mouse (Who am I?)

“Nothing beats the feel of textured paper”…

I still kinda think that the feel of a nice breast is way better than the feel of textured paper. But maybe that’s just me.

 
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Patricio Albasete (Who am I?)

I am not convinces either… http://www.spymac.com/details/?2321924

 
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Cali Lewis (Who am I?)

My Kindle hasn’t had any issues. It’s interesting because I tend to want to read it while walking on a treadmill. I also go back and forth between fiction and non-fiction more than I ever have with dead-tree books.

 
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Charles Wilkes (Who am I?)

The same thing happened to me. The screen went black row by row until it was totally black. I called for help, and they were wonderful, and got me a new Kindle about 8 days later. When UPS arrived I was home, and just replaced the old reader for the new one in the box, taped it up, attached the return label they had emailed me, and the driver took the return box for shipping back to Amazon. I don’t blame them somehow — they try so hard that I just can’t. I hope this doesn’t happen too much though, or Kindle will get a bad name. But I think e-ink is the culprit — and everyone even Sony uses it. I don’t know what causes it, but I suspect that the screen really can’t take any pressure even though I always have mine in the book cover. But the book cover is rather soft, and I think a metal reinforcement would be better in keeping pressure off the screen.
Don’t trust the scheduled date — it will come the soonest they can, and beat the scheduled date by a mile.

 
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Alex (Who am I?)

Nuts! I was hoping to order one by the end of January to receive as a birthday gift. I may wait until hey get the kinks out and come out with a second generation Kindle. I’ll keep watching this space to see if anyone else has problems. John, why can’t you get fresh content?

 
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John Biggs (Who am I?)

I’m not sure. I was able to drag it over manually with no trouble. Not sure why the network wasn’t connecting.

My BIGGEST beef? NO DAMN PDF SUPPORT. This only became a problem today when I was trying to move some ebooks over. HAG!G!GDGD!

 
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Charles Wilkes (Who am I?)

But Kindle has great PDF suppor. A few days ago I sent a very large PDF document to it, it showed up on my Kindle lookng absolutely great. Kindle has never said they did not support PDF, but initially they did have some problems with word wrapping the fixed iine lngth of a PDF. But they must have fixed that, since mine was word wrapped perfectly, and I even increased the font size and it still word wrapped perfectly with the new font size.

 
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dude (Who am I?)

The picture shows row and column line outs. This problem is from Prime View International (is a the TFT issue) not E Ink.

 
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Gregr209 (Who am I?)

I just noticed one single white line going down the entire length of a page. It doesn’t effect reading but every time the unit flashes black to turn the page you can see the single line running down the length of the screen. You can also see it on several of the screen savers. I guess I better get a call into Amazon and get this one in the queue to get replaced! YiKES! I can’t imagine not being without this thing after having it now for a month. I have already read 4 books on it! Plus read my morning paper on it.

 
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Darryl (Who am I?)

This looks like what happened to my Sony Reader…. a cracked screen, if it is I hope that Amazon has better customer support than Sony does.. they wanted 250,00 to fix it, even though it was brand new and broke because of poor design ( the case that comes with it has a snap button that you have to push into the back of the reader.

 
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Jacquelyn Savani (Who am I?)

The defect pictured with respect to the Kindle display is exactly the same defect I have experienced with my 3.5-month-old iLiad. There are several posts on the web about such defects with respect to iRex iLiad display technology, and now here is the same pictured defect with Kindle. My guess is that this defect is an inherent problem of similar technical approaches to e-ink. Kindle is new, so we will see if there is a raft of similar display complaints being floated in the next half-year. I have yet to see a similar complaint with SONY.

 
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Charles Wilkes (Who am I?)

I have seen my screen look like that but very rarely. All I had to do is to do a reset with an opened paper clip on the back side under the back cover, into the tiny unlabeled hole you will see there. Fixed it perfectly. I don’t mind something which can be fixed as simple as that.

What I do suggest is that you do not put a lot of pressure on the front of the screen. The case has a padded area to help prevent that if you always keep it in the case like I do, but the e-ink screen can be damaged (as probably everything can be) if you push on it very hard. Someone above said the same thing can happen to the Sony, except they make it worse by having a snap which you have to press on right at a wrong place.

Charles Wilkes, San Jose, Calif.

 
kindlehater

Waited 6 weeks to get it…screen did EXACTLY as the picture in 3 weeks…i see a major recall coming …what kind of product breaks in 3 weeks of LIMITED use….. charged 400 and cost 2 bucks to make.

 
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weffiewonj (Who am I?)

I received my first Kindle in early April, and on Friday, Amazon will be delivering Kindle #4. Three Kindle screens have gone bad, and only in one instance was the defect a result of a serious drop. I either have a magic touch, or there is a signficant issue with the Kindle. Great customer service, though, and, unfortunately, I talk from experience.

 
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Gregg in portland (Who am I?)

I bought a Kindle when it came out and received it a month later in January. It worked perfectly for over 4 months until the screen stopped working. It looked like it was 5% of the black. I called Amazon, and was told they would send me a new Kindle. I received it 10 days later and it has worked well since. Even with this issue, it is well worth it for me. Like all technology it has it problems, the only thing that can make it up is customer service. Amazon has handled themselves very well indeed.

 
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lorenzo (Who am I?)

I went through three kindles and finally just decided to wait until version 2.0. The first one would not hold a charge. The second one would not connect to amazon and the third one had a screen that would only show every other line! And this happened right out of the box! Great customer service in replacing the units but enough is enough. It has great promise once all these issues are ironed out.

 
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james (Who am I?)

My Kindle started to black out while I was reading. I put it on charge but after it was fully charged- a darkened screen with a very faint image . Appears to be a serious problem.

 
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kathryn schultz (Who am I?)

I have the exact same problem. My screen looks like your photo, after minimal use - and no abuse. I hope Amazon will address this, as I have purchased five books not yet read. KS

 
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j (Who am I?)

hi, so my kindle is broken.
I wasnt too sure about Amazons return policy but basically I told them the case, they were great, and apparently they sent me a new one in the mail (I am not home but I was told it was a new one). I still have the old Kindle. If I dont send back the old one, will I be charged for the new one as well?

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