Comments on: T-Mobile’s numbers are up in 2007 http://www.crunchgear.com/2008/01/29/t-mobiles-numbers-are-up-in-2007/ Gadgets, gear and computer hardware. Mon, 13 Oct 2008 16:13:06 +0000 http://wordpress.org/?v=2.6.2 By: Chet http://www.crunchgear.com/2008/01/29/t-mobiles-numbers-are-up-in-2007/#comment-581867 Chet Fri, 01 Feb 2008 16:41:36 +0000 http://www.crunchgear.com/2008/01/29/t-mobiles-numbers-are-up-in-2007/#comment-581867 Personally, I think that some of T-mobile's success has to do with their un-phone company-like customer service. In other words, it's good. Having been a customer of several competitors, I've now been with T-mobile for nearly 6 years, and if I have to call them about an issue, a PERSON answers the phone, speaks to me as if they are literate and educated in my native language, and usually SOLVES THE PROBLEM in less than 5 minutes. And it gets better. I just recently got a BlackBerry on T-mobile. As soon as you call customer service and mention that you have a BlackBerry with a data plan, you are kicked up into some sort of dreamy customer service nirvana. It's really quite amazing how many times you'll hear words like 'apologize', 'sorry', and 'sir'. Kudos to T-mobile for understanding what it takes to keep and attract loyal customers. But, dang, bring me that 3G goodness already! Personally, I think that some of T-mobile’s success has to do with their un-phone company-like customer service. In other words, it’s good.

Having been a customer of several competitors, I’ve now been with T-mobile for nearly 6 years, and if I have to call them about an issue, a PERSON answers the phone, speaks to me as if they are literate and educated in my native language, and usually SOLVES THE PROBLEM in less than 5 minutes.

And it gets better. I just recently got a BlackBerry on T-mobile. As soon as you call customer service and mention that you have a BlackBerry with a data plan, you are kicked up into some sort of dreamy customer service nirvana. It’s really quite amazing how many times you’ll hear words like ‘apologize’, ’sorry’, and ’sir’.

Kudos to T-mobile for understanding what it takes to keep and attract loyal customers. But, dang, bring me that 3G goodness already!

]]>