Comments on: OQO’s massive QC failure and apology

By: Ray

Ray — Sun, 27 Apr 2008 21:19:53 +0000

I think every company has some service issues but to me the bigger problem with OQO is it just needs a lot more improvement in the design. Sure it is small but how to you use word, and most programs that a made for a keyboard with your thumbs? They need to rework the exterior input then maybe they would sell more and have better service as they would be making a lot more money?

By: John Biggs

John Biggs — Mon, 04 Feb 2008 15:20:09 +0000

I would tend to agree with you – 99% of tech problems are between the keyboard and the chair – but when Ciccone sent it in he got it back in worse condition, something even I can’t accept.

By: rgdyk

rgdyk — Mon, 04 Feb 2008 13:31:07 +0000

Buy a new car. Park it in your garage long enough to kill the battery. Get it towed back to the dealer for repairs. What do you think the CEO’s of GM, Toyota or Ford will tell you if you go crying to them afterwards that the guys in the shop scratched the hood, or your Sirius Satellite radio no longer works, or the windshield got replaced? Do you for one minute believe they’d give you a brand new car replacement?? Ha! They are in the business to sell, and are responsible to the stockholders to consistently show profit. In the course of doing business however, there are always those who’ll complain about bad quality in a product before ever taking the time to read the quick start guide. Some would argue with Dave Ciccone’s story that if he only took better care of his 2K investment in the first place, then he wouldn’t have had to deal with all the other issues later.

By: Nehemiah

Nehemiah — Sun, 03 Feb 2008 18:29:51 +0000

How about ETEN corp? Their flawed products like the ETEN Glofiish Pocket PC phones have been giving headaches to their owners yet ETEN is providing NO customer phone technical support. These are $600 phones… I speak from experience: I can’t yet even make a phone call with my X800, and I did buy it in good faith.