PS3 - Spider-Man 3 = Customer service mix-up
- March 7th, 2008
- 1 Comment
So how exactly is it that Sony can have better customer service than NewEgg, the bastion of happy buyers? Consumerist has it from a customer who bought a PS3 from NewEgg that was pictured as including a copy of Spider-Man 3 on Blu-ray. When the package arrived, the movie was absent, and the packaging made no mention of the film being included.
When the customer called NewEgg support, he got the “not my problem” treatment. After he called Sony, they promised to send him a copy of the film for free.
This is unusual for two different reasons: Sony’s reputation is one of indifference to the end consumer, usually prompting unhappy buyers to deal with the retailers to fix their problems, whereas NewEgg is popular due to its “anything to make it right” mentality.
Of course, this could be an issue specifically with the PS3’s retail channels, as certain products are to be handled via the manufacturer and not the retail outlets, but NewEgg’s attitude is still troubling.
Newegg Doesn’t Deliver PS3 With Spiderman 3, Blames Sony [The Consumerist]
Buyer burnt (Who am I?)
8 months ago
Buyer beware!
What you think you are buying from Newegg.com may not be what you get. I recently purchased an Asus eepc from them that plainly stated in the description that it was equipped with a webcamera. It was not. When I confronted newegg’s technical support about the error in the product description they claimed that the description was linked from the manufacturer and that they were not responsible for the error. My advice to anyone considering a purchase from them is to think twice and check around for an alternative place to order from. Their customer service is non-existant.