Microsoft rectifies erased Xbox 360 and then some
- March 23rd, 2008
- 13 Comments
You remember Nathaniel, right? Well, Microsoft has made good on their word and, hopefully, made Nathaniel one happy kid because they sent him a treasure trove of goodies for having wiped clean his autographed 360. So what’d he get besides an autograph from Bill Gates.
* 1 Xbox 360 console (signed by original RT signers, new artwork by Luke McKay, signatures from Xbox 360 team, additional signatures from Bungie Staff)
* 1 Xbox 360 faceplate (signed by Bill Gates, among others)
* Devil May Cry 4
* Lost Odyssey
* Rainbow Six Vegas 2
* Gears of War
* Kingdom Under Fire: Circle of Doom
* 2 ‘What’s Your Gamerscore?’ Bumperstickers
* Xbox 360 CD Wallet
* Signed picture of Bill Gates
Something about Nathaniel’s statement bugs me, but I’ll leave it to you guys to comment on.
While my story has come to what I am sure the average reader will conclude is a satisfactory close, I do not personally view this as its ultimate end. Don’t get me wrong: My overall mood about the packages I have received from Bungie and Microsoft is nothing short of ecstatic, but compensation was never my focus. The only thing I have specifically asked of Microsoft and the Xbox 360 team for is this particular case to be examined so that some change(s), whether small or broad, can be made to the service process to prevent the occurrence of any similar scenario. This remains my only request. I’m not asking for details, but if my story is leading to changes that should benefit current and future Xbox 360 owners, I would really like to know.
I do not think the people at Microsoft that have been working diligently on the XBox 360 project over the last several years are fools. There have been many lessons to be learned for all that have worked on the project at all levels, from the inception of the console until now. I am confident that this story–and the subsequent response that it has received from the gaming community as a whole–will reinforce the importance of keeping customer service and repair divisions well organized and in top form.
To those who have worked to put this package together for me, you have my gratitude. Thank you all for putting forth the time and effort to do this for me; this is indeed far “more awesome” than what I had before.
This story has shown itself to be a great lesson in the power of the Internet. It is with this observation that I must say to the gaming community at large, those who’ve shown their support and saved me much of the effort of spreading my story myself, you also have my gratitude. Without the actions of a great number of individuals who will forever remain unknown to me, my “cautionary tale” would not have reached nearly as many people. Thank you.
Microsoft Finally Makes Things Right [Hawty McBloggy]
Trae Dorn (Who am I?)
8 months ago
In other words, “Thanks for all the free shit, but I feel like bitching about it some more.”
Geh.
Peter Ha (Who am I?)
8 months ago
*touches nose
Phil (Who am I?)
8 months ago
Wow a signed picture of Bill Gates. Really, surely that reduces the consoles value?
thebonafortuna (Who am I?)
8 months ago
Wow, what an ungrateful prick. Maybe one day if he ever grows up, he’ll realize that bad things happen even when you take extra precautions. Normally, that’s the end of it. But in this instance, Microsoft/Bungie took some pretty drastic steps to fix this for him. Way to show your appreciation there buddy.
Somebody should go steal his new X-Box. Maybe then he’ll go outside and quit bitching.
Happy Easter everybody!
David Washington (Who am I?)
8 months ago
Right. He shoulda just shut up, and been happy. And said thanks for the compensation. I have much gratitude to you all for this. Your really a great company, and care about your consumers/customers, and ended the letter. Cause really at the new designed autographed case that should have been enough compensation. But, they went the extra mile to include about 6 or 7 new games to the little a hole. Said, people don’t appreciate what extend business go through to satisfy their customers.
kilsey (Who am I?)
8 months ago
I’m not sure if this is an extraordinary display of sarcasm or stupidity. Oy.
Randy (Who am I?)
8 months ago
How old is this kid? Not saying a youngen can’t be eloquent, thoughtful, and well spoken but seriously … sounds like his Dad wrote this letter while Nathaniel got sega-thumb and bloodshot eyes playing his new games.
kilsey (Who am I?)
8 months ago
Wait.
He says thank you (multiple times), but asks that practices be put in place to ensure this doesn’t happen to anyone else?
How is that ungrateful?
He just got a new, awesomely tagged-up Xbox360. What are the odds that he gets a RROD and has to send that puppy in? I don’t think asking that the process be examined is an issue at all.
Translation: “I am grateful for all you’ve done to make this right, but we should work to make sure this doesn’t happen again to ANYONE.”
I’m ok with that.
Rob The Drummer (Who am I?)
8 months ago
I’m prone to agree. I mean if there is a problem with this one, I bet he buys another before sending it in for repairs….
Steve (Who am I?)
8 months ago
Translation: “If I could play Halo on a PS3, I’d have punted the Shitbox360 across my front lawn a long time ago.”
Parsnipzilla (Who am I?)
8 months ago
Seriously, the kid should just shut up for a minute and be grateful; the case has EVERYONE who has signed it originally on it AND THEN SOME. AND he got THOUSANDS of dollars worth of free stuff.
Think of it this way, if someone accidently scratches your car, apologises, buys you A NEW CAR, new seats, and thousands of dollars worth of accessories, you won’t be bitching on will you?
machinelf (Who am I?)
7 months ago
Oh yes, by all means: “be a good sheep, take your free booty, and kindly STFU.”
Great advice. His statement shows a maturity beyond what many of you envious fanboys are capable of understanding.
Chojuto (Who am I?)
3 months ago
He’s just saying that he hopes Microsoft doesn’t make the mistake with anybody else right? Cause he says thank you a few times in the letter too.