Circuit City installation techs destroy customer’s Honda, refuse to pay full damages
- March 31st, 2008
- 1 Comment
I drive a Kia Spectra that I just love. I bought it brand new 2004 and one of the first things I did was have an iPod adapter kit installed for the car stereo. I’m an iPod guy, and I want to take my songs with me always. I took it to Circuit City and while the install was fast, they messed up the facing on my dashboard, so now it just sort of hangs there. They told me there was nothing they could do about it, and that I should talk to their insurers, who cover the repairs but have a $500 deductible. The damage estimate was $350. Sucks to be me.
But not as much as it sucks to be VTECnical, a poster on Consumerist, who’s 2007 Honda Civic was destroyed by the install techs at Circuit City, leaving it “unsafe to drive” in Honda’s opinion, rendering it uninsurable and thereby undrivable.
Circuit’s only willing to refund $3,190 to VTECnical, despite the total bill to fix it coming to $12,119. For everything else, he has to turn to the same insurers I did, and we know how well that went for me.
Here’s hoping he has better luck.
Alex (Who am I?)
4 months ago
Wha…??
Help me out here, Matt.
How can a company cause damage to your property and refer you to their insurer who then applies a deductible?
Why then bother going through their insurer and not the company themselves?
Even if you signed a work order of some sort that limited their liability, you shouldn’t be stopped from being made whole.
They saw you coming, Matt. (By the way, are you the guy that also buys the energy drinks?)
I couldn’t drive a car day in and day out that reminded me of how I got taken advantage of. It would drive me nuts. hmmm..nice pun I made.
Anyway, same for the Honda Civic guy.