Comments on: Reader Rants: Sony’s PS3 customer service killed my baby [Updated Again]

By: tina

tina — Sun, 08 Feb 2009 05:17:30 +0000

Treat your electronics better whatever we treat ours like glass ps3 sends out an update and kills our 600 dollar machine and they want us to pay 150 to repair it im thinking an attorney its bs

By: John J

John J — Wed, 28 Jan 2009 18:53:52 +0000

I treated my system with nothing but love and yet my disk drive went. With all the complexities that go on inside these systems its exectable that one little thing can go wrong eventually. My box came with instructions to specifically NOT include cables or anything else as i would NOT get them back. Is it possible somone misread his instructions?

By: will

will — Sun, 04 Jan 2009 10:21:43 +0000

my ps3 has broke! but rung up customer service and they were fantastic. well done sony, vast improvement over microsoft

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By: Itsnotjustme

Itsnotjustme — Sat, 06 Sep 2008 03:22:32 +0000

Well I received the new PS3 today(Friday). It was a terrible ordeal if you go back and read the prior comments I wrote right before this one. First off UPS sucks! When I received the email saying when I should expect arrival that got changed. I tracked the package and it stated it had been rescheduled for me to wait another 3 more day, making their 3day select service not being honored. I called and asked why. The customer service at UPS just gave me the standard response. However, I guess that call I made was some sort of an impact because I re-checked the tracking the next morning and I notice the package was moving and it had already reached the UPS warehouse. Some more good news I also noticed the delivery schedule came back to the original scheduled delivery date. I was very happy. Well so today(Friday) was the day and tracked it again and made sure of everything. I even received a phone call confirming that my packaged needed to be signed so someone needs to be home. So I took it upon my day to sit and wait. I waited, waited, waited and waited, about 8hrs passed. I was home all day. So I checked the tracking once more and I notice there was an “EXCEPTION” (UPS terms) stating that I wasn’t home to receive the package and they would redeliver on Monday. By that time you all know that I was pissed! So I called UPS and they were helpful and said I would get a call back in an hour. I waited about 20minutes and I got a call from the warehouse and explained everything that I was home all day. The UPS guy never came by and didn’t even leave a note. So they said that I would have to wait until Monday or I can pick it up. So I took my butt down there and picked it up. It was about a 1hr drive back and forth. The PS3 is in good condition. I am satisfied to an extent it looks way better than before. There is a mark though that is very minor on the corner on the top near where the disc goes in. It’s very minor and I can live with it, to be more specific the PS3 is 98% brand new. Just that one scuff mark that is not too bad. If I wanted too I can go ahead and complain again but this time I’ll stick with this one because it’s not only a pain in the butt to deal with Sony but UPS is a nightmare. So if this helps anyone I glad it does and remember if your one of those people who take care of your investment like I do. Don’t hesitate to complain that when you sent in your PS3 it came back with scratches because I did and it was resolved to about 98%.

By: Itsnotjustme

Itsnotjustme — Sun, 31 Aug 2008 19:04:03 +0000

I sent my PS3 in back on Aug.13th because my blu-ray lazer went dead. I would get the error code and black screen on both games and blu-rays. I received it back on the 21st. It was working fine again but another problem rose. The PS3 that was sent back to me was all scratched up! I am a person that takes care of my investments and shipped it with absolutely no scratches or marks. I don’t know about others on here that don’t care to get a beat up one just as long as it works. But I paid $500.00 for something and then it was defective. It’s not my fault and it’s only fair if I send something in to get it repaired I would expect to get it fixed and cosmetically come back the same way with no scratches. It’s like bringing your car into a shop to replace a part. But when you get it back the entire car is all scratched up. I called Sony that day and it took me 3 calls to get resolutioin. The first one the fool hung up on me on purpose, the second one lied and said I never told her what the problem was to the supervisor. So I had to repeat myself a third time again to the Supervisor. The supervisor finally was getting some things done and was very kind. He was pissed that he got me as a cold transfer from the person before him. So I explained my situation and he sent me another box and this time I would be sending it to the EXCHANGE DEPT and not the SERVICE DEPT. What’s funny is that they are like next to each other just in different suites. So I am currently waiting to see if I get back a working and unscratched PS3. At first I was skepticle about sending it back in because may be they might get pissed and keep playing games with me send me a crappy one. But if I didn’t send it I wouldn’t be satisified and be giving up to Sony and something that wasn’t my fault. But lets see what happens.