http://www.crunchgear.com/2008/04/17/anonymous-tipser-drops-some-info-on-virgin-mobile-problems/ Gadgets, gear and computer hardware. Tue, 10 Nov 2009 03:41:25 -0500 hourly 1 http://www.crunchgear.com/2008/04/17/anonymous-tipser-drops-some-info-on-virgin-mobile-problems/comment-page-1/#comment-1010426 Lauren Wed, 22 Apr 2009 21:51:06 +0000 http://www.crunchgear.com/?p=24834#comment-1010426 I wish i would have read this before purchasing these prepaid phones for my 3 children! I spent 3 hours 20 minutes on the phone last night I was also hung up on repeatedly, then was told to call back during working hours. I called back this morning and another 2 hours 47 minutes and i was hung up on again. My sons phone was deactivated and his minutes and texting were given to some guy named Howard Parsons from florida (according to the customer service rep) They accused us of giving the information away, then they said we must have had a hacker on our computer who some how hacked our computer but changed my sons info with the serial number that is located only on the back of the phone which I had in my hand. I still have not gotten the service restored although I was able to answer the so called security questions, tell them exactly where the phones were purchased, my credit card number and had receipts for each top up. They basically told me there was nothing I could do and that the phones were now no good because "Howard Parsons" of Florida is listed on the account. I also asked it they could call me back if we get "diconnected" again and they told me "the company has a STRICT policy against making any outbound calls" so I would have to call back which of course means telling this story all over again. I am out 4 phones and hundreds of dollars. THIS COMPANY IS PREYING ON CHILDREN AND THE POOR. PLEASE REPORT YOUR PROBLEMS TO THE BETTER BUSINESS BUREAU AND FCC. I AM ALSO STARTING AND EMAIL CHAIN AND CONTACTING SCHOOLS TO WARN AGAINST USING THIS COMPANY FOR CHILDREN. I contacted the company via email, their PR department and through customer service. No one gave me any answers and basically blamed us for their mistake and accused us of fraud when I demanded our money back! I wish i would have read this before purchasing these prepaid phones for my 3 children! I spent 3 hours 20 minutes on the phone last night I was also hung up on repeatedly, then was told to call back during working hours. I called back this morning and another 2 hours 47 minutes and i was hung up on again. My sons phone was deactivated and his minutes and texting were given to some guy named Howard Parsons from florida (according to the customer service rep) They accused us of giving the information away, then they said we must have had a hacker on our computer who some how hacked our computer but changed my sons info with the serial number that is located only on the back of the phone which I had in my hand. I still have not gotten the service restored although I was able to answer the so called security questions, tell them exactly where the phones were purchased, my credit card number and had receipts for each top up. They basically told me there was nothing I could do and that the phones were now no good because “Howard Parsons” of Florida is listed on the account. I also asked it they could call me back if we get “diconnected” again and they told me “the company has a STRICT policy against making any outbound calls” so I would have to call back which of course means telling this story all over again. I am out 4 phones and hundreds of dollars. THIS COMPANY IS PREYING ON CHILDREN AND THE POOR. PLEASE REPORT YOUR PROBLEMS TO THE BETTER BUSINESS BUREAU AND FCC. I AM ALSO STARTING AND EMAIL CHAIN AND CONTACTING SCHOOLS TO WARN AGAINST USING THIS COMPANY FOR CHILDREN. I contacted the company via email, their PR department and through customer service. No one gave me any answers and basically blamed us for their mistake and accused us of fraud when I demanded our money back!

]]> http://www.crunchgear.com/2008/04/17/anonymous-tipser-drops-some-info-on-virgin-mobile-problems/comment-page-1/#comment-698566 katie Sun, 18 May 2008 18:42:09 +0000 http://www.crunchgear.com/?p=24834#comment-698566 i think you guys need to shut up bcause they are doing the best they can to sell thier products!!!!!!!!!!! and the fact that people alrrady bougth virgin mobile phones might be why the sales are going down!!!! so just shut the heck up!!!!! i think you guys need to shut up bcause they are doing the best they can to sell thier products!!!!!!!!!!! and the fact that people alrrady bougth virgin mobile phones might be why the sales are going down!!!! so just shut the heck up!!!!!

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