Comments on: Dell’s new customer service scheme: North America-based, reps with actual knowledge http://www.crunchgear.com/2008/04/25/dells-new-customer-service-scheme-north-america-based-reps-with-actual-knowledge/ Gadgets, gear and computer hardware. Fri, 05 Dec 2008 03:17:42 +0000 http://wordpress.org/?v=2.6.5 By: whiskey http://www.crunchgear.com/2008/04/25/dells-new-customer-service-scheme-north-america-based-reps-with-actual-knowledge/#comment-673485 whiskey Fri, 25 Apr 2008 17:28:29 +0000 http://www.crunchgear.com/?p=25298#comment-673485 - Yes, how may i help you! + You %$#$% this computer i bought from you doesn't even start. - Ok, sir, let me help you... Would you first please check if the computer power cord is connected... + I dunno who you are Sahib or Jose, but i am an IT specialist that bought a PC from you guys and i know my stuff, so don't give me that %$&$&%$ BS, OK? - OK sir, let's then review if the problem is in the switch, could you please press the button and tell me if any lights are on or if .... + What is this %#$%#$$%.... YOU ARE CRAP, CRAP, CRAP, AND I WANT TO TALK WITH YOUR SUPERVISOR $#%#$%#$ - OK, I'm patching you through with my supervisor... = This is ____________, Supervisor speaking how may we help you? + YOUR TEAM MEMBER IS TOTALLY INCOMPETENT, I HAVE A phD IN COMPUTERISTICS AND I AM REALLY MAD THAT I WAS TREATED LIKE A KID, = OK sir, let me write a report card about the incident, what did he said to you that got you upset? + My $#$%# PC doesn't turn on so he said to me to check if the power cord was connected... = And did you do it? + NO BECAUSE %$#%#$%#$ I KNOW WHAT I SAY WHEN %#$%#$% = Sir at this point i will have to ask you to take a deep breath, calm down so we can help you better... Now, please, and excuse me if i am wrong here but since your PC doesn't turn on... Could you please do me the favor of checking the power cord for defects? + Jeje... You know what?... The power cord was unplugged -------------------------------------------------- I bought a TV and its not working, i demand a new tv instead OK i can send it to you but you first have to send me the one you have there But the thing is that i wont send it to you.... (he wanted to keep both tvs) -------------------------------------------------- All i can say is Good Riddance!!!!! - Yes, how may i help you!
+ You %$#$% this computer i bought from you doesn’t even start.
- Ok, sir, let me help you… Would you first please check if the computer power cord is connected…
+ I dunno who you are Sahib or Jose, but i am an IT specialist that bought a PC from you guys and i know my stuff, so don’t give me that %$&$&%$ BS, OK?
- OK sir, let’s then review if the problem is in the switch, could you please press the button and tell me if any lights are on or if ….
+ What is this %#$%#$$%…. YOU ARE CRAP, CRAP, CRAP, AND I WANT TO TALK WITH YOUR SUPERVISOR $#%#$%#$
- OK, I’m patching you through with my supervisor…
= This is ____________, Supervisor speaking how may we help you?
+ YOUR TEAM MEMBER IS TOTALLY INCOMPETENT, I HAVE A phD IN COMPUTERISTICS AND I AM REALLY MAD THAT I WAS TREATED LIKE A KID,
= OK sir, let me write a report card about the incident, what did he said to you that got you upset?
+ My $#$%# PC doesn’t turn on so he said to me to check if the power cord was connected…
= And did you do it?
+ NO BECAUSE %$#%#$%#$ I KNOW WHAT I SAY WHEN %#$%#$%
= Sir at this point i will have to ask you to take a deep breath, calm down so we can help you better…
Now, please, and excuse me if i am wrong here but since your PC doesn’t turn on… Could you please do me the favor of checking the power cord for defects?
+ Jeje… You know what?… The power cord was unplugged

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I bought a TV and its not working, i demand a new tv instead

OK i can send it to you but you first have to send me the one you have there

But the thing is that i wont send it to you….

(he wanted to keep both tvs)

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All i can say is Good Riddance!!!!!

]]> By: DenisN http://www.crunchgear.com/2008/04/25/dells-new-customer-service-scheme-north-america-based-reps-with-actual-knowledge/#comment-673384 DenisN Fri, 25 Apr 2008 16:01:31 +0000 http://www.crunchgear.com/?p=25298#comment-673384 They're laying everyone off at various call centers across north america. but knoweledgeable and certified in everything related to computers, and people who know jack-all. So I'm not sure how they're going to pull this off or what they're going to do. Should be interesting/entertaining. They’re laying everyone off at various call centers across north america. but knoweledgeable and certified in everything related to computers, and people who know jack-all. So I’m not sure how they’re going to pull this off or what they’re going to do. Should be interesting/entertaining.

]]> By: thebonafortuna http://www.crunchgear.com/2008/04/25/dells-new-customer-service-scheme-north-america-based-reps-with-actual-knowledge/#comment-673320 thebonafortuna Fri, 25 Apr 2008 15:22:17 +0000 http://www.crunchgear.com/?p=25298#comment-673320 Great title. Great title.

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