Problems with XP SP3 and your AMD-based computer?
- May 9th, 2008
- Read 1991 times
- 3 Comments
A fellow Minnesotan named Jesper Johansson (I think that name MIGHT by Scandinavian) has a great article about how to fix a problem that seems to be plaguing AMD-based computers after upgrading to Windows XP Service Pack 3.
If you find that your computer either doesn’t boot or constantly reboots after you’ve upgraded to SP3, try the following;
“You may not see the error code because the computer reboots too fast. To force the computer to stop when it crashes, you need to set an option during startup. To do so, hit the F8 key during restart right when you see the black Windows XP screen come up. Then select the “Disable automatic restart on system failure” option, as shown below:
To fix the problem, boot into safe mode, or boot to a WinPE disk, or into the recovery console, and disable the intelppm.sys driver. You do not need it on an AMD-based computer anyway. To boot into Safe Mode, hit the F8 key as above, and select Safe Mode instead. You will need your Administrator account to log on in safe mode. To disable the driver, take the following steps:
If you booted into the recovery console, from a command prompt, run “disable intelppm”
If you booted into safe mode you can run “sc config intelppm start= disabled”
If you booted into WinPE, you have to manually edit the registry. Do this:
Run regedit
Click on HKEY_LOCAL_MACHINE
From the File menu, select “Load hive”
Navigate to %systemdriver%\Windows\System32\Config on the dead system and select the file name System
Name it something you can remember, such as “horked”
Navigate to horked\ControlSet001\Services\IntelPPM
Double click the Start value and set it to 4
If you did what I did and completely destroyed things by running a disk check, navigate to ControlSet001\Control\SessionManager. Open the BootExecute value and clear out the autochk entries
Repeat steps 6-8 for the other control sets.
Reboot
If this was your problem, the computer should now reboot just fine.”
There also seems to another problem involving this error message:
“Problem was detected and windows has been shut down to protect your computer from damage.
The BIOS in this system is not fully ACPI compliant”
The solution is to “insert a USB flash drive, or some other form of secondary storage mechanism, before booting the computer,” according to Johansson. Easy, huh?
This may not just be AMD based. I have two intel based computers with SP3 on them and they both have exhibited similar problems on start-up.
Right on time & right on target. Used the run “SC config intelpm start= disabled” and it’s all better now! Thank You!
Jesper’s explanation is great, but a bit scary for the less techsavvy. You can also change the value of the “Start” key in from 1 to 4 in the intelppm folder in regedit. This can be done in Safe mode, or even better, just change the key before installing SP3. I did the latter after going through the process of uninstalling SP3 then researched the problem. Changed the key and then installed SP3 and had no problem.
If you’re working on a lot of HP/CPQ with AMD and OEM OS, just do the .reg file thing (cut/paste this):
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm]
“Start”=dword:00000004