CrunchGear

Crazy HP, During the shipping only the liquid would have Spilled on Keyboard or Evaporated.

http://free-and-useful.blogspot.com

Just like as in many cell phone, laptops contain markers that change color when exposed to water, so the water was long gone but there is probably non debatable proof water was spilled on the laptop at some point in time…

Not just Dell, HP Support it’s terrible! I have a HP 530, I buy it on March. But the notebook came with a non-working touchpad. So, big deal. This PC was bought in Uruguay, HP made me pass trough a call-center in Argentina to lather pass me to another in Mexico. They did me “la mexicana” because they didn’t believe me if that It was a Hardware problem and that the problem in reality was software. They don’t give you support if you don’t have Windows (this PC came with FreeDOS, I was so happy with the Idea of not paying the Microsoft Tax, but then, for the HP support sake I bought a Vista H.B. OEM… I feel horrible for this, Anyway now it lives inside Ubuntu whit VirtualBox). Well with Windows in place and the drivers installed… they still didn’t believe me! They trate you (the call-center) like you were stupid (not all Windows users are retard, less in the Busyness Class like this HP 530). Anyway, after a month they send the parts for the repair (repaired on SONDA Uruguay, above averege they quality on they work), two weeks later the machine was working! I installed Ubuntu and no other problem have occur.

So, I hate HP Service, but I still think that their hardware are top-notch and quality. I was in the ThinkPad crowd until Lenovo lowered the quality standards and put the WinKey on the keyborad.

¿anybody knows a good quality PC with good service and good design?
For now, I will bite the bullet and kept with HP.

Ann,
I never spilled liquid on the notebook. When the notebook left my possession it was working fine except the screen hinge had pulled out. I never had an issue with the screen or anything.

The HP Tech Support guy I spoke with told me water spilled from the keyboard onto the mobo causing the screen, mobo and other parts causing $1,099 worth of damage.

I called back last night hoping to speak with a higher up about the situation and explain how this isn’t my fault. After 20 minutes of run around I was told I would be contacted by a case manager within 48hrs.

So it’s a wait and see thing for now.

Zack

Apple wanted to charge my brother’s five month old MBP $1400. And that was spill damage, no water inside keyboard anymore.

Part cost $75. Hour and half of DIY work, no more problem. Makes HP look like…I’m looking for an example of good customer service, coming up blank. Fill in yourself.

They pulled the same crap with a friend of mine said liquid under keyboard and refused to honor a warranty NEVER buy from them again EVER. thieves.

HP support=terrible HP parts=terrible Never again will I buy HP

Years ago, right after the merger with Compaq, I bought an HP laptop because I had such great luck with HP products before that. Apparently the Compaq people, legendary for bad customer service, moved in with the HP folks.

There was a problem with the screen, and it had to go back. I called to get the required shipping approval number, and was stunned to learn that 1) it was going to cost me $690 despite it being a warranty problem; 2) I didn’t have a credit card then and they demanded that I get a certified check and GIVE THEM THE CHECK NUMBERS before I could even get the magic shipping number. So, I went without my computer for a few weeks until I could get back home to the bank (I was an over the road truck driver).

When I got home, I called HP back, got a different tech, and she told me this was ridiculous, it was clearly a warranty issue, and they’d have FedEx out in the morning to pick it up on their dime.

Don’t hesitate to call back when you get a moron like that again. Talk to someone who isn’t comatose and who doesn’t spill their morning coffee in your computer and expect you to pay for it.

Speaking of spills. I had a student driver with me once, and picked up my Chihuahua in Tucson for a trip to Phoenix and back home again. I also picked up my brand new Dell laptop that was waiting for me, and loaded all the software on the way up while the student drove. In Phoenix, he made a very wrong turn, and I started yelling at him to stop. This caused the Chihuahua, who was riding on “daddy’s” lap right next to the laptop, freaked because of the yelling, and threw up all over the keyboard, shorting everything out.

So there I am, frantically trying to keep the big truck out of trouble, as my student goes postal on me, screaming all I care about is my computer, the Chihuahua is having major sensitivity issues, and I’m shaking the darn computer out and shouting “Live!! Live!!!!!” at it hoping against hope.

When I called Dell, I said this has to be the stupidest thing they ever heard of. She said, no, that was the time a woman left her computer in the shower, and her husband came home turned on the water, stupidly not realizing there was a desktop computer lounging in there. She was right, that beat my Chihuahua-barf ridden story.

Another reason I’m glad I work for a computer store with in-house repair service. You can speak to a real person and be certain things will actually be fixed. If the issue can’t be repaired in store, we ship the unit to a company called Blue Raven that does excellent work for us.

The Same exact thing happened to me…twice with the same laptop!! The second time they sent me a replacement unit, 3 months after receiving mine for repair. The replacement was the exact same model…minus 80gb hard drive, & 512 memory.

When my HP laptop HDD died I removed it called HP and they sent me a new one for free. Done deal. They are not that hard to deal with. ALL tech support for major computer companies is similarly crappy. You just have to imagine all of the stupid problems that they get called with besides the genuine one that you might have.