Poor Comcast, now even the Washington Post recognizes how terrible you are.
There’s an article in today’s paper about a Comcast customers who only wanted to transfer his account and services from one home to another. Simple, enough, right? Comcast thought so, too. The thing is, after five weeks of repeated attempts to get the guy’s new house up to snuff, Comcast realized what the problem was: they never bothered to lay cable to the man’s new house. Now, if that’s not the equivalent of calling Dell customer service only to hear “Is your computer plugged in?” I don’t know what is.
Comcast eventually hooked the guy up. How magnanimous.
The kicker, quite literally in journalism speak, is that the customer, soon after being hooked up, switched to another provider.
With the latest Comcast complaining going on, I thought it would be a good time to share my latest Comcast story (fun stuff involving phone spam):
http://bobcaswell.com/2008/07/23/comcast-screws-up-but-then-makes-it-up-to-me/
The same thing happened to me three years ago in San Francisco. I had regular cable, but wanted to make the jump to HDTV and I learned that Comcast had juiced up every house on the street, except for the building I lived in. They flat out refused to fix it unless the landlord was willing to pay to have the sidewalks dug up. My landlord said no way and wouldn’t even let me put DirecTV on the roof of the building so I ended up moving instead. I’m not sure how their techs managed to wire an entire city, but missed one building, but I’d bet that this is more common then Comcast would lead you to believe.
Last time they came in my house, it took them 8 hours to install a 2nd modem for my phone service, run a coax like 4 feet, and in the end the cable was installed 4 feet off of the ground, far from where it could ever be hidden or useful, basically just where the guy happened to be sitting – then in the end he left as I came back in to find a chunk of wall cut out, drywall dust EVERYWHERE and the wall-plate not installed, but just left sitting on the ground, cracked..
The install before was when my line from the street to my main drop went bad.. The install involved someone digging a 16″ deep trench up my FRONT LAWN.. Not uncommon? Yeah well they usually don’t make the trench any wider than the cable, this one was the width of the shovel, deep as hell, and went up my perfect lawn from the street to backyard about 35 feet..
But my service is incredible for the area.. Speedboost is life for http – and I even flipped my ports so dang much they finally stopped blocking ‘em lol. long live TPB