Oops! Comcast forgets to lay cable to customer’s house
- July 23rd, 2008
- 2 Comments
Poor Comcast, now even the Washington Post recognizes how terrible you are.
There’s an article in today’s paper about a Comcast customers who only wanted to transfer his account and services from one home to another. Simple, enough, right? Comcast thought so, too. The thing is, after five weeks of repeated attempts to get the guy’s new house up to snuff, Comcast realized what the problem was: they never bothered to lay cable to the man’s new house. Now, if that’s not the equivalent of calling Dell customer service only to hear “Is your computer plugged in?” I don’t know what is.
Comcast eventually hooked the guy up. How magnanimous.
The kicker, quite literally in journalism speak, is that the customer, soon after being hooked up, switched to another provider.
Bob Caswell (Who am I?)
2 months ago
With the latest Comcast complaining going on, I thought it would be a good time to share my latest Comcast story (fun stuff involving phone spam):
http://bobcaswell.com/2008/07/23/comcast-screws-up-but-then-makes-it-up-to-me/
Davis Freeberg (Who am I?)
2 months ago
The same thing happened to me three years ago in San Francisco. I had regular cable, but wanted to make the jump to HDTV and I learned that Comcast had juiced up every house on the street, except for the building I lived in. They flat out refused to fix it unless the landlord was willing to pay to have the sidewalks dug up. My landlord said no way and wouldn’t even let me put DirecTV on the roof of the building so I ended up moving instead. I’m not sure how their techs managed to wire an entire city, but missed one building, but I’d bet that this is more common then Comcast would lead you to believe.