Comments on: BIOS fix for NVIDIA GPU problems may be other type of fix

By: Paula

Paula — Sun, 19 Jul 2009 18:02:57 +0000

I too returned my hp laptop as it would not turn on, hp at first told me I had to pay $300.00 to fix the problem and I told them I found online that for a limited time hp would send a box for my laptop and I would send it back to hp they would fix the problem and send it back. The return slip said it was a “bios” problem and they fixed it. They also said it was the motherboard and they replaced it for free.
I just read on one of these postings, if it is the”bios” it can only be fixed once!
Many postings of people fixing laptops without sending back to hp. We need to tell hp what a huge problem this is!
Any ideas?

By: andrew

andrew — Sat, 28 Mar 2009 09:32:02 +0000

disguted…too tired, but worth the post -

shame on these companies to wash their hands with the $’s of their customers

shame on the JERK who dares mention company share prices here…obviously not rich enough !

I enjoy the truth of “Thank God for God” &, without being all Christian mumbo jumbo, believe the light of day/truth does endure, and eventually all our acountable…even if I, and others may lose a $K here and there.

and so I am back on the JERK …. I’d be “slightly anxious” re your holdings !

By: Tamar

Tamar — Thu, 19 Feb 2009 00:57:37 +0000

I had the misfortune to purchase 2 HP pavillion computers in January and April 2007. The first was a dv9200, with an AMD chip, costing me £990. The second was a dv9299ea, with an Intel chip, costing me £1649.99.
The first has had 2 motherboard replacements while within the first year of warranty. It has failed again, and due to having the AMD chip, is covered by an extended warranty. I can send it back to HP to get it repaired again – but what for?! It will only fail again!
The second PC has completely failed about 6 weeks ago. I can’t even turn it on. The fault is the same as with the first – GPU failure. This computer is not covered by the extended warranty as it has the Intel chip.
HP will do nothing, so I have sought legal address, and been advised to claim for a full refund from the retailers as the computers do not meet the legal requirements of the Sale of Goods act (1979) in UK. The poor retailer will have to chase HP for their reimbursement – but at least I will legally be able to get my money back.
I will not be buying HP ever again. They have dealt with this matter atrociously, refusing to acknowledge a fault despite literally hundreds within their own forum complaining of identical issues.
And their fixes for the few ‘lucky’ ones that manage to get the extended warranty are doomed to fail again. I have researched and found that this is almost guaranteed to happen.
So my recommendation would be – avoid buying from HP. They may have the capacity to develop and sell new technology, but they seem unable to support it. And they do not respect the legal rights of consumers, for which they will unfortunately have to pay for – either in loss of customer loyalty, financial renumeration, or both.

By: Cory

Cory — Thu, 11 Sep 2008 19:56:39 +0000

My HP notebook is dead because of this… lucky for HP, it was 2 months after my warranty ran out. HP has extended the warranty to 24 months for SOME of the notebooks having problems — but not all. They refuse to service mine and many others like mine.

A forum thread is growing with angry HP owners demanding action. Come join us and let’s see if we can rightfully get all of our notebooks serviced or replaced as they should be, and just like everyone else!

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1191277

By: Gus

Gus — Tue, 19 Aug 2008 21:28:05 +0000

If this is not true.. how come both HP and Dell are offering extended warranties? Love maybe? You can also find a few molten Nvidia chips (garlic taste, smell of burnt silicon) in the list below. Sure, some are not of this recent case, but that only proves that crap has existed for a long time. I would suggest you sell your shares.

http://news.cnet.com/8301-17938_105-9983840-1.html?hhTest=1

By: Ron

Ron — Thu, 07 Aug 2008 20:53:19 +0000

What ever happened to quality…..gone??

By: easychord

easychord — Mon, 04 Aug 2008 18:18:45 +0000

Apple too … the intel Macbook Pro’s all have the 8600M line of GPU’s. Check the support forums to see the increasing number of MBP’s that have lost their video .. gives some indication of the extent of the problem. Mine died just 2 days ago. Was getting hot as all *(&@#(*^@ and then just poof .. no more video, thought the computer boots. Requires a mainboard (logicboard) replacement. Luckily still under 1 year warranty and buying Apple Care to extend it to 3.

Apple has been silent on the issue. But I’m sure the murmurs are starting to increase in volume.

By: Ummmm Yeah

Ummmm Yeah — Mon, 04 Aug 2008 13:35:23 +0000

See, in a marketplace where your name is what matters most a defective product will, should, and always will be returned to it’s vendor b/c in the real world (not some half-assed rumor-mill churning tech blog)that is LEGAL grounds for a refund. It’s called accountability and those who don’t comply find themselves sued and overlooked for future asset implication. So in this case HP and Dell normally would say give us cards that are reliable and absorb the cost it’s gonna take to fix it. Any reputable computer manufacturer would be absolutely out of it’s mind to push a product that they know will fail into a marketplace that is privy to the issue. Y’all can ride this bios update train into the dirt. Truth be told everyone who supports Vista is releasing bios updates now to better integrate SP1 into their HW configurations. This rumor has been spewed into the air and not one documented case of this HW failure has yet to surface. Selling a defective product falls into an area where MANY attorneys would be more than happy to build a class action suit on the basis of a lemon law.

Sincerely,
An Nvidia shareholder/IBM employee

By: Brian Krepshaw

Brian Krepshaw — Mon, 04 Aug 2008 06:28:58 +0000

Yeah, yeah, whatever –NVIDIA F’d up and it looks like Customers are the ones who are getting F’d by these supposed fixes.

By: Brian Krepshaw

Brian Krepshaw — Mon, 04 Aug 2008 06:26:04 +0000

Go play your stock games somewhere else. This is about Customers needing to not blindly listen to HP and Dell’s advice. Owners of other devices should be aware the problem hasn’t fully been revealed. NVIDIA releases second quarter results August 12 and is expected to disclose more info then. I have no position with NVIDIA one way or the other.

By: Brian Krepshaw

Brian Krepshaw — Mon, 04 Aug 2008 06:18:24 +0000

I don’t think band-aid fixes are against the law.

By: Brian Krepshaw

Brian Krepshaw — Mon, 04 Aug 2008 06:17:25 +0000

So if you’re an idiot, does that mean this is a compliment?

By: GPU intact

GPU intact — Sun, 03 Aug 2008 11:44:31 +0000

This is obvious the author just wants to influence Nvidia’s stock price. Maybe he is cooperating with some institutions to short Nvda. Way to go!!!! The price will go up, those who short NVda will be burned.

By: idiot

idiot — Sun, 03 Aug 2008 03:25:26 +0000

another dumb f. who trusts information from the inquirer. Way to back up your P.O.S. article @$$hole

By: Ummmm Yeah

Ummmm Yeah — Sun, 03 Aug 2008 03:06:11 +0000

Soooo, Nvidia and all it’s vendors are openly violating the law? I’d like to hear some firsthand accounts of ppl that have encountered the issue. Oh, wait, can’t find those on the internet. Just a ton of hearsay like this.

Again, F U buddy
sincerely another Nvidia shareholder

By: J

Sat, 02 Aug 2008 20:24:40 +0000

On behalf of NVDA shareholders …F.U buddy