By: dean bare

dean bare — Fri, 24 Oct 2008 21:03:41 +0000

I orderd a “refurbished” laptop on monday, 20 (oct 2008). I requested and paid for next day service which should have had me my laptop no later than thursday, 23. the person who took my order did not inform me that the laptop would not be able to be here in time if shipped by “DHL”_which is dell’s refurbs shipper of choice (DHL has informed me that dell was informed on june or july that they would be dropping locations from from their normal shipping areas, and that this information comes up on dells computer screens when the operator is making the order) nor did he offer me any other shipping options to get my laptop to me on time. After hours on the phone with dell and dhl I really felt like i was just talking to a bunch of robots who just wanted the day to end so they could go get paid for the day and go home. I really fill like dell expects me to pay for their mistakes. dell computers rock and dell shipping sucks if it uses dhl, the other items i ordered with this laptop arrived on time (thanx FED-EX I have never had a problem with FED-EX). dell was at least friendly on the phone (just unwilling to pay for their mistakes,dell expected me to pay for its mistake) dhl is flat rude and unwilling to help the customer at all.
point_ its not what you got its how you use it.

Comments on: Dell saves 60% on shipping by using complex predictive models

By: dean bare