Review: Palm Treo Pro

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So we return to the Palm Treo Pro, a $549 unlocked Windows Mobile Treo aimed squarely at the business set. It’s been about a week and I’ve used this guy off and on. It kept a nice charge - two days, for the most part, without much data use - and fit nicely in the pocket. But is it the Treo of which we all incessantly dream? Is it the Treo that will bring us closer to world peace and better burritos on the East Coast? Is this the Treo for you?

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Yes, it is the Treo for you if you are a business professional forced to use Windows Mobile and you travel quite a bit and hardware price is no object. This is also the Treo for you if you’re buying a few cellphones for the CEO and the CFO and you want them to be productive without having to change your Windows-based IT and communications infrastructure. If you are neither of those people, think of the Treo Pro as a vision of Palm’s future.

The Treo Pro is one of Palm’s most attractive Treos to date. Gone is the lumpen plastic of the Centro and the low-gloss ho-hummery of the 800w. Whereas the Centro and the 800w took design cues from the lower end of the market, Treo tapped HTC to design this new looker and for good reason. The RIM, in a general, sense, was eating their enterprise lunch and the Centro was doing just fine.

So we have the Treo Pro. As its name implies, this isn’t for amateurs. Because it’s unlocked and unsubsidized you’d better have a damn good reason for going Windows Mobile. This could mean IT departments buying in bulk for their executives or a mobile professional who wants a messaging phone but still likes ActiveSync. Europe loves them some Windows Mobile, so their unlocked model is a good move. The US market, sadly, looks at expensive phones and then looks elsewhere. The Blackberry Curve didn’t get where it is on its good looks.

The phone is very thin and the keyboard very usable. I had no issues with tapping out emails or messages and once set up it’s easy to get mail and surf the web. The rounded hang-up and call buttons are a great touch but the odd center “Palm” button and the additional OK button made for some odd moments - which one does what? Aren’t they the same? Reader, I don’t know. The phone also has G.P.S. built in.

A dedicated silencing switch on the top and a dedicated Wi-Fi button on the side are probably the most useful features. Windows Mobile has been streamlined quite nicely with Wi-Fi discovery and connection made a snap by the button and search and messaging made easier with an uncluttered front page.

Who is this phone going against? I’d say Palm is aiming at two other handsets. One starts with B and ends with -old and the other starts with i and ends with Phone. The Bold is the Pro’s closest rival with its updated styling. This phone also goes against the stunning new Nokia E71.

Right now, if I were to recommend a QWERTY smartphone to someone with a little money, I’d say the Bold was the best in the RIM category, the Pro was the best in Windows Mobile, and the E71 was the best in Symbian. That, I’m happy to say, is a great feeling. I’m a long-time fan of Palm and their dips of late have disturbed and depressed me. I’m still not in love with the Centro and the 800w was ho-hum but the peppy processor and attractive styling of the Pro made me rethink my misdirected anger.

What are my concerns? That people see the nearly $600 price tag and balk. Nokia can play in the unsubsidized market simply because it’s been working in that space for quite a long time. When we think of the Treo we think of carrier-specific models - to untether the Pro, even though they’ve done the same for the Centro with little fanfare, is distressing. I’ve been promised good things from Palm in the next few months but I worry their time has passed. Android could replaces Palm OS as the geek OS of choice and the iPhone and its various knock-offs are what’s popular with the kids. This is a step in the right direction. Let’s hope the next step comes sooner than later.

12 Comments/Pingbacks so far

 
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Arthur (Who am I?)

What about all those users that have been burned by Palm 3 or 4 times? My first Treo (600) was awesome but I eventually just couldn’t take the consistent lags, shutdowns, and crashes so it became more of a hate/hate relationship towards the end. I ended up sticking with Treo for the next 3 or so models and kept getting burned with the same lame OS. Once WinMO hit the Treo, I saw some light at the end of the tunnel but judging by how poorly specd those suckers were, I decided to just completely swear off Palm.

Is the Pro really a good enough reason for me to go back? I say “no”. There are much better phones out there (and soon coming), that jumping back over the fence is just not worth it - especially for $550. I’ve been burned way too many times and there are too many other cheaper and better fish in the barrel that I would be missing.

 
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Ryan Cox (Who am I?)

John,

I can’t believe you coped out on me like that! I have to know, if you had to pick 1 QWERTY phone, between the Bold and the Pro - which is it going to be? The bulk of your post sounded like, “Nice try, come again,” to the Palm people.

I need you to pick one please…lol

 
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John Biggs (Who am I?)

Bold, Ryan. I said if you wanted WinMo, this is the best I’ve seen in a while.

 
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Ryan Cox (Who am I?)

Awesome John, thanks! Have you guys gotten a heads up about the HTC Diamond/HTC s750 ???

 
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Pat (Who am I?)

Nice phone, but I still I prefer the devices on the RIM side of the street… especially the Bold and Javelin !

 
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Lacy Kemp (Who am I?)

As a gadget lover, and somewhat of a phone collector(constantly changing) I just don’t really get it. Palm has always bored me. Their clunky unfriendly UI’s confuse me. I need something fast, something simple. I dig the black, though. Otherwise, I’d just say ehh.

 
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Miles (Who am I?)

“Palm has always bored me. Their clunky unfriendly UI’s confuse me. I need something fast, something simple.”

Palm has always been known for making simple and easy to use phones. The Pro has a Windows OS on it, not Palm OS.

 
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Christopher Herot (Who am I?)

Palm will need to reform their business practices before I buy another phone from them. On last Treo I bought, the keypad went bad while it was still under warranty. I called their support number and was told in no uncertain terms that the warranty did not cover “exterior damage” and since the keypad was on the exterior of the unit that they would not repair it.

I won’t make the mistake again of buying from this outfit!

 
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miles (Who am I?)

The Centro gets no respect! Its a great low cost small form-factor smartphone!

 
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Sachin (Who am I?)

It seems that the price is little bit on the higher side..is it better than BB Bold or not

 
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kay (Who am I?)

It is really a great news and i guess this a dream phone which i have been waiting for !! i am a die hard palm fan and using palm PDA for last 10 years but off late failed to see any interesting models from them. i had bought palm 750 and later bought HTC TytnII but swiched back to Palm 750 simply because it is so easy to use…however it was so sluggish. Palm has really packed in lot of power and really made this new phone extremely attractive in terms of design, specs and features….i am just waiting for the launch in singapore….

 
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abcyesn (Who am I?)

I am still aflutter over Palm’s official unveiling of the Palm Treo Pro Wednesday. And why wouldn’t we be? The smartphone is looking pretty sharp, both inside and out.

http://www.treo-pro.net/

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