Comments on: Sascha Segan to Apple: Just tell the truth. http://www.crunchgear.com/2008/09/18/sascha-segan-to-apple-just-tell-the-truth/ Gadgets, gear and computer hardware. Thu, 03 Dec 2009 19:04:49 -0500 hourly 1 By: The Drunken Blogger http://www.crunchgear.com/2008/09/18/sascha-segan-to-apple-just-tell-the-truth/comment-page-1/#comment-908631 The Drunken Blogger Fri, 19 Sep 2008 03:57:48 +0000 http://www.crunchgear.com/?p=43060#comment-908631 Sascha Segan is a great guy; he knows what he is talking about. Sascha Segan is a great guy; he knows what he is talking about.

]]> By: Rogbog4299 http://www.crunchgear.com/2008/09/18/sascha-segan-to-apple-just-tell-the-truth/comment-page-1/#comment-908623 Rogbog4299 Fri, 19 Sep 2008 03:54:01 +0000 http://www.crunchgear.com/?p=43060#comment-908623 How can Sascha Segan call out Apple! What did Apple do. I think this bad pub may be Microsoft generated or something. How can Sascha Segan call out Apple! What did Apple do. I think this bad pub may be Microsoft generated or something.

]]> By: Lacy Kemp http://www.crunchgear.com/2008/09/18/sascha-segan-to-apple-just-tell-the-truth/comment-page-1/#comment-907907 Lacy Kemp Thu, 18 Sep 2008 21:19:46 +0000 http://www.crunchgear.com/?p=43060#comment-907907 I think transparency is an issue many companies are trying to tackle these days. It's not an easy pill to swallow. It's hard to admit when you're wrong and say you screwed up. But I agree with Sacsha, it's really refreshing when you get a straight answer. Do I actively seek this type of response like he did? No, but I wouldn't be opposed to it, if for no other reason than it may give me piece of mind. Cheers to the companies who are going this route. I think transparency is an issue many companies are trying to tackle these days. It’s not an easy pill to swallow. It’s hard to admit when you’re wrong and say you screwed up. But I agree with Sacsha, it’s really refreshing when you get a straight answer. Do I actively seek this type of response like he did? No, but I wouldn’t be opposed to it, if for no other reason than it may give me piece of mind. Cheers to the companies who are going this route.

]]> By: Nate http://www.crunchgear.com/2008/09/18/sascha-segan-to-apple-just-tell-the-truth/comment-page-1/#comment-907849 Nate Thu, 18 Sep 2008 20:47:32 +0000 http://www.crunchgear.com/?p=43060#comment-907849 This is a problem I've had, as an Apple customer, for years. It would be one thing if they only stayed quiet on their technical issues. However, that's not what they do. They take a proactive approach, and actually try to silence consumers who are trying to work through their technical issues. Last year I had an issue with my Macbook. It couldn't hold a wireless connection (this was actually broken by an "update"). Naturally, being the idiot I am, I assumed the first place to look for a solution would be Apple's support forums. Little did I know, Apple actively moderates the "knowledge base", and actually deletes threads that point out issues that Apple can't solve. Apple didn't have a solution for my problem, and they didn't even want me, or anyone else, to even discuss the issue. At that point, the bloom was off the rose for me. I can't deal with a company that actively tries to thwart its user's ability to troubleshoot technical issues. Needless to say, I'm typing this on a PC. My Mac love only went so far. This is a problem I’ve had, as an Apple customer, for years.

It would be one thing if they only stayed quiet on their technical issues. However, that’s not what they do. They take a proactive approach, and actually try to silence consumers who are trying to work through their technical issues.

Last year I had an issue with my Macbook. It couldn’t hold a wireless connection (this was actually broken by an “update”). Naturally, being the idiot I am, I assumed the first place to look for a solution would be Apple’s support forums. Little did I know, Apple actively moderates the “knowledge base”, and actually deletes threads that point out issues that Apple can’t solve. Apple didn’t have a solution for my problem, and they didn’t even want me, or anyone else, to even discuss the issue.

At that point, the bloom was off the rose for me. I can’t deal with a company that actively tries to thwart its user’s ability to troubleshoot technical issues. Needless to say, I’m typing this on a PC. My Mac love only went so far.

]]>