So i bought the Warcraft mouse loving the idea of 15 buttons.

I have a custom interface. Buttons 1-7 work fine.

Doing a single keystroke macro on buttons 9 or 8 will not work…with the keystroke I have bound to the icon for the function, nor will it except a direct binding when i clik the mouse button as it does with buttons 1-7

is this fixable? Please help.

thanks

The first issue has to do with (what i believe to be the sticky keys issue) press & hold on a button. On a keyboard for instance when I press an “A” key and hold it, it automatically repeats the letter. When I tried to use a custom macro linked to a keyboard key and tried to push and hold, the button would not repeat. (example from keyboard press and hold “AAAAAAAA”. example from mouse press and hold “A”.) Note: i am not referring to the “loop” feature.

The second issue I am having is related to system failure. I am not sure whether it is the mouse hardware, or the driver, but I have been getting a random system crash since the installation of the mouse. I don’t even get a blue screen. Usually upon clicking the computer will shut off without warning. After turning the computer back on I get a windows error message saying that there was an incompatible hardware or driver error.

The third issue I’m having is related to the start key and send key in the macro. any time I change the keys for these areas, I get strange characters showing when I return to edit them again. Almost as if they’ve been encoded incorrectly.

If this is a simple fix by sending in my mouse for replacement/repair please let me know ASAP. I’m not sure how long I will have warranty as I have bought this mouse over 3 weeks ago.
[-Open- 07/12/2009 03:26:46 PM - awi1079@yahoo.com - Request Submitted By Customer -]

Thank you for your interest in SteelSeries Professional Gaming Gear.

Regarding the 1st issue:
The hold function will only work in the WoW game but it won’t work outside of the game (i.e Notepad). So for example if you have button 4 assigned to “w”, in the WoW game, your character will move forward if you hold down button 4.

Regarding 2nd issue:
Your system crashing may not be related to the WoW mouse. You can try testing the WoW mouse on a different computer just to be sure this is a hardware related issue.

Regarding 3rd issue:
If you don’t want your custom macro to have the Enter before and after the macro, you can click on the X beside the Start Key and Send Key. Or you can select Text(Auto Delay).

Let me know if you have any further questions.

Thanks,
AK

The first issue has to do with (what i believe to be the sticky keys issue) press & hold on a button. On a keyboard for instance when I press an “A” key and hold it, it automatically repeats the letter. When I tried to use a custom macro linked to a keyboard key and tried to push and hold, the button would not repeat. (example from keyboard press and hold “AAAAAAAA”. example from mouse press and hold “A”.) Note: i am not referring to the “loop” feature.

The second issue I am having is related to system failure. I am not sure whether it is the mouse hardware, or the driver, but I have been getting a random system crash since the installation of the mouse. I don’t even get a blue screen. Usually upon clicking the computer will shut off without warning. After turning the computer back on I get a windows error message saying that there was an incompatible hardware or driver error.

The third issue I’m having is related to the start key and send key in the macro. any time I change the keys for these areas, I get strange characters showing when I return to edit them again. Almost as if they’ve been encoded incorrectly.

If this is a simple fix by sending in my mouse for replacement/repair please let me know ASAP. I’m not sure how long I will have warranty as I have bought this mouse over 3 weeks ago.
[-Open- 07/12/2009 03:26:46 PM - awi1079@yahoo.com - Request Submitted By Customer -]

Thank you for your interest in SteelSeries Professional Gaming Gear.

Regarding the 1st issue:
The hold function will only work in the WoW game but it won’t work outside of the game (i.e Notepad). So for example if you have button 4 assigned to “w”, in the WoW game, your character will move forward if you hold down button 4.

Regarding 2nd issue:
Your system crashing may not be related to the WoW mouse. You can try testing the WoW mouse on a different computer just to be sure this is a hardware related issue.

Regarding 3rd issue:
If you don’t want your custom macro to have the Enter before and after the macro, you can click on the X beside the Start Key and Send Key. Or you can select Text(Auto Delay).

Let me know if you have any further questions.

Thanks,
AK

[-Responded- 07/14/2009 09:11:19 AM - support - Request Updated By Customer Care Team Member -]

Additional Question 1:
Is there a way to change the speed in the auto delay to 1ms?

Additional Question 2:
Will there be any steps taken to have the mouse use the hold function outside of WoW?

Additional Question 3:
Does the hold function also act the same for the default windows mouse functions such as “windows button 4″ and “windows button 5″? When I set mouse buttons to use these functions, they don’t even respond correctly in an application.
[-Open- 07/14/2009 07:50:22 PM - awi1079@yahoo.com - Request Updated By Customer -]

Hello,

1. No, you can only change the auto delay by intervals of 20ms.

2. Unfortunately this feature was only designed for the WoW engine and this can not be modified or it won’t work in the WoW game. Currently there is no plans to have this feature outside of the game however our R&D team will definitely review it.

3. Button 4&5 should work as they are the real mouse buttons and can be held anywhere.

Try setting the WoW mouse software back to the default settings. Now test button 4&5 in Internet Explorer, it should function as Internet Brower Forward & Backward. Does it work for you?

If no, maybe your button 4&5 are defective.

Please advise.

Thanks,
AK
[-Pending - Customer- 07/15/2009 02:43:37 PM - support - Request Updated By Customer Care Team Member -]

Response to question 2:
I know that the saitek pro gamer command unit (& cyborg gaming pad) offers keyboard and mouse button “key cloning”, customizable auto delay up to 10ms, press and hold for ALL keys, as well as custom profiles. Perhaps that would be a good place for R&D to check up on. It would be fantastic to have a mouse just as powerful.

Response to question 3:
The windows 4 & 5 buttons do work with IE, however it does not for other programs. The game I am playing is Battlefield 2. In order to customize an action with a key, you have to click in the custom key box, then you’re prompted to hit the key you want to use. With my old mouse, BF2 will recognize the windows 4 & 5 buttons, however the WoW mouse doesn’t register. I think the problems are related to the WoW mouse no using an actual key stroke, but a code string.

Wish I could program, I’d love to try and come up with a solution. Thank you for your assistance.
[-Open- 07/16/2009 08:08:46 PM - awi1079@yahoo.com - Request Updated By Customer -]

Hello,

Sorry for the delay.

1. We appreciate your feedback. I will forward your suggestion to our R&D team.

2. The WoW mouse will not work properly in Battlefield 2 game. The extended buttons are recognized in a strange way when playing these games, however it is still possible to bind functions to the buttons by binding these buttons inside the game remapping menu.

Thanks,
AK
[-Responded- 07/20/2009 12:05:42 PM - support - Request Updated By Customer Care Team Member -]

Sorry to respond, again about the system failure problems are reoccuring even after reinstalling the software. This does seem that the WoW mouse is responsible. The error happens when left clicking in the firefox browser. Please see the error report provided by windows. Is there a customer support number I can call without getting charged? I paid about a $100 for a mouse that I can’t hardly use.
[-Open- 07/23/2009 05:04:08 PM - awi1079@yahoo.com - Request Updated By Customer -]

[-Pending - Engineering- 07/27/2009 12:27:56 PM - support - Request Updated By Customer Care Team Member -]

Hello,

Can you please test the WoW mouse on a different computer just to see if you get the same error message?

If the WoW mouse is defective, we can offer you a replacement.

Please provide the following information for warranty purpose:

- Purchase Date
- Purchase Location
- Proof of purchase, (a copy of the receipt, email order confirmation, credit card statement)
- Your full shipping Address

Please log in to your customer care account and click review/update request and update this ticket with appropriate information.

Please continue to monitor our website for new releases and thanks again for your interest in SteelSeries Professional Gaming Gear.
–
AK
__________________________________________

I had one on order for 6 months up here in Canada, but found it on a shelf in the states over the weekend.

I’d read the poor reviews, but wanted to satisfy my curiosity after all this time, so I disposed of some disposable income and picked one up.

For starters my buttons feel like they’re made out of cheap ass plastic, as in really cheap ass for the $ i paid..WTF?!?

It gives me the tingles in my fingers and i thought i had a major issue with RSI after playing for 5 hours straight but no, apparantly it’s some issue where there’s electricity being leaked out onto the chasis. I want to return mine but their tech support hasn’t gotten back to me. So much for money well spent.

I think im going to hit up a G5 or the mamba, which is kinda too expensive. there’s even a bunch of guys suing blizzard for it at http://petitiononline.com/wowmouse

seems like there’s so much complaints about the mouse in every forum i searched for. wtf

I’d like to know the dimensions before taking a chance.