I had been dreading this call all day. I was going to have to dial-up Comcast and attempt to order a couple of Cable Cards for a TiVo HD XL and I wasn’t looking forward to the ensuing conversations. To my absolute surprise though, the call went well.
The billing specialist listened to my needs, recommended the right solution which happened to be two cable cards and didn’t try to rape me on the price. I simply have never had such a pleasant experience with a Comcast tool before. Even when he offered Comcast Digital Voice and found out that I had been a Vonage subscriber for five years, he didn’t keep forcing the issue – first that has ever happened.
So to the Comcast billing specialist that wasn’t bitchy and rude, thank you. Hopefully more of your fellow associates follow your lead.
Update: I’m back to hating Comcast more than anything else in the world. Anything. The dude mentioned above that I could pick up my Cable Cards at my local Comcast office today. So I just went up there only to be told that, no, they cannot give ‘em to me and they were going to charge me $35 to install them on Wednesday. Gawd, I hate Comcast. Superman and Lex Luther are tighter buds than I and Comcast.
$35 isn’t that much, but it’s the fact Comcast earned a bit of respect after the my pleasant conversation early today, only to lose every last bit of it with a visit to my local Comcast office.
I’m glad that you’ve had such a good experience because I’ve been fighting with comcast for the past week and they just bounce me around from incompetent person to the next. Do you remember the person’s name who helped you?
[this comment no longer applicable] :)
Ay ay ay, this sounds like Time Warner but trust me you better off with Comcast…I think.
Matt,
I apologize for the troubles we caused.
Please allow me to assist. If it is not so much of a trouble, will you please send me your best contact number and the phone number on the account?
Thank for sharing this post. I appreciate the opportunity to assist.
Mark Casem
Comcast Corp.
We_Can_Help@cable.comcast.com
I had a similar experience a couple of weeks ago when I moved to a Comcast town. I thought Cablevision was bad (had them a while ago, and then had TWC which was good), but Comcast is the worst by far.
I ordered the Cablecards for a Tivo HD, and the guy showed up on Saturday with a cable box. Then they said no one could come until Monday at 9am, so I took the morning off. They didn’t show up so I called and they said they never had an appointment listed. Better still, the rep told me they could only offer the HD package if I ordered an HD box. I politely corrected the person and explained that the cablecards actually replace the box. No cigar! The dude insisted that I was wrong. At that point I changed gears and told to look up cablecards on Wikipedia while I waited, so that he would sound like an ass on the phone with other customers. He put me on hold and I guess someone corrected his sorry minimum wage ass. I was fuming at that point because it was taking 3 weeks total from the time I called to the actual card installation.
They were supposed to come back at 3pm and then made it by 6pm. Every time I called to ask if they would show up, the lady would literately pretend not hear me and read from a script, almost saying “shut up peasant!”
Unfortunately, FIOS is not available and the satellite signal is bad is the neighborhood. I’m stuck knee deep in their shit.
Honestly, I have not received my first bill, and I’m afraid it will be littered with mistake and I’ll have to call them again. Before I call them, I actually have heart palpitation go nuts. Yes folks, I have a physical reaction to their customer service. How bad is that for a company.
Just wait until you find out that you don’t get all the channels you can get with the cable box. Funny, they usually happen to be all the good HD channels too. Welcome to TIVO HD!