Comments on: My tale of a pleasant experience with a Comcast rep [Update: I'm back to hating Comcast] http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/ Gadgets, gear and computer hardware. Sat, 05 Dec 2009 05:15:26 -0500 hourly 1 By: Yet another Comcast FAIL post http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-970061 Yet another Comcast FAIL post Wed, 14 Jan 2009 16:30:53 +0000 http://www.crunchgear.com/?p=47944#comment-970061 [...] Sun. I totally understand the frustration as Comcast finally installed a few Cable Cards only after I wrote a post about the company’s incompetence. It’s sad that it requires an influential media [...] [...] Sun. I totally understand the frustration as Comcast finally installed a few Cable Cards only after I wrote a post about the company’s incompetence. It’s sad that it requires an influential media [...]

]]> By: CrunchGear » Archive » Truly Comcastic service, for real this time http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-954083 CrunchGear » Archive » Truly Comcastic service, for real this time Mon, 01 Dec 2008 23:16:00 +0000 http://www.crunchgear.com/?p=47944#comment-954083 [...] of hobby to post our Comcast experiences here at CG, more often than not because they’ve been terribletastic and we needed to be angry publicly for our own satisfaction. This time however it’s quite a [...] [...] of hobby to post our Comcast experiences here at CG, more often than not because they’ve been terribletastic and we needed to be angry publicly for our own satisfaction. This time however it’s quite a [...]

]]> By: CrunchGear » Archive » Good news? Cox Communications to become a wireless (read: cellphone) provider next year http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-942877 CrunchGear » Archive » Good news? Cox Communications to become a wireless (read: cellphone) provider next year Mon, 27 Oct 2008 20:40:47 +0000 http://www.crunchgear.com/?p=47944#comment-942877 [...] now I ask, how does Cox rate? We’ve all heard the Comcast horror stories, and I’ve only used Cablevision and Time Warner, so I’ve not idea how Cox [...] [...] now I ask, how does Cox rate? We’ve all heard the Comcast horror stories, and I’ve only used Cablevision and Time Warner, so I’ve not idea how Cox [...]

]]> By: Shagate http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938414 Shagate Tue, 14 Oct 2008 18:19:00 +0000 http://www.crunchgear.com/?p=47944#comment-938414 Just wait until you find out that you don't get all the channels you can get with the cable box. Funny, they usually happen to be all the good HD channels too. Welcome to TIVO HD! Just wait until you find out that you don’t get all the channels you can get with the cable box. Funny, they usually happen to be all the good HD channels too. Welcome to TIVO HD!

]]> By: Fausto http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938371 Fausto Tue, 14 Oct 2008 16:56:34 +0000 http://www.crunchgear.com/?p=47944#comment-938371 I had a similar experience a couple of weeks ago when I moved to a Comcast town. I thought Cablevision was bad (had them a while ago, and then had TWC which was good), but Comcast is the worst by far. I ordered the Cablecards for a Tivo HD, and the guy showed up on Saturday with a cable box. Then they said no one could come until Monday at 9am, so I took the morning off. They didn't show up so I called and they said they never had an appointment listed. Better still, the rep told me they could only offer the HD package if I ordered an HD box. I politely corrected the person and explained that the cablecards actually replace the box. No cigar! The dude insisted that I was wrong. At that point I changed gears and told to look up cablecards on Wikipedia while I waited, so that he would sound like an ass on the phone with other customers. He put me on hold and I guess someone corrected his sorry minimum wage ass. I was fuming at that point because it was taking 3 weeks total from the time I called to the actual card installation. They were supposed to come back at 3pm and then made it by 6pm. Every time I called to ask if they would show up, the lady would literately pretend not hear me and read from a script, almost saying "shut up peasant!" Unfortunately, FIOS is not available and the satellite signal is bad is the neighborhood. I'm stuck knee deep in their shit. Honestly, I have not received my first bill, and I'm afraid it will be littered with mistake and I'll have to call them again. Before I call them, I actually have heart palpitation go nuts. Yes folks, I have a physical reaction to their customer service. How bad is that for a company. I had a similar experience a couple of weeks ago when I moved to a Comcast town. I thought Cablevision was bad (had them a while ago, and then had TWC which was good), but Comcast is the worst by far.

I ordered the Cablecards for a Tivo HD, and the guy showed up on Saturday with a cable box. Then they said no one could come until Monday at 9am, so I took the morning off. They didn’t show up so I called and they said they never had an appointment listed. Better still, the rep told me they could only offer the HD package if I ordered an HD box. I politely corrected the person and explained that the cablecards actually replace the box. No cigar! The dude insisted that I was wrong. At that point I changed gears and told to look up cablecards on Wikipedia while I waited, so that he would sound like an ass on the phone with other customers. He put me on hold and I guess someone corrected his sorry minimum wage ass. I was fuming at that point because it was taking 3 weeks total from the time I called to the actual card installation.

They were supposed to come back at 3pm and then made it by 6pm. Every time I called to ask if they would show up, the lady would literately pretend not hear me and read from a script, almost saying “shut up peasant!”

Unfortunately, FIOS is not available and the satellite signal is bad is the neighborhood. I’m stuck knee deep in their shit.

Honestly, I have not received my first bill, and I’m afraid it will be littered with mistake and I’ll have to call them again. Before I call them, I actually have heart palpitation go nuts. Yes folks, I have a physical reaction to their customer service. How bad is that for a company.

]]> By: Comcastcares1 http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938333 Comcastcares1 Tue, 14 Oct 2008 14:24:23 +0000 http://www.crunchgear.com/?p=47944#comment-938333 Matt, I apologize for the troubles we caused. Please allow me to assist. If it is not so much of a trouble, will you please send me your best contact number and the phone number on the account? Thank for sharing this post. I appreciate the opportunity to assist. Mark Casem Comcast Corp. We_Can_Help@cable.comcast.com Matt,

I apologize for the troubles we caused.

Please allow me to assist. If it is not so much of a trouble, will you please send me your best contact number and the phone number on the account?

Thank for sharing this post. I appreciate the opportunity to assist.

Mark Casem
Comcast Corp.
We_Can_Help@cable.comcast.com

]]> By: ed http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938203 ed Tue, 14 Oct 2008 03:13:35 +0000 http://www.crunchgear.com/?p=47944#comment-938203 Ay ay ay, this sounds like Time Warner but trust me you better off with Comcast...I think. Ay ay ay, this sounds like Time Warner but trust me you better off with Comcast…I think.

]]> By: CrunchGear » Archive » Casio claims a fingerprint inside camera, voids warranty http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938154 CrunchGear » Archive » Casio claims a fingerprint inside camera, voids warranty Mon, 13 Oct 2008 23:20:58 +0000 http://www.crunchgear.com/?p=47944#comment-938154 [...] of bad PR you could have avoided. Or maybe it would go on the internet — we just posted an exceptionally pleasant interaction with a Comcast person, although as I understand it, the guys at the Comcast store Matt is going to are hard at work [...] [...] of bad PR you could have avoided. Or maybe it would go on the internet — we just posted an exceptionally pleasant interaction with a Comcast person, although as I understand it, the guys at the Comcast store Matt is going to are hard at work [...]

]]> By: Devin Coldewey http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938152 Devin Coldewey Mon, 13 Oct 2008 23:07:06 +0000 http://www.crunchgear.com/?p=47944#comment-938152 [this comment no longer applicable] :) [this comment no longer applicable] :)

]]> By: ComcastHater http://www.crunchgear.com/2008/10/13/my-tale-of-a-pleasant-experience-with-a-comcast-rep/comment-page-1/#comment-938132 ComcastHater Mon, 13 Oct 2008 20:56:15 +0000 http://www.crunchgear.com/?p=47944#comment-938132 I'm glad that you've had such a good experience because I've been fighting with comcast for the past week and they just bounce me around from incompetent person to the next. Do you remember the person's name who helped you? I’m glad that you’ve had such a good experience because I’ve been fighting with comcast for the past week and they just bounce me around from incompetent person to the next. Do you remember the person’s name who helped you?

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