Comments on: Review: HTC Touch Pro (Sprint) and HTC Fuze (AT&T) http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/ Gadgets, gear and computer hardware. Tue, 10 Nov 2009 06:10:19 -0500 hourly 1 By: <fb:name linked="false" useyou="false" uid="100000049233072">Sean McCoy</fb:name> http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-1060338 Sean McCoy Wed, 22 Jul 2009 19:44:27 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-1060338 Let me start by saying that the HTC Touch Pro is a fantastic phone with more features than I knew what to do with -- while it worked. I had some of the problems that many others have noted: signal strength is not great; battery life is terrible, phantom dialing while in my pocket and occasional lock-ups. To be honest, I don’t talk on the phone all that much, so I was able to overlook these problems because of how well it worked for e-mails, messaging, internet, and I loved the GPS (Although GPS does suck the life right out of the battery. No long trips without a car charger.). Then, after roughly 6 months, the touchscreen goes dead. I figure, no problem, the phone is less than a year old, my wife has the protection plan on it. All I should have to do is take it back to the Sprint store where I got it, and have it replaced. So I go to the Sprint store, and they tell me that I have to take it to the service center. I'm thinking that's reasonable, maybe they will be able to take a look at it and repair the problem right there. I take the phone to the service center, explain the problem, and they don't even need to look at the phone. They've been seeing this problem a lot with the Touch Pro. So I'm thinking great, they know exactly how to fix it. No, it turns out that they don't actually fix anything there. They don't even send the phone to be repaired. You have to arrange that on your own, but they did give us a number that they thought could handle the problem. At this point my wife tells them that we have the protection plan. The service representative says that he can replace the phone, but it would be 1 to 2 months before they could get one in. I ask what my other options are, and he offers to replace it with a Blackberry Curve. Price wise, feature wise -- these phones do not even come close to comparing. I ask how much it would be to upgrade to a Palm Pre. He gets on the computer, sees that we've been with Sprint for ( I believe ) 10 to 12 years, and tells us that we are not eligible for an upgrade for 21 months, and we can take the Curve, or take it up with customer service. My wife dealt with customer service, so I can not say exactly how things went with them. All I do know is that they were of no help to us either, so my wife found out what it would cost to get out of our contract. In the end, I am going to end up with a seriously downgraded phone, finish out my contract, switch to another phone company and make sure that everyone I talk to knows about the quality of Sprint's customer service, and how much their protection plan is worth. Let me start by saying that the HTC Touch Pro is a fantastic phone with more features than I knew what to do with — while it worked. I had some of the problems that many others have noted: signal strength is not great; battery life is terrible, phantom dialing while in my pocket and occasional lock-ups. To be honest, I don’t talk on the phone all that much, so I was able to overlook these problems because of how well it worked for e-mails, messaging, internet, and I loved the GPS (Although GPS does suck the life right out of the battery. No long trips without a car charger.).
Then, after roughly 6 months, the touchscreen goes dead. I figure, no problem, the phone is less than a year old, my wife has the protection plan on it. All I should have to do is take it back to the Sprint store where I got it, and have it replaced. So I go to the Sprint store, and they tell me that I have to take it to the service center. I’m thinking that’s reasonable, maybe they will be able to take a look at it and repair the problem right there.
I take the phone to the service center, explain the problem, and they don’t even need to look at the phone. They’ve been seeing this problem a lot with the Touch Pro. So I’m thinking great, they know exactly how to fix it. No, it turns out that they don’t actually fix anything there. They don’t even send the phone to be repaired. You have to arrange that on your own, but they did give us a number that they thought could handle the problem. At this point my wife tells them that we have the protection plan. The service representative says that he can replace the phone, but it would be 1 to 2 months before they could get one in. I ask what my other options are, and he offers to replace it with a Blackberry Curve. Price wise, feature wise — these phones do not even come close to comparing. I ask how much it would be to upgrade to a Palm Pre. He gets on the computer, sees that we’ve been with Sprint for ( I believe ) 10 to 12 years, and tells us that we are not eligible for an upgrade for 21 months, and we can take the Curve, or take it up with customer service.
My wife dealt with customer service, so I can not say exactly how things went with them. All I do know is that they were of no help to us either, so my wife found out what it would cost to get out of our contract. In the end, I am going to end up with a seriously downgraded phone, finish out my contract, switch to another phone company and make sure that everyone I talk to knows about the quality of Sprint’s customer service, and how much their protection plan is worth.

]]> By: abcyesn http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-991800 abcyesn Sat, 14 Mar 2009 02:34:57 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-991800 The display models at AT&T stores for the Fuze are pretty slow, and make the phone seem very sluggish, yet I hear the phone is pretty fast in terms of loading its own applications. Touchflo3d also wasn't as quick nor as responsive as I've heard as well. Out of the box, is the Fuze generally sluggish, or was there just problems with the display models? Also, way too many people I know are suggesting the iPhone over the Fuze, including the store workers themselves, and a big issue seems to be Windows Mobile. What would be the pro's and con's of Winmo for a Winmo noobie? For those that own both the iPhone and the Fuze, what do you like and dislike about each phone? share your views with me at http://www.HTCFuze.org Take care. The display models at AT&T stores for the Fuze are pretty slow, and make the phone seem very sluggish, yet I hear the phone is pretty fast in terms of loading its own applications. Touchflo3d also wasn’t as quick nor as responsive as I’ve heard as well. Out of the box, is the Fuze generally sluggish, or was there just problems with the display models?

Also, way too many people I know are suggesting the iPhone over the Fuze, including the store workers themselves, and a big issue seems to be Windows Mobile. What would be the pro’s and con’s of Winmo for a Winmo noobie? For those that own both the iPhone and the Fuze, what do you like and dislike about each phone?

share your views with me at http://www.HTCFuze.org Take care.

]]> By: unknown http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-988994 unknown Fri, 06 Mar 2009 03:13:00 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-988994 that is not ture you can IM with the TouchPro that is not ture you can IM with the TouchPro

]]> By: unknow http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-986912 unknow Sat, 28 Feb 2009 13:53:22 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-986912 ALSO NO AIM IN THE HTC. ALSO NO AIM IN THE HTC.

]]> By: abcyesn http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-983153 abcyesn Thu, 19 Feb 2009 01:22:47 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-983153 The HTC FUZE includes a unique AT&T defined 5 row slide out / slide away QWERTY keyboard for quick text entry and ultra fast messaging. The world is your office with the power of Windows Mobile 6.1 Professional. Get full access to your Microsoft® Office Outlook® Mobile, contacts, calendar, notes and tasks; edit Microsoft® Office documents or view Adobe® PDF attachments, or take advantage of support for multiple email applications including Microsoft Direct Push, Blackberry® Connect™ or any number of consumer email options. good phone, check http://www.HTCFuze.org before you buy. The HTC FUZE includes a unique AT&T defined 5 row slide out / slide away QWERTY keyboard for quick text entry and ultra fast messaging. The world is your office with the power of Windows Mobile 6.1 Professional. Get full access to your Microsoft® Office Outlook® Mobile, contacts, calendar, notes and tasks; edit Microsoft® Office documents or view Adobe® PDF attachments, or take advantage of support for multiple email applications including Microsoft Direct Push, Blackberry® Connect™ or any number of consumer email options.

good phone, check http://www.HTCFuze.org before you buy.

]]> By: Ksheal http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-982240 Ksheal Mon, 16 Feb 2009 06:37:43 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-982240 I have the HTC Pro and the only complaint I have regarding the phone is the location of the clock. I hate the clock being in the middle of the phone , otherwise, no complaints. I have the HTC Pro and the only complaint I have regarding the phone is the location of the clock. I hate the clock being in the middle of the phone , otherwise, no complaints.

]]> By: My next phone – Apple iPhone or Windows Mobile? http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-979500 My next phone – Apple iPhone or Windows Mobile? Sun, 08 Feb 2009 09:49:08 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-979500 [...] CrunchGear [...] [...] CrunchGear [...]

]]> By: dumavi http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-975957 dumavi Thu, 29 Jan 2009 05:06:32 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-975957 What telephone is better as far as battery: iPAQ 610 Business Navigator or HTC Fuze?. Thanks. What telephone is better as far as battery: iPAQ 610 Business Navigator or HTC Fuze?. Thanks.

]]> By: anne http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-975065 anne Tue, 27 Jan 2009 14:23:40 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-975065 do you think the htc touch pro will ever get the andrioid market? do you think the htc touch pro will ever get the andrioid market?

]]> By: iPhone 3G » Blog Archive » CrunchDeals: HTC Fuze for $149.99 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-970440 iPhone 3G » Blog Archive » CrunchDeals: HTC Fuze for $149.99 Thu, 15 Jan 2009 17:47:10 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-970440 [...] HTC Fuze (see our review here) is on sale for a namby-pamby $149.99 with two-year contract. That’s a good deal for a device [...] [...] HTC Fuze (see our review here) is on sale for a namby-pamby $149.99 with two-year contract. That’s a good deal for a device [...]

]]> By: CrunchDeals: HTC Fuze for $149.99 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-970414 CrunchDeals: HTC Fuze for $149.99 Thu, 15 Jan 2009 16:37:36 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-970414 [...] HTC Fuze (see our review here) is on sale for a namby-pamby $149.99 with two-year contract. That’s a good deal for a device [...] [...] HTC Fuze (see our review here) is on sale for a namby-pamby $149.99 with two-year contract. That’s a good deal for a device [...]

]]> By: Tim (not one above) http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-969923 Tim (not one above) Wed, 14 Jan 2009 05:56:13 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-969923 I have this phone, but I am not sure I am thrilled by it. What I love: graphics, gps, keyboard, camera, and that it understand when you talk to it, or write on it, YouTube. I love that you can say: "Call Jim Smith at home" and it does it or "Go Excel" and it launches the app... cool. What I don't love: touch screen, speed, battery life, location of buttons. Touch Screen: Activates on calls, reminders, and texts. If you ignore them and the screen has contact with something your phone can do something unintended, it calls people on its own, sends blank text messages too. This can cost you and your contacts a bunch of money. Speed: It can be really sluggish, and it buffers actions, I unintentionally bought 2 premium TV services. I clicked on the screen a couple of times, because I thought it was not reacting, but all of a sudden the screen changed about 10 times in a second, and I guess one of the screens was me buying premium services. Battery Life: wish it was better. Location of Buttons: When texting, my left index finger rests against the power button, at first I had a tendency to turn off the phone while typing, it was annoying. What is up with the "Do you wand to save..." comment. How could they not spell check that? But overall, I love the phone, most issues could be fixed with software fixes. Still wish I could get Android on it. I have this phone, but I am not sure I am thrilled by it.

What I love: graphics, gps, keyboard, camera, and that it understand when you talk to it, or write on it, YouTube. I love that you can say: “Call Jim Smith at home” and it does it or “Go Excel” and it launches the app… cool.

What I don’t love: touch screen, speed, battery life, location of buttons.
Touch Screen: Activates on calls, reminders, and texts. If you ignore them and the screen has contact with something your phone can do something unintended, it calls people on its own, sends blank text messages too. This can cost you and your contacts a bunch of money.
Speed: It can be really sluggish, and it buffers actions, I unintentionally bought 2 premium TV services. I clicked on the screen a couple of times, because I thought it was not reacting, but all of a sudden the screen changed about 10 times in a second, and I guess one of the screens was me buying premium services.
Battery Life: wish it was better.
Location of Buttons: When texting, my left index finger rests against the power button, at first I had a tendency to turn off the phone while typing, it was annoying.

What is up with the “Do you wand to save…” comment. How could they not spell check that?

But overall, I love the phone, most issues could be fixed with software fixes. Still wish I could get Android on it.

]]> By: Scott http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-960970 Scott Sat, 20 Dec 2008 02:26:30 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-960970 I have the HTC Diamond Pro, and I can tell you, this phone is 100 times better than my iPhone. I gave the iPhone to my oldest daughter... This phone is AMAZING!!! If you have the chance to get this phone, get it! Don't pass this one up! I have the HTC Diamond Pro, and I can tell you, this phone is 100 times better than my iPhone. I gave the iPhone to my oldest daughter… This phone is AMAZING!!! If you have the chance to get this phone, get it! Don’t pass this one up!

]]> By: abcyesn http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-960082 abcyesn Wed, 17 Dec 2008 11:33:11 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-960082 For AT&T business customers who demand the most out of their smartphones, the HTC Fuze is up to the task, delivering plenty of features, good performance, and a functional design. http://www.HTCFuze.org is a good site for it.ab For AT&T business customers who demand the most out of their smartphones, the HTC Fuze is up to the task, delivering plenty of features, good performance, and a functional design. http://www.HTCFuze.org is a good site for it.ab

]]> By: costco htc fuze | Download Cell Phones http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-958762 costco htc fuze | Download Cell Phones Sat, 13 Dec 2008 13:55:52 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-958762 [...] CrunchGear » Archive » Review: HTC Touch Pro (Sprint) and HTC Fuze … [...] [...] CrunchGear » Archive » Review: HTC Touch Pro (Sprint) and HTC Fuze … [...]

]]> By: CrunchGear » Archive » HTC Touch Pro comes to Verizon http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-951399 CrunchGear » Archive » HTC Touch Pro comes to Verizon Mon, 24 Nov 2008 12:27:31 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-951399 [...] phones now rivals that of AT&T and T-Mobile. It doesn’t appear to be any different than Sprint’s Touch Pro or AT&T’s Fuze. The HTC Touch Pro has landed on Verizon for $350 with a 2-year [...] [...] phones now rivals that of AT&T and T-Mobile. It doesn’t appear to be any different than Sprint’s Touch Pro or AT&T’s Fuze. The HTC Touch Pro has landed on Verizon for $350 with a 2-year [...]

]]> By: » Top 10 Gadgets expected to be sold out on Black Friday or Christmas Gadget Reviews | Loopy Gadgets - consumer electronics and gadgets http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-950977 » Top 10 Gadgets expected to be sold out on Black Friday or Christmas Gadget Reviews | Loopy Gadgets - consumer electronics and gadgets Sat, 22 Nov 2008 02:39:45 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-950977 [...] only $299 and it is a great alternative to the iPhone so it will sell for the Holiday. According to Crunch Gear this is one of the best HTC handset in the US right [...] [...] only $299 and it is a great alternative to the iPhone so it will sell for the Holiday. According to Crunch Gear this is one of the best HTC handset in the US right [...]

]]> By: Not Everyone Loves The HTC Touch Pro… - Mobile Phone News From Omio http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-949940 Not Everyone Loves The HTC Touch Pro… - Mobile Phone News From Omio Wed, 19 Nov 2008 15:18:28 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-949940 [...] down just as swimmingly as on this side of the Atlantic. Cnet went with 3.5 out of 5 stars, and CrunchGear branded it “the best phone we’ve seen from HTC yet.” Probably because they will never [...] [...] down just as swimmingly as on this side of the Atlantic. Cnet went with 3.5 out of 5 stars, and CrunchGear branded it “the best phone we’ve seen from HTC yet.” Probably because they will never [...]

]]> By: tim http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-948052 tim Thu, 13 Nov 2008 18:33:49 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-948052 I thought I heard a little bit back that the touchHD isn't coming to the states, if that's where you are. I thought I heard a little bit back that the touchHD isn’t coming to the states, if that’s where you are.

]]> By: Fuzable Links 2 - More HTC Fuze Linkage | Fuze Site http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/comment-page-1/#comment-947976 Fuzable Links 2 - More HTC Fuze Linkage | Fuze Site Thu, 13 Nov 2008 15:03:11 +0000 http://www.crunchgear.com/2008/11/12/review-htc-touch-pro-sprint-and-htc-fuze-att/#comment-947976 [...] Cruchgear Mini Review ( Sprint Touch Pro vs HTC Fuze - Also shows how bad the Sprint Version looks IMHO. [...] [...] Cruchgear Mini Review ( Sprint Touch Pro vs HTC Fuze – Also shows how bad the Sprint Version looks IMHO. [...]

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