Logitech shines where Monster Cable failed

by Matt Burns on November 19, 2008

Remember a few weeks back when my Monster Central remote suddenly stopped working? If you didn’t, its no biggie, I still love ya. Anyway, here is a nice story about how Logitech handled a similar out of warranty issue with a Harmony remote. Instead of sending the guy packing and with the advice to buy a new remote – like Monster Cable did with me – they shipped him a brand spanking new remote. Yeah, I’m still a little burned that Monster didn’t do anything for me so it’s nice to see a company actually care about their customers. Oh, and by the way, the Monster Remote is made by Logitech just supported by a Monster Cable. Food for thought.

Antonio - November 19th, 2008 at 5:14 pm GMT+5

“Oh, and by the way, the Monster Remote is made by Logitech just supported by a Monster Cable. Food for thought.”

I wonder if Logitech treats the 360 remotes the same way…

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Paul G - November 19th, 2008 at 5:20 pm GMT+5

I had a similar experience with Logitech – no nonsense support and was also impressed. They didn’t play games, assume I was an idiot or even made me send back my broken revolution mouse.

This is why I will always spend my hard earned money on Logitech products. Thrustmaster is also has great support.

Apple is also fantastic.

Companies with terrible support (to name a few) Microsoft ( take note as a customer, I don’t wish to negotiate repair fees on a product with known defects. ) Both my Xbox and Xbox360 broke.

and the worst Thermaltake ( you guys can blow me ) – never buy anything from them.

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Alex - November 20th, 2008 at 8:16 am GMT+5

Are you really suprised at how Monster treated you? They are one of the worst company in the US. I’m surpised they didn’t sue for for complaining.

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Alex - November 20th, 2008 at 8:16 am GMT+5

Are you really suprised at how Monster treated you? They are one of the worst company in the US. I’m surpised they didn’t sue for for complaining.

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