Sounds like Brandon R didn’t know what he was talking about. Too bad the customer had to go through this kind of experience. It’s always good to get a second opinion though, and write down the names of everyone spoken to. Hopefully Brandon got at least a slap on the wrist. The customer might have had better luck getting his GM or Chrysler covered under warranty with people like Brandon working at customer service.

I just had my second Seagate 200gb 7200RPM laptop drive fail. I had my first one fail two months after I bought it. Dummy me hasn’t made a backup in a month, I lost alot of important data unfortunately, and data recovery is very expensive but at least Seagate is willing to replace the drive so I’m not out the 130 bucks I spent on it. I’m so paranoid about hard drive failure I’m going to buy two portable externals for backups just to be safe.

Just remember that hard drives endure a hellish life. Moving, heat, spinning. They do fail and can be unpredicatble. Always backup important data more often than you think you should – especially with laptop drives as they are more prone to failure. It is far cheaper to replace a hard drive periodically (or buy an external or spare for backups) than it is to recover if it is even possible.

Guess I should have bought the drive through an official channel, but I only know that after reading the bit above that they only warranty that way, so in effect they do not really stand behind there products, unless there have to….

never had that with a failed samsung i got from ebay, 2.5 years in of 24/7 use it started to make a grinding noise, samsung online warranty showed it to still be under warranty, shipped it off, new drive back in 3 days, go samsung.

guess what i’ll be replacing this ticking seagate with……..

The rep just used bad wording. he should have just said according to his records the drive was out of warranty but any inaccuracy could be corrected with a proof of purchase.

Without a receipt, the serial number is the only indication a manufacturer may have to indicate a reference date.

SO keep thos receipts handy, and make sure they are dated!

I actually had a hard drive of theirs crash after a month of use and they wouldn’t replace it because I purchased it through dell.

I ended up suing them in small claims court and winning the judgment (for more than the actual drive cost)

I’ll never buy another seagate again.

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/warranty_statements/

The CSR later says: “Brandon R.: Also if there is a mistake with the date of purchase then you will be able to send us a receipt and we can get that changed in the system and you will be covered.”

Kinda contradictory, but that’s a problem with Brandon, not the warranty policy. It’s nice that they’ll cover it at all based on the manufacture date if you don’t have proof of purchase.

I’d a been…”WTF! Get me a new *uckin’ drive or I’m gonna @hit all over any Seagate product I see. You …” Etc, etc.

Crappy service.

Your warranty link leads to a 500 Internal Server Error.