I just recently, less than a month ago, was involuntarilly switched from Alltel to Verizon. After this, out of our 4 phone lines I wanted to suspend one of them and cancel the texting, a $20.00 amonth charge, from that day forward. For some reason the rep that I spoke to, without informing me of this, took texting off for the whole billing month go back to the beginning of the billing month, before the date of the suspension and the date of the call to them. When I received my bill, it had $1396.00 worth of charges. The first time I called, I was able to get the rep to give me the credit but later discovered that the credit was denied. Called them back again and after another hour and a half they agreed it was their error and would give me the credits for the data usage but not the taxes and fees that were tacked onto that data, another $125.00 approximately. As of today my credits are still pending, with 12 days until my billing due date. I am now trying to figure out what my best course of action is if I don’t get my credits. And even if I do get my credits, hope, hope, hope, I am still being charged this $125.00 more than my bill should be. This is my first month with Verizon. HELLO!

This is what happens when I company doesn’t value people and actually tries to make money off of their ignorance (there is probably tons of research that goes into this as well…)

I decided to cancel Verizon after like 3 years of having a data card with them…started with unlimited and they sneakily converted all or most accounts to the 5g(without us really knowing understanding ). Anyway, I decided to quit the service in the middle of the month….little did I know. This is a lesson thought some of you might like to know about . Because I quit in the middle of the month , they prorated the time..ok …but in MB, yes in MB..so I ended up paying three times the amount for the whole bill for half a month. I argued with two supervisors for over an hour and a half…they wouldnt budge. I am PISSSED. As a longtime customer , I feel completely screwed over…and they never mentioned they would pro rate the MG usage…I even tried to change ending time to end of month date…they wouldnt budge. Its just so ridiculous they can get a way with this…anyone have any suggestions on a class action lawsuit. I cannot even believe this kind of thing is legal..VERIZON WIRELESS COMPANY ARE BILLING THUGS!!!!

Verizon won’t budge in it. They said its my mistake. I understand that. So rap the top of my head with your knuckles. Don’t use a sledgehammer to rap my head.

Couple questions I have.
1. Why is internet automatically turned on? You actually have to turn it off or block it.
2. After the 1st video that was 11.73MB and a cost of $167.82. Being a good corporate citizen shouldn’t you notify the primary account (your valued customer) holder that the phone bill just doubled in 5 mins? They told me they have millions of customers and that was not feasible.
3 Shouldn’t there be a capped of what you have to pay? The so called “Unlimited plan” is $30.00 a month.
4. How do you Mr./Ms. Cellphone company charge a customer $500 for 5GB of data? Or a $170 for 1 youtube video?

This is price gouging plain and simple.

My biggest complaint on the Verizon system is the way it keeps track of your usage. You cant get up the minute stats… It will give you data from where you were at 6 hours ago.

So, trying to make sure you are not going over by the end of the month becomes a guessing game.

http://www.viewfromlondon.com/2009/03/what-if-mobile-phone-operators-ran-hairdressing-salons.html