Comments on: Time Warner looks for best way to drive away customers

By: Tamara Larkin

Tamara Larkin — Fri, 07 Aug 2009 01:37:09 +0000

I had cable and internet service through Time Warner and was advised that I should add the digital phone service to “bundle”. I took time off work for them to come out to install the digital phone service. They arrived promptly and spent less than 5 minutes. Upon leaving they advised I was “All set up” I asked about my security system due to the phone connection.

The service guy said “Your all set”. After they left I immediately went on the internet — IT DIDN’T WORK. I took over an hour for the “HELP” desk to get the internet back up and running. I then tested the alarm system (6 pm)… IT DIDN’T WORK. I called the “HELP” desk. I requested they send a tech back out to handle. I was advised they would be here before 8 pm. It is now 8:30 – NO TECH.

I just called the “HELP” desk and asked of status. They “don’t know when the tech will be here” … it may not be tonight. I asked to speak with a supervisor. I was advised by the HELP desk that the supervisor JONATHAN said he WOULD NOT TAKE THE CALL! UNBELIEVABLE. THIS IS PATHETIC SERVICE.

By: Dielie

Dielie — Sat, 11 Jul 2009 11:01:57 +0000

I live in England, but if I did live in America, I would change abd switch to the smallest ISP I could find

By: thebeancounter

thebeancounter — Mon, 04 May 2009 19:07:23 +0000

I’ll assume that was a joke.I live in Jeff county and my house ALONE has 6 pc’s hooked to the net.And seeing as Beaumont is just as big as San Antone,I think bandwidth caps are JUST as likely to happen in your city as in Beaumont.

And from what I read elsewhere online, Time Warner Pirates (oops I mean CABLE) has already gotten so much bad publicity and heat from both consumers as well as elected officials, that they have CANCELED the BMT cap experiment.

By: You can't spell either

You can't spell either — Sun, 03 May 2009 18:18:05 +0000

you can’t spell either. How to look like a complete fool, by Haxcid.

By: Congressman fighting for your right to download

Congressman fighting for your right to download — Thu, 16 Apr 2009 01:20:43 +0000

[...] Warner Cable’s plan to charge based on the amount of bandwidth that their customers use has not gone unnoticed. In fact, a congressional representative from New [...]

By: Stew

Stew — Sat, 11 Apr 2009 03:57:49 +0000

I live in the Beaumont area and have been hit with a 75$ overage bill. Only went over once but looks like this month will be over aagin. I am dropping for att dsl. I filed a complaint with the bbb and ftc as this usage limit was never mentioned at sign up. They still don’t tell you about the limit when signing up for a new account. Most people just pay the bill and have no idea what the “one time and installation fee” is for. Hope they loose the franchise here.

By: Kevin

Kevin — Mon, 06 Apr 2009 03:08:11 +0000

PX4, I guarantee you there are more internet geeks in Jefferson County than you think. I’m glad I switched to ATT when I moved to Austin. It took me three months just to get Time Warner to cut off my service. They kept billing me.

Caps. Bah. My wife is working on a Master’s degree in Studio Art online. She does about 40Gb a week. She has to upload max resolution images of her work daily! Then download all the other students work and comment on it.

That doesn’t even consider my Amazon MP3 and video downloads.

My mom, still living in Jefferson County, quit TIme Warner. It was more for the way they screwed up the channels. There’s no local NBC or Fox (I forget which) because TW doesn’t get enough income from the station there.

By: Rel

Rel — Sat, 04 Apr 2009 22:15:14 +0000

Earthlink is probably the best alternative for Triad area people. They lease their lines from TWC, but have a completely different billing structure and support group.

By: Passionate Conservative

Passionate Conservative — Sat, 04 Apr 2009 16:59:54 +0000

Time effing Warner wants you to get your movies from them, not the internet. The big question is, how will this affect the average user that has phone service—which is also using bandwidth? If you have TWC and they want to impose this, be award that if you use their phone service as well, then you could be subject to these bandwidth charges. A chat with one of their level one reps revealed nothing other than, “we’ll keep people informed.” Well, when they inform me, I’ll jump.

By: kwmi

kwmi — Sat, 04 Apr 2009 07:15:41 +0000

From a business persepctive this is suicide. Unless all other carriers adapt a simliar policy, customers will simply choose a provider that offers unlimited bandwidth for a flat rate. Even if all providers adapt this bandwidth-cap philosophy, it will create a huge market opportunity for a new company to emerge with unlimited bandwidth. This is so dumb, and I doubt any company would consider adapting this policy, given that they hope to remain profitable.

By: Adam

Adam — Sat, 04 Apr 2009 06:55:21 +0000

I have Earthlink but I believe that it is actually Time Warner’s cable plant that it goes through. If my service gets these kinds of ridiculous restrictions ill be more than happy to move to DSL. It may be slower but not having a cap would out-weigh that downside.

By: bh

bh — Sat, 04 Apr 2009 05:10:12 +0000

Yeah, caps suck. My provider put an upload cap of 30GB/day on my 100Mbps FTTH line, and it’s really limiting.

Tokyo connectivity is awful!

By: PX4 Storm

PX4 Storm — Sat, 04 Apr 2009 04:37:45 +0000

I signed up for a two year price lock on all my services from TW about 6 months ago.

There’s no way they re going to impose caps here in San Antonio.

Beaumont, maybe. But heck, I don’t think there are more than 20 or 30 internet capable computers in all of Jefferson County.

By: pbhj

pbhj — Sat, 04 Apr 2009 02:37:10 +0000

“obligarchy” – wasn’t it a pun on obligatory/oligarchy to show that the monopolists were the few that have a strangehold on what are considered by some to be necessary (”obligatory”) services?

By: Eric Ogunbase

Eric Ogunbase — Sat, 04 Apr 2009 02:16:08 +0000

WiseGuy, the American people have already PAID for higher speed internet than we’ve gotten! We were supposed to have 45 Mbps Down AND Up stream speeds. We were supposed to have these speeds by the year 2000 or something like it.

Just google 200 Billion broadband scandal. You’ll find out how much these companies have already ripped us off for.

By: Wise guy

Wise guy — Sat, 04 Apr 2009 01:41:35 +0000

I’m not sure what to make of this… On one hand we have had unlimited bandwidth every month for years and years. But on the other hand, it almost seems logical. when you use more minutes on your cell phone you pay more. If you turn every light, TV, PC, etc. on in your house you pay a higher electirc bill. What makes Internet bandwidth the exception? As more and more web content becomes so bandwidth rich it puts that much more of a strain on their pipes. Maybe paying a little more will equal larger faster pipes in the future. I don’t know… just a thought…

By: Muphry's Law

Muphry's Law — Sat, 04 Apr 2009 00:35:37 +0000

Muphry’s law
http://en.wikipedia.org/wiki/Gaudere%27s_Law

By: Eric Ogunbase

Eric Ogunbase — Sat, 04 Apr 2009 00:31:12 +0000

I was so happy when we moved at the end of last year, and no longer had to deal with Time Warner Cable. I’ve been considering a move back to Austin, but if it means having to deal with those jackasses…I may wait until FIOS is available down there.

By: selena

selena — Fri, 03 Apr 2009 23:51:38 +0000

This is correct. When TW had that bs fight with KXAN a few months ago, I checked into the other ISPs and dish networks to dump TWC.

I’m just off of Braker… and cannot get Uverse nor AA&T NOR Grande. I am screwed!!! And very pissed.

By: Normal Customer

Normal Customer — Fri, 03 Apr 2009 23:33:49 +0000

I’m also in Greensboro and will be canceling my TW Cable subscription