Comments on: CircuitCity.com to relaunch “in the coming weeks” http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/ Gadgets, gear and computer hardware. Thu, 03 Dec 2009 06:11:25 -0500 hourly 1 By: Randy May http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1084174 Randy May Wed, 26 Aug 2009 19:28:49 +0000 http://www.crunchgear.com/?p=83037#comment-1084174 HMMM.... Circuit city.com not same as old CC new owners.... The third party Whom HoldS prior to 3/09 CC warrantys.. Assurant Solutions says: it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts. ME says; You might have been sold or will be told your not covered if ya do Call and if ya want they'll give ya a pro rated refund from date of purchase -10 0/0 per month but if ya want here ya go Assurant Solutions says it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts. Customer service, including warranty claims, regarding purchases prior to March 31, 2009 from Circuit City retail stores or online cannot be handled by the new CircuitCity.com. If you are having trouble with a specific product, you can click here to find the manufacturer support phone number and website for hundreds of the top PC and electronics manufacturers. Extended Warranty Programs CircuitCity.com cannot handle warranty contracts issued prior to March 31, 2009, or solicit renewables or replacements of existing warranty contracts issued prior to March 31, 2009. For orders placed prior to March 31, 2009 click here for more information. 1. I purchased an extended warranty, who do I contact? Good Luck: Hope they don’t claim you bought a basic warranty like they did to me!!! I ask for a plus plan, was told thats what I bought and didn’t question it till I was in need of service, because your receipt is abreaviated,. It was suggested by others that former Salespeople at CC lied , You Lie, if not prove it!!! I thinks someone else might have, to save on claims : Oh bye the way ? … Do you know what CC abrev was for a plus PLan? Hope you do because assurant won’t tell you. All Circuit Citys used different # and Discriptions for the Two types Of warranty they Offered @ per Sabrina L.: Thank you for contacting Contract Administration Support Chat, my name is Sabrina randy: Sabrina is there any way I can obtain randy: a way to verify what CC used as a randy: plan number to distinguish the difference randy: between a basic plan and a plus plan/ Sabrina L.: The PCkits and models numbers do not affect the advantage plan. We sold two different warranties. If it has listed on your receipt of purchase a Circuit City Advantage Plan than you did not purchase accidental damage . If it has listed on your receipt that you purchased a Circuit City Advantage Plan Plus than it covered accidental damage. randy: Ok randy: the reciept is abreviated Sabrina L.: We go by what is listed on the receipt. We do not go by plan number because each store may have a different plan number listed. It would be either a Advantange Plan or Advantage Plan Plus. randy: What was the abrivation for the plus plan Sabrina L.: If you tell me how the receipt is listed, I can tell you what plan you purchased. randy: 1 csp and on top of the hassle, they want you send them proof that your reciept says Plus on it… Mine had a P… on it, but was it the right P ? when I called they said send it to them and they’ll tell me later… LOL I said P on you and called the BBB…… You may hafta File A BBB complaint In Alanta Like I did!!! ASSURANT SOLUTIONS Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615 Televisions purchased after Dec. 1, 2006: 1.800.878.1167 MP3 players, CD Players, auto audio systems, and other consumer electronics items purchased after Dec. 1, 2006: 1.800.555.4615 2. I purchased an item from CIRCUIT CITY it is not working properly what can I do? Please contact the manufacturer for any issues with your item. 3. I have service with FIREDOG who can I contact? Unfortunately there is nobody to contact. Firedog, as part of the Circuit City bankruptcy, has ceased to exist and is being liquidated. HMMM…. Circuit city.com not same as old CC new owners….
The third party Whom HoldS prior to 3/09 CC warrantys..
Assurant Solutions says:
it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts.
ME says; You might have been sold or will be told your not covered if ya do Call and if ya want they’ll give ya a pro rated refund from date of purchase -10 0/0 per month but if ya want here ya go

Assurant Solutions says it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts.

Customer service, including warranty claims, regarding purchases prior to March 31, 2009 from Circuit City retail stores or online cannot be handled by the new CircuitCity.com. If you are having trouble with a specific product, you can click here to find the manufacturer support phone number and website for hundreds of the top PC and electronics manufacturers. Extended Warranty Programs CircuitCity.com cannot handle warranty contracts issued prior to March 31, 2009, or solicit renewables or replacements of existing warranty contracts issued prior to March 31, 2009. For orders placed prior to March 31, 2009 click here for more information.

1. I purchased an extended warranty, who do I
contact?

Good Luck:
Hope they don’t claim you bought a basic warranty like they did to me!!!
I ask for a plus plan, was told thats what I bought and didn’t question it till I was in need of service, because your receipt is abreaviated,. It was suggested by others that former Salespeople at CC lied , You Lie, if not prove it!!!
I thinks someone else might have, to save on claims :
Oh bye the way ?
… Do you know what CC abrev was for a plus PLan? Hope you do because assurant won’t tell you.
All Circuit Citys used different # and Discriptions for the Two types Of warranty they Offered @ per Sabrina L.:

Thank you for contacting Contract Administration Support Chat, my name is Sabrina
randy: Sabrina is there any way I can obtain
randy: a way to verify what CC used as a
randy: plan number to distinguish the difference
randy: between a basic plan and a plus plan/

Sabrina L.: The PCkits and models numbers do not affect the advantage plan. We sold two different warranties. If it has listed on your receipt of purchase a Circuit City Advantage Plan than you did not purchase accidental damage
. If it has listed on your receipt that you purchased a Circuit City Advantage Plan Plus than it covered accidental damage.

randy: Ok
randy: the reciept is abreviated

Sabrina L.: We go by what is listed on the receipt. We do not go by plan number because each store may have a different plan number listed. It would be either a Advantange Plan or Advantage Plan Plus.

randy: What was the abrivation for the plus plan

Sabrina L.: If you tell me how the receipt is listed, I can tell you what plan you purchased.

randy: 1 csp

and on top of the hassle, they want you send them proof that your reciept says Plus on it… Mine had a P… on it, but was it the right P ?
when I called they said send it to them and they’ll tell me later… LOL I said P on you and called the BBB……
You may hafta File A BBB complaint In Alanta Like I did!!!

ASSURANT SOLUTIONS
Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615
Televisions purchased after Dec. 1, 2006: 1.800.878.1167
MP3 players, CD Players, auto audio systems, and other consumer electronics items purchased after Dec. 1, 2006: 1.800.555.4615

2. I purchased an item from CIRCUIT CITY it is not working properly what can I do?
Please contact the manufacturer for any issues with your item.
3. I have service with FIREDOG who can I contact?
Unfortunately there is nobody to contact. Firedog, as part of the Circuit City bankruptcy, has ceased to exist and is being liquidated.

]]> By: Randy http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1084144 Randy Wed, 26 Aug 2009 18:49:33 +0000 http://www.crunchgear.com/?p=83037#comment-1084144 Customer service, including warranty claims, regarding purchases prior to March 31, 2009 from Circuit City retail stores or online cannot be handled by the new CircuitCity.com. If you are having trouble with a specific product, you can click here to find the manufacturer support phone number and website for hundreds of the top PC and electronics manufacturers. Extended Warranty Programs CircuitCity.com cannot handle warranty contracts issued prior to March 31, 2009, or solicit renewables or replacements of existing warranty contracts issued prior to March 31, 2009. For orders placed prior to March 31, 2009 click here for more information. 1. I purchased an extended warranty, who do I contact? Good Luck: Hope they don't claim you bought a basic warranty like they did to me!!! I ask for a plus plan was told thats what I bought and didn't question it till I was in need of service, because your receipt is abreaviated,. It was suggested by others Salespeople lied , You Lie, if not prove it!!! Oh bye the way ? ... Do you know what CC abrev was for a plus PLan? Hope you do Cause assurant won't tell you. and on top of the hassle, they want you send them proof that your reciept says Plus on it... Mine had a P... on it, but was it the right P ? when I called they said send it to them and they'll tell me later... LOL I said P on you and called the BBB...... You may hafta File A BBB complaint In Alanta Like I did!!! ASSURANT SOLUTIONS Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615 Televisions purchased after Dec. 1, 2006: 1.800.878.1167 MP3 players, CD Players, auto audio systems, and other consumer electronics items purchased after Dec. 1, 2006: 1.800.555.4615 2. I purchased an item from CIRCUIT CITY it is not working properly what can I do? Please contact the manufacturer for any issues with your item. 3. I have service with FIREDOG who can I contact? Unfortunately there is nobody to contact. Firedog, as part of the Circuit City bankruptcy, has ceased to exist and is being liquidated. Customer service, including warranty claims, regarding purchases prior to March 31, 2009 from Circuit City retail stores or online cannot be handled by the new CircuitCity.com. If you are having trouble with a specific product, you can click here to find the manufacturer support phone number and website for hundreds of the top PC and electronics manufacturers. Extended Warranty Programs CircuitCity.com cannot handle warranty contracts issued prior to March 31, 2009, or solicit renewables or replacements of existing warranty contracts issued prior to March 31, 2009. For orders placed prior to March 31, 2009 click here for more information.

1. I purchased an extended warranty, who do I
contact?

Good Luck:
Hope they don’t claim you bought a basic warranty like they did to me!!!
I ask for a plus plan was told thats what I bought and didn’t question it till I was in need of service, because your receipt is abreaviated,. It was suggested by others Salespeople lied , You Lie, if not prove it!!!
Oh bye the way ?
… Do you know what CC abrev was for a plus PLan? Hope you do Cause assurant won’t tell you.
and on top of the hassle, they want you send them proof that your reciept says Plus on it… Mine had a P… on it, but was it the right P ?
when I called they said send it to them and they’ll tell me later… LOL I said P on you and called the BBB……
You may hafta File A BBB complaint In Alanta Like I did!!!

ASSURANT SOLUTIONS
Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615
Televisions purchased after Dec. 1, 2006: 1.800.878.1167
MP3 players, CD Players, auto audio systems, and other consumer electronics items purchased after Dec. 1, 2006: 1.800.555.4615

2. I purchased an item from CIRCUIT CITY it is not working properly what can I do?
Please contact the manufacturer for any issues with your item.
3. I have service with FIREDOG who can I contact?
Unfortunately there is nobody to contact. Firedog, as part of the Circuit City bankruptcy, has ceased to exist and is being liquidated.

]]> By: Techpedition » Blog Archive » Episode 017 – Designed to PHAIL… http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1053974 Techpedition » Blog Archive » Episode 017 – Designed to PHAIL… Sun, 12 Jul 2009 13:45:51 +0000 http://www.crunchgear.com/?p=83037#comment-1053974 [...] Circuit City Not Dead? http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/ AKPC_IDS += "858,"; [...] [...] Circuit City Not Dead? http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/ AKPC_IDS += “858,”; [...]

]]> By: art bell http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1027483 art bell Fri, 29 May 2009 05:55:33 +0000 http://www.crunchgear.com/?p=83037#comment-1027483 o my the new circuitcity.com rules, if the circuitcity had ran the shops this good with kick ass deals like circuitcity.com has on it it would be here now! laptops as low as 250 new and 69 inch flats for 1200. o my kick walmarts ass`total! circuitcity.com your the man just dont drop the ball now o my the new circuitcity.com rules, if the circuitcity had ran the shops this good with kick ass deals like circuitcity.com has on it it would be here now! laptops as low as 250 new and 69 inch flats for 1200. o my kick walmarts ass`total! circuitcity.com your the man just dont drop the ball now

]]> By: arnold jackson http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1024036 arnold jackson Thu, 21 May 2009 20:44:53 +0000 http://www.crunchgear.com/?p=83037#comment-1024036 I have a car cd player I bought in New Orleans and now I live in GA. I need to have it serviced. What can I do about that. I have a car cd player I bought in New Orleans and now I live in GA. I need to have it serviced. What can I do about that.

]]> By: CircuitCity.com relauches - kind of http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1023420 CircuitCity.com relauches - kind of Wed, 20 May 2009 19:36:38 +0000 http://www.crunchgear.com/?p=83037#comment-1023420 [...] knew that CircuitCity.com was going to relaunch and it looks like that will happen real soon. Systemax Inc. did indeed purchase the brand and [...] [...] knew that CircuitCity.com was going to relaunch and it looks like that will happen real soon. Systemax Inc. did indeed purchase the brand and [...]

]]> By: JOSEPH BYRD http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1022517 JOSEPH BYRD Tue, 19 May 2009 17:36:22 +0000 http://www.crunchgear.com/?p=83037#comment-1022517 THE PART FOR MY TV WAS ON BACK ORDER. THE PART CAME IN LAST WEEK AND THE REPAIR MAN CAME OUT YESTERDAY. NOW MY TV IS ALL FIXED. AGAIN THE NUMBER FOR THE WARRENTY IS 1-800-878-1167 OR 1-800-603-2433 THE PART FOR MY TV WAS ON BACK ORDER.
THE PART CAME IN LAST WEEK AND THE REPAIR MAN CAME OUT YESTERDAY. NOW MY TV IS ALL FIXED. AGAIN THE NUMBER FOR THE WARRENTY
IS 1-800-878-1167 OR 1-800-603-2433

]]> By: Steven Austin http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1022381 Steven Austin Tue, 19 May 2009 14:51:59 +0000 http://www.crunchgear.com/?p=83037#comment-1022381 Thanks Joseph Byrd for the service # it does work. My Sony was under warranty and less than 2 years old. I was able to contact the company through your #. ThanKs Thanks Joseph Byrd for the service # it does work. My Sony was under warranty and less than 2 years old. I was able to contact the company through your #. ThanKs

]]> By: john http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1019277 john Wed, 13 May 2009 17:29:45 +0000 http://www.crunchgear.com/?p=83037#comment-1019277 I never worked retail in my life but I was sad to see Circuit City went out of business. From reading these comments it's no wonder they, along with other stores, went out of business. People are total idiots when it comes to shopping and not asking questions. I stood in line at the return section at a Best But store and over heard a woman saying, "it's your fault that my TV was struck by lightening". This is what gives retail stores a bad name is the idiotic general public that I've seen in retail stores and what these clerks have to put up with. I never worked retail in my life but I was sad to see Circuit City went out of business. From reading these comments it’s no wonder they, along with other stores, went out of business. People are total idiots when it comes to shopping and not asking questions. I stood in line at the return section at a Best But store and over heard a woman saying, “it’s your fault that my TV was struck by lightening”. This is what gives retail stores a bad name is the idiotic general public that I’ve seen in retail stores and what these clerks have to put up with.

]]> By: lucille bartondomnick http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1018006 lucille bartondomnick Sun, 10 May 2009 13:48:23 +0000 http://www.crunchgear.com/?p=83037#comment-1018006 account num 3364 sharp aquos 32 inch flat screen video shuts down audio still on account num 3364 sharp aquos 32 inch flat screen video shuts down audio still on

]]> By: EagleSTORM http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1017666 EagleSTORM Sat, 09 May 2009 01:50:58 +0000 http://www.crunchgear.com/?p=83037#comment-1017666 The warranty deparment was always a third party company budy,. I know from inside, that the name has been purchased by direct competitor of tigerdirect.com and they also wish to open smaller stores in the future as well. The warranty deparment was always a third party company budy,. I know from inside, that the name has been purchased by direct competitor of tigerdirect.com and they also wish to open smaller stores in the future as well.

]]> By: Russell Roseberry http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1017242 Russell Roseberry Thu, 07 May 2009 23:55:24 +0000 http://www.crunchgear.com/?p=83037#comment-1017242 I have a laptop I purchased Toshiba said my contract will expire with them September 6 however I bought 2 years with Circuit City What do I need to do? I have a laptop I purchased Toshiba said my contract will expire with them September 6 however I bought 2 years with Circuit City What do I need to do?

]]> By: Dan Theman http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1017034 Dan Theman Thu, 07 May 2009 17:05:33 +0000 http://www.crunchgear.com/?p=83037#comment-1017034 Confirmed. I had the same problem with the number on my receipt. (888-333-2333 busy). 1-800-878-1167 works. TV repair guy is coming out tomorrow. Confirmed.
I had the same problem with the number on my receipt. (888-333-2333 busy).

1-800-878-1167 works. TV repair guy is coming out tomorrow.

]]> By: JOSEPH BYRD http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1015947 JOSEPH BYRD Tue, 05 May 2009 17:27:22 +0000 http://www.crunchgear.com/?p=83037#comment-1015947 AT LAST I GOT A PHONE NUMBER TO CALL (1-800-878-1167) THEY SHOULD BE ABLE TO HELP WITH WARRANTY AT LAST I GOT A PHONE NUMBER TO CALL (1-800-878-1167) THEY SHOULD BE ABLE TO HELP WITH WARRANTY

]]> By: S.T. http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1015558 S.T. Mon, 04 May 2009 21:52:56 +0000 http://www.crunchgear.com/?p=83037#comment-1015558 Charles, if you bought your TV before 12/1/2006 try 1-800-286-0470 Charles, if you bought your TV before 12/1/2006
try 1-800-286-0470

]]> By: Charles Hollingsworth http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1015503 Charles Hollingsworth Mon, 04 May 2009 19:36:43 +0000 http://www.crunchgear.com/?p=83037#comment-1015503 My television is still under warranty but I cannot get anyone to answer by telephone at the service department. All the Circuit City phone numbers I try are busy signals. Is there a way I can get service on my television while the warranty is still good? I have been paying for this warranty every year for a long time. Please reply as to how I can get service on my television and warranty purchased from Circuit City. My television is still under warranty but I cannot get anyone to answer by telephone at the service department. All the Circuit City phone numbers I try are busy signals. Is there a way I can get service on my television while the warranty is still good? I have been paying for this warranty every year for a long time.

Please reply as to how I can get service on my television and warranty purchased from Circuit City.

]]> By: JOSEPH BYRD http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1015093 JOSEPH BYRD Sun, 03 May 2009 17:18:42 +0000 http://www.crunchgear.com/?p=83037#comment-1015093 FIRST OF ALL WHO THE HELL ARE YOU CALLING STUPID JOHN. WE ALL KNOW THAT IT IS A THIRD PARTY BUT DO YOU KNOW HOW TO REACH THEM. I HAVE BEEN CALLING THEM SINCE 11AM THURDAYAND ALL I GET IS A BUSY SIGNAL FIRST OF ALL WHO THE HELL ARE YOU CALLING STUPID JOHN. WE ALL KNOW THAT IT IS A THIRD PARTY BUT DO YOU KNOW HOW TO REACH THEM. I HAVE BEEN CALLING THEM SINCE 11AM THURDAYAND ALL I GET IS A BUSY SIGNAL

]]> By: john http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1015089 john Sun, 03 May 2009 16:46:43 +0000 http://www.crunchgear.com/?p=83037#comment-1015089 you guys are stupid. the circuit city advantage plans have ALWAYS been covered through the third party company Assurant. they have never been covered directly through circuit city, circuit city just sold it. and since circuit city went out of business the protection plans are still in effect. you guys are stupid. the circuit city advantage plans have ALWAYS been covered through the third party company Assurant. they have never been covered directly through circuit city, circuit city just sold it. and since circuit city went out of business the protection plans are still in effect.

]]> By: A STEINER http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1014467 A STEINER Fri, 01 May 2009 16:12:59 +0000 http://www.crunchgear.com/?p=83037#comment-1014467 I GOT A LETTER IN THE MAIL STATING HHGREGG WOULD BE THE NEW CC. MY IN STORE CARD WOULD BE MAILED TO ME IN LATE MAY 2009. HAS ANYONE ELSE HEARD THIS??? I GOT A LETTER IN THE MAIL STATING HHGREGG WOULD BE THE NEW CC. MY IN STORE CARD WOULD BE MAILED TO ME IN LATE MAY 2009. HAS ANYONE ELSE HEARD THIS???

]]> By: JOSEPH BYRD http://www.crunchgear.com/2009/04/07/circuitcitycom-to-relaunch-in-the-coming-weeks/comment-page-1/#comment-1014419 JOSEPH BYRD Fri, 01 May 2009 14:44:55 +0000 http://www.crunchgear.com/?p=83037#comment-1014419 I CALLED THE ADVANTAGE PROTECTION NUMBER (1-888-333-2333) ON THE 15TH OF APRIL, THE REPAIR MAN CALLED ME ON THE 16TH AND I HAVE HEARD NO MORE FROM THEM. I HAVE BEEN TRYING TO CALL THE 888-333-2333 NUMBER FOR THE PASS 24 HOURS AND ALL I GET IS A BUSY SIGNAL. WHAT IS GOING ON? HOW CAN I GET AHOLD OF ANYBODY!!!! MY ADVANTAGE PROTECTION RUNS OUT 11-2011 I CALLED THE ADVANTAGE PROTECTION NUMBER
(1-888-333-2333) ON THE 15TH OF APRIL, THE REPAIR MAN CALLED ME ON THE 16TH AND I HAVE HEARD NO MORE FROM THEM. I HAVE BEEN TRYING TO CALL THE 888-333-2333 NUMBER FOR THE PASS 24 HOURS AND ALL I GET IS A BUSY SIGNAL. WHAT IS GOING ON? HOW CAN I GET AHOLD OF ANYBODY!!!!
MY ADVANTAGE PROTECTION RUNS OUT 11-2011

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