Comments on: Best Buy strikes again: WD hard drive switched out for 8-year-old Maxtor, no refund given

By: METALMAN4Wii

METALMAN4Wii — Mon, 17 Aug 2009 17:14:23 +0000

LOL it’s still your fault but were giving you a gift card anyways. thats great for a company to say to a customer heres what it should have said.

Dear BEST BUY customer were heard you have a problem returning an item at one of our stores. please take this gift card as our apologies.
sincerely BEST BUY employee number 2202 ( ok that was a joke )

By: Thomas

Thomas — Fri, 05 Jun 2009 15:43:28 +0000

Same exact thing happened to me at Best Buy. I hate their stores and will avoid them at all costs.

I bought a DVD burner, went home. Opened it and found a 10 year old SCSI cd-rom drive.

I think nothing of it and go back to return it.
I dealt with them for 30 minutes and the return manager basically said to fuck off.

So i called corporate and they did nothing. Then I called the BBB. 3 months later I get a Best Buy gift card in the mail, saying that its still my fault but they’ll give me a refund out of the goodness of their hearts.

Fuck them.

By: WD 1TB MyBook now comes with free scrawled phallus

WD 1TB MyBook now comes with free scrawled phallus — Tue, 26 May 2009 21:40:53 +0000

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By: amy

amy — Sun, 03 May 2009 03:54:11 +0000

I just wanted to state that this stuff happens because of theft, not someone trying to play a joke. Stuff like this happens when someone buys an item, takes it and then puts an item of similar weight in the box and then returns it. Sometimes people are able to not damage the seal when they do this, so retailers don’t catch the problem. Its customers causing this not best buy.

By: Gendo Ikari

Gendo Ikari — Sun, 26 Apr 2009 16:59:34 +0000

A “sealed” box means nothing. All stores have shrink-wrap in the back. All of them. It is a trivial matter to open up packages and re-seal them to a perfect, “factory” state.

They sell cheap home units, too, that do the same thing. We used them ourselves in our home office.

I know employees who used to do this with software all the time. They’d slit open packages, rip and burn them right there on the “display” PCs, and then package it up again and put it on the shelf.

An employee could have stolen something and swapped the drive. Easily. But I find this unlikely- the swap is pointless when you’re already inside. They’d just take the drive and toss the box or report it stolen.

Another customer could have done the swap himself then returned the “sealed” box. They resealed it themselves. No questions would be asked, and they wouldn’t cut the packaging open to check. It “felt” the right weight, and the box was sealed. They refund the money and put it back on the shelf. Next guy buys it and gets screwed.

We’ve also had customers swap parts. “Oh, hey… I bought this DDR2 from you and it somehow had these old PC-133s in the neigh-bulletproof plastic bubble! I demand a refund!”

I’ve seen it happen each way, so it is hard to say who I’d believe.

By: $10 game blowout at Best Buy coming the 26th | gamers video blog - computer games and interactive video entertainment stories

Fri, 24 Apr 2009 01:08:43 +0000

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By: TechWrap » $10 game blowout at Best Buy coming the 26th

TechWrap » $10 game blowout at Best Buy coming the 26th — Fri, 24 Apr 2009 00:13:54 +0000

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By: $10 game blowout at Best Buy coming the 26th

$10 game blowout at Best Buy coming the 26th — Thu, 23 Apr 2009 23:40:44 +0000

[...] word on whether the prices will extend to BestBuy.com, but I seriously doubt it. Just be careful to check the box before you leave the [...]

By: Mobius SF

Tue, 14 Apr 2009 05:17:11 +0000

I’ve stopped shopping at BB all together. They care nothing for the customer and employees are encourage to flat out lie to sell product. Everything I could ever get at BB, I can often find online for the same price or better. I wouldn’t be at all surprised if they were the next to go under.

By: alexander case

alexander case — Tue, 14 Apr 2009 03:36:26 +0000

geesh, you are right i guess. everyone is super psyched about stealing stuff at best buy. i guess i wouldnt know. but it sure does seem to me that being a customer it would be easier to steal stuff, being able to take it home, open, take an old drive, put it in the box, take it back, and proceed. rather than an employee bringing a drive in, grabbing a new one off the shelf, finding a place where there is no one around, no cameras and then replacing the new drive with the old one, then sealing it back up like it was new placing the old one on the shelf then trying to get the stolen drive out of the store. i would just assume since the first choice is much easier that it would be more likely, but dont take my word for it, think what you will….wrong or not.

By: Digital VELOCIRAPTOR 250GB drive Gadgets « New Mobile Phones

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By: Mini Monster

Mini Monster — Mon, 13 Apr 2009 15:34:16 +0000

Cuba, it’s in Cuba…

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By: Steve Jabs

Steve Jabs — Mon, 13 Apr 2009 12:58:29 +0000

@alexander

I’m just going to assume that you are some piece of the Best Buy spin machine or a gigantic moron. I can tell you that it is easy as pie to shoplift from either the back or front of the store. And trust me… it’s probably pretty easy if you cut the dude who is also making minimum wage that watches the cameras an extra $25 or $50.

By: thehbcrew

thehbcrew — Mon, 13 Apr 2009 11:59:33 +0000

Was it a brand new quantum fireball?? if not maybe the guys was just lying. I mean im not a fan of bestbuy but if it was factory sealed with tape and whole nine yards, how the hell did it get in there. Its he said she said, this wouldnt even make it to judge judy.

By: dasein

dasein — Mon, 13 Apr 2009 10:31:13 +0000

Where the hell is Renton?

Like everyone should know.

By: arun

arun — Mon, 13 Apr 2009 06:35:55 +0000

i love this post, Really

By: dude

dude — Mon, 13 Apr 2009 05:36:43 +0000

consumerist is trash, so I wouldn’t be so quick to believe it.

By: alexander

alexander — Mon, 13 Apr 2009 04:35:52 +0000

yeah probably not. 99.9% this is a made up story, considering there isnt a 250gb raptor drive. and the dude had a old drive, put that old drive in and kept going with the story that it was in the box “sealed” lol. what a joke. best buy has cameras everywhere in there stores, it is not likely. but keep going on thinking it is. and i guess it is the ideals you have are the ideals that are putting retail stores out of business. keep buying stuff online, im sure people love unemployment, and would love to just buy stuff online and wait for shipping, when you can just go and have them price match most of the things. and then you can complain when there are no retail stores to go to and you can only wait and order stuff online. but oh well.

By: d

Mon, 13 Apr 2009 03:16:37 +0000

this was absolutely a Best Buy employee. when i worked at BB, we would do stuff like this all the time. it’s easy to seal product back up. when you’re paid $9/hr, you get creative to take advantage…