I’ve worked plenty of thankless retail jobs so I can sympathize with the grind but please, customer service people, check the boxes of stuff that gets returned to your store. A Nintendo DS box filled with rocks and newspaper was apparently returned to a Wal-Mart store in Florida, then put back on the floor TWICE, and sold to a mother who gave it to her son as a birthday present.
It gets worse. In what can be politely termed as a major roll-back in customer service, the woman contacted Wal-Mart to complain and was told to take it up with Nintendo, as if Nintendo has an assembly line full of rocks being shoved into DS boxes. Nintendo, of course, told her to take it up with Wal-Mart. And so we dance. Wal-Mart finally refunded the woman and gave her a $20 gift card after they discovered that the box of rocks had been returned by another angry customer and put back out on the floor.
So, to recap, some jerk buys a Nintendo DS, fills the box with rocks, and returns it to Wal-Mart for a full refund. Wal-Mart doesn’t check the box and puts it back out on the floor. Then a lady buys it and returns it because it’s full of rocks. She gets a refund and Wal-Mart puts the box of rocks back out on the floor. Another lady buys the box of rocks, tries to return it, and gets the runaround before Wal-Mart finally looks it up and sees that it’s already been returned by a previous customer who complained that she’d been sold a box of rocks.
I once bought a $300 PDA from a Fred Meyer store in Seattle only to find that the box was empty when I got to my car. Of course, the store thought I had gone out to my car, stashed the PDA, and come back in with an empty box. After arguing with a couple different managers, I finally got them to match the serial number in the box with the serial number of the PDA that was in the display case. If that hadn’t happened, I would have been out $300 and wouldn’t even have had rocks or newspaper to show for it.
Florida teen finds rocks in Nintendo DS box [Plugged In via Engadget]
dont go to walmart if you dont like our policy
ywtywtwt
I hope your post was meant to be sarcastic because if not then you represent all that is souless and evil with walmart. If you are indeed serious then you are an idiot. You are telling me that your policy is to PUT A BAG OF ROCKS BACK ON THE SALES FLOOR. Get real. My local wal-mart does the same stuff. I wanted a blue laptop and in the box there was a pink one. Come on guys get your stuff together and start hiring smarter employees then the guy above me
well your first mistake was buying a laptop at wallmart. Your lucky it wasn’t abacus.
The High Cost of Low Prices, look it up
I work for wal mart. They have mainly good return policies with the exception of Ipods and Computers. 15 days on either is too short of a time frame but, you have to realize that some of the policies are dictated to the store from the manufacturer. So, if you really want to get mad at the return policy call the company that made the product.
ps. the dumb ass that didn’t check the DS box the first time should have been fired.
What you are missing is the fact that the person that placed the rocks and newspapers in the box ALSO used a shrink wrap machine. When the associate at walmart took back the DS, it looked like it had never been opened. I’m pretty sure if you had a box with a DS in one hand and a box with rocks and newspaper in the other, you wouldn’t notice the difference either.
This is actually part of why I don’t go to Wal Mart. The other reason is that its disgusting inside. Companies trading at the top of the Fortune 500 shouldn’t have birds living in the rafters at all their stores.
Yeah, they totally need to exterminate those sparrows. That’s why I also stay away from Navy Pier in Chicago, Home Depot, all large malls…
Seriously, it is impossible to stop birds from flying into a store with large automatic doors. Could you imagine if Walmart did the only reasonable thing to get rid of the birds in the rafters? In fact, most large stores hire people to shoot the birds but Walmart would likely be held to a higher standard. The unions, PETA, and overpriced “mom & pop” stores would be crying bloody murder.
Or they could do a double auto door setup like Target does… Or they could put ceiling tiles up and cover up those rafters. Or – at the very least – they could hang some scarecrows up there and at least make it somewhat amusing.
Oh god, i’m sorry but i found that article so funny. Thank god i don’t live in America (: It’s so silly putting rocks and paper in a box back out on the shelves. You would think people would be more clever than that .. I guess it’s just a lesson to always check what you are buying! (:
never heard of rock selling before, must have been a very weird situation for the customers.