Comments on: Verizon upgrades FiOS service, offers new goodies

By: jason

jason — Thu, 22 Oct 2009 15:45:06 +0000

they going have fios in jamaica vary soon :)

By: Peter Ha

Peter Ha — Wed, 24 Jun 2009 04:10:50 +0000

That sucks, MrSatyre. I ordered online and they came by a week later to install. I had originally ordered TWC and their time frame for install was the same as Verizon.

By: Peter Ha

Peter Ha — Wed, 24 Jun 2009 04:09:39 +0000

It actually turns out that I got a better deal and rate.

By: Jeff

Jeff — Tue, 23 Jun 2009 17:28:34 +0000

FiOS is the best service available. LOVE it!

By: Madhurya Gupta

Madhurya Gupta — Tue, 23 Jun 2009 17:25:03 +0000

I have TWC, who when I got the connection, advertised their service as 10Mbps down and 1MBps up, although soon after that, they upgraded to 15 down and 1 up, and it reflected in my connection automatically, without me getting pissed about it or bitching and moaning about it to TWC. I think you just need to be patient.

By: MrSatyre

MrSatyre — Tue, 23 Jun 2009 16:41:20 +0000

Pissed? Try this on for size: it took me more than a week of calling and being disconnected mid-call, and talking to four different people before I was finally connected to someone who could actually sell me FiOS. I was told that I had 90 days to decide if I liked it, and that there was no early termination fee if I canceled with those 90 days.

Installation took me several more days to arrange, because every date they e-mailed me with were not the one I had told them was the only date I was available to be home. The repeatedly “confirmed” the incorrect dates. I had to go back through customer “service” several more times before I was finally transferred to a FiOS engineer who was able to correct their system.

Customer service at Verizon is a joke. Their monthly bill questions hotline does not take you to FiOS, but to Verizon. What’s the difference? They don’t know either.

Well within the 90 days, I was convinced I’d made a big mistake. The picture quality was abominable compared to my fiber-optic equipped cable provider, the set-top boxes were incredibly antiquated and had to be replaced twice. On day 89 of service, I called to cancel. I was told I’d be hit with a $150 early cancellation fee. When I questioned this, I was told it HAD been a policy, but they’d stopped abiding by it two months before my service started!

Took me an additional four days to actually have my service canceled.

By: Mike Smith

Mike Smith — Tue, 23 Jun 2009 14:25:07 +0000

Hey Peter, isn’t there are 30 day window to cancel the service with no repercussion? You should just cancel now and reorder. It’s kind of an a-hole thing to do but hey…. Or you could call them and tell them that is what you intend to do and see if they’ll give you the goods.

By: Patrick

Patrick — Tue, 23 Jun 2009 12:10:35 +0000

I love my Fios. In fact…My fiance and I have been looking to move, and my number 1 requirement is that the neighborhood has Fios.

By: jay

jay — Tue, 23 Jun 2009 04:19:23 +0000

dam man ur lucky to have fios in the city man im down by jamaica queens here and there no shit here man … cable rule the hood here

By: Glenn R. Hutchens

Glenn R. Hutchens — Tue, 23 Jun 2009 02:19:35 +0000

I have the three tier program with Verizon and the Family Phone Plan. When my comtract is up in Oct. of this year Verizon better have a new deal that I cannot refuse.There are too many deals out there for me to take what i have now. P.S. I also have Broadband ATand T has offered me over $700.00 Plus phones to convert. Verizon will have to beat that by a bunch.

By: Verizon Fios Help and Leading Carriers for your region - Verizon upgrades FiOS service, offers new goodies

Tue, 23 Jun 2009 01:36:15 +0000

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