I had an issue where the Magicjack (M.J.) would not work. They said they would send a new M.J. and not charge me. I did receive another M.J. It didn’t work either. Later I tested it with a different computer. It turned out that the computer I was originally using wasn’t fast enough to handle the M.J. – a P3 laptop with Win-XP, 512MB of RAM, and a 56MB wireless connection. For some reason Magicjack doesn’t list a minimum set of computer requirements. After I returned the additional M.J., I waited about three months to receive a refund. I started contacting them online. They would say that they would have someone in their accounting department email me as to when my credit would be processed. About five times and one month later and still no credit, I filed a dispute with my credit card company. They did get my refund for the additiona M.J. I did pay for the original M.J. and the one year of service.

Later in the year, my subscription expired. I never received a renewal-email prior to my expiration. We tried to renew online and there was as error. We contacted online support. They said they would email us in 24 hours with a response. We never received an email. Four attempts later – we asked for a manager or supervisor. We asked who the current president of the company was. They were not willing to discuss or comply with these requests. They said that they would be able to talk with us after we had filed our lawsuit. We said “what lawsuit”. Not sure where they came up with that information. Very poor customer support!

I did write a letter to the original founder of the Magicjack, about 4 weeks ago. I have not heard form them. My service is now turned off. Not a very friendly company to work with. I wonder how someone could trust this company with any of there personal information. They don’t want to be accountable to anyone. Everything they said about emailing or contacting us was never completed. Buyer beware!!!

I have also included some other issues that you should be aware of if you think the Magicjack phone system can be used to replace a more reliable land-line or reputable VOIP service provider, like Comcast, Vonage, or Lingo.

Cons: To have the phone available 24×7, you will need to have a computer setup that is on and running 24×7. The service is only available to ring in your house if your computer is turned on. I did have many issues with the Magicjack where it stopped working, (approx. two to five times per month). Usually the computer or some software (Magicjack software) would interfere with the M.J.’s operation. I think the computer would go into power saving mode and that would cause the M.J. to stop working; or, Windows or other software would have an update that would interfere with the M.J. service. I would say that the M.J. is not for a beginner computer user. There will be many issues that you will have to correct – with updating the computer to keeping the M.J. operating which will require advanced to intermediate level computer skills. The quality can be very bad at times with cutting in and out. You can also just have your call dropped without notice. Customer service is not responsive to issues. They say they will contact you with answers and they do not.
Pros: The price is very low. Having voice mails emailed to my email address was a nice feature.

Dan get real and offer your service as a SIP Bring Your Own Device and you will have so many customers you wont know what to do with them!

Oh P.S. your tech support sucks! a phone company that doesn’t have a contact number??? that sound really fishy!

Thank You!
Phillip Cott

Thank You!
Phillip Cotton

I just recently bought the magic jack to use as my business’s phone line, it runs pretty smooth, but I have received a complaint about this random button pushing beep from the person on the other side of the phone.

I also seem to be receiving a bit of lag during phone calls, I’m hoping that upgrading my internet speed to 16 mbps will fix that though.

But I am definitely looking for any fixes for this beeping issue as it will become a large issue with talking to customers ona phone line where they cannot understand me or where they are lagging on my end.